CX Operations Lead — AI-Driven SaaS & Growth

A leading biotechnology company in San Francisco is seeking a CX Operations Manager to enhance customer experience and drive operational improvements. This role requires over 5 years in SaaS Customer Experience and strong expertise in tools like Salesforce and Gainsight. The ideal candidate will optimize workflows and implement AI solutions while maintaining dashboards for performance metrics. The position supports a hybrid work environment, requiring on-site attendance three days a week. #J-18808-Ljbffr