CX Operations Lead - Data-Driven, AI-Powered SaaS

A leading biotechnology company is seeking a Customer Experience Operations Manager to enhance operational efficiency and collaboration across departments. You will manage CX tools, drive automation initiatives, and maintain performance metrics. The role requires 5+ years of SaaS Customer Experience experience and expertise in tools like Salesforce and Gainsight. Join a hybrid work environment where you can contribute to significant improvements and advancements in customer operations. #J-18808-Ljbffr