CRG
Customer Service Representative Our logistics client in Rockford, IL, is seeking a Customer Service Representative to join their team. This individual will provide customer support, monitor delivery activity, and ensure a smooth flow of operations. They are seeking someone who is professional, detail-oriented, and able to multitask in a fast-paced environment. Opportunity: Contract Location: Rockford, IL (100% on-site) Schedule: Monday - Friday, 8:00 AM - 4:30 PM Compensation: $20.50/hour Responsibilities:
- Assist customers and business partners via phone and email.
- Handle customer complaints in a calm and professional manner.
- Diagnose, assess, and resolve customer and delivery-related issues.
- Monitor progress of delivery routes to ensure timely and accurate service.
- Scan haul-away pods and verify stamps for record accuracy.
- Process delivery order updates including changes or cancellations.
- Document interactions and follow up on open issues as needed.
- Maintain a high level of service while working under pressure in a fast-paced environment.
- Experience with Microsoft Office programs including Word, Excel, PowerPoint, and MS Project.
- High school diploma or equivalent (preferred).
- 1+ year of related experience, ideally in a call center or customer service environment.
- Strong customer service and conflict-resolution skills.
- Excellent organizational skills with the ability to multitask.
- Ability to remain calm under pressure and deliver solutions that exceed customer expectations.