Massachusetts Staffing is hiring: Receptionist in Swansea

Receptionist Position

We are looking for a detail-oriented receptionist to join our team in Swansea, Massachusetts. In this contract position, you will play a key role in ensuring smooth front desk operations while delivering excellent customer service to visitors and clients. This role requires strong organizational skills and the ability to manage multiple tasks efficiently.

Responsibilities:

• Welcome and assist visitors, ensuring their inquiries are addressed effectively.
• Schedule appointments and manage calendars using Microsoft Outlook.
• Distribute tax returns, provide instructions, and connect clients with tax preparers for further clarification.
• Process payments, including credit card transactions and checks, accurately and securely.
• Assemble and organize paper tax returns using UltraTax software.
• Scan and file documents systematically to maintain accurate records.
• Print financial reports as needed and ensure they are prepared for distribution.
• Handle shifting priorities and adapt to changes in workload effectively.
• Collect and organize client documents in preparation for tax processing.
• Provide exceptional customer service, maintaining a friendly and approachable demeanor.

Requirements:

• Previous experience in a receptionist or front desk role.
• Strong attention to detail to ensure accuracy in all tasks.
• Excellent customer service skills, with the ability to communicate effectively and professionally.
• Proficiency in Microsoft Outlook for scheduling and email management.
• Ability to handle multi-line phone systems and inbound calls efficiently.
• Familiarity with assembling paper tax returns and financial documents.
• Capable of managing shifting priorities in a fast-paced environment.
• Experience with scanning, filing, and organizing documents.