TALENT Software Services
Program Manager Non Tech 1
TALENT Software Services, San Francisco, California, United States, 94199
Program Manager, Customer Evidence — Communications & Content (Contractor)
Pay Range: $38.00/hr - $45.00/hr. This is the range supplied by TALENT Software Services; your actual pay will be based on your skills and experience.
Summary The Program Manager for Customer Evidence — Communications & Content supports the execution of the global Customer Evidence program. This role focuses on coordinating customer-facing communications, managing logistics for customer story and advocacy activities, and maintaining the content and advocate systems that scale customer storytelling across GTM teams. The Program Manager plays a key role in ensuring customer evidence projects run smoothly and that teams have timely, accurate, and discoverable content.
Candidate Requirements
Degree or Certification: Bachelor's degree in business, marketing, communications, or a related field — or equivalent practical experience.
Job Responsibilities
Coordinate customer communications for written stories, video shoots, testimonials, reference calls, and event‑speaking opportunities, including scheduling, preparation, and follow‑ups.
Present and clearly communicate briefs, updates, and next steps to customers, internal teams, and cross‑functional stakeholders.
Support targeted outreach for analyst evaluations and other Customer Evidence‑driven programs.
Content & Asset Support
Produce lightweight customer evidence assets such as testimonial cards, short written summaries, internal slides, social snippets, and speaker one‑pages.
Partner with Revenue Enablement to ensure Seismic content libraries are updated, accurate, and easy for GTM teams to use.
Assist in reviewing, packaging, and distributing customer evidence assets across internal channels.
Program Coordination & Tracking
Maintain Customer Evidence advocate trackers and story trackers.
Ensure trackers, tags, and project details remain accurate and current so GTM teams have clear visibility into status and next steps.
Support CE workflow administration, including routing, timeline updates, and follow‑through on action items.
Cross‑Functional Partnership
Collaborate with Sales, PMM, Analyst Relations, Brand, and Event teams to ensure customer communications, assets, and expectations are aligned and delivered smoothly.
Other
Occasional travel may be requested to support on‑site customer content production at events or team offsites.
Skills
Strong written and verbal communication skills, with the ability to communicate clearly and professionally.
Excellent organizational skills and attention to detail across multiple parallel projects.
Ability to work proactively, manage shifting priorities, and maintain reliable follow‑through.
Familiarity with marketing workflows, content production, customer advocacy, or related programs is a plus.
Proficiency with productivity and workflow tools such as Word, PowerPoint, Excel, Seismic, and project management platforms.
Education & Experience
Bachelor's degree in business, marketing, communications, or a related field — or equivalent practical experience.
1-2 years of experience in marketing, program coordination, customer advocacy, content production, or similar roles.
Typical Day
Review new customer evidence nominations, update trackers, and follow up with Sales or regional teams to capture missing details.
Coordinate logistics for active stories and advocacy activities, including scheduling, prep materials, confirmations, and timely follow‑ups with customers.
Keep workstreams moving by checking deadlines, aligning next steps with cross‑functional partners, and addressing blockers.
Maintain program documentation and content hubs, update Seismic/Contentful assets, and support regular program reporting.
Ideal Background
Familiarity with GTM or marketing environments—ideally supporting content, customer marketing, events, or advocacy programs.
Comfortable working with systems like GitHub Projects, Contentful, Seismic, or similar tools used for workflow management and content publishing.
Background in SaaS or developer‑focused technology companies, with experience working directly with internal teams and customers.
High‑impact visibility: You'll work at the center of the teams global customer storytelling engine, enabling narratives that influence product perception, sales motions, and developer trust worldwide.
Unique Selling Points
Cross‑functional exposure: This role collaborates daily with marketing, PMM, events, brand, sales, and regional teams—offering broad visibility into how GitHub operates across GTM functions.
Meaningful customer connection: You'll help bring real developer success stories to life, giving you a direct line of sight into how teams build software at scale using GitHub.
Opportunity to build structure: The Customer Evidence program is maturing quickly, and you'll help shape the operational foundation—creating workflows, systems, and processes that will scale globally.
Performance Measurement
Operational reliability: Projects move through the pipeline on schedule, with logistics, follow‑ups, and customer communications handled accurately and on time.
Program hygiene and accuracy: Trackers, documentation, and content hubs remain current, well organized, and usable by cross‑functional teams.
Cross‑functional satisfaction: Partner teams consistently report clear communication, timely updates, and smooth coordination.
Workflow efficiency: Processes, templates, and operational guidelines become easier to use over time, with identified gaps addressed and refinements implemented as the program evolves.
Hard Skills & Experience Requirements
Program Management (2‑3 years): Experience managing high‑volume workflows, tracking requests, updating documentation, and keeping cross‑functional teams aligned.
Systems & Tools Proficiency (1‑2 years): Hands‑on experience with workflow or content systems.
Operational Process Management (1‑2 years): Experience building or maintaining trackers, workflows, templates, and other operational frameworks that support predictable execution.
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Summary The Program Manager for Customer Evidence — Communications & Content supports the execution of the global Customer Evidence program. This role focuses on coordinating customer-facing communications, managing logistics for customer story and advocacy activities, and maintaining the content and advocate systems that scale customer storytelling across GTM teams. The Program Manager plays a key role in ensuring customer evidence projects run smoothly and that teams have timely, accurate, and discoverable content.
Candidate Requirements
Degree or Certification: Bachelor's degree in business, marketing, communications, or a related field — or equivalent practical experience.
Job Responsibilities
Coordinate customer communications for written stories, video shoots, testimonials, reference calls, and event‑speaking opportunities, including scheduling, preparation, and follow‑ups.
Present and clearly communicate briefs, updates, and next steps to customers, internal teams, and cross‑functional stakeholders.
Support targeted outreach for analyst evaluations and other Customer Evidence‑driven programs.
Content & Asset Support
Produce lightweight customer evidence assets such as testimonial cards, short written summaries, internal slides, social snippets, and speaker one‑pages.
Partner with Revenue Enablement to ensure Seismic content libraries are updated, accurate, and easy for GTM teams to use.
Assist in reviewing, packaging, and distributing customer evidence assets across internal channels.
Program Coordination & Tracking
Maintain Customer Evidence advocate trackers and story trackers.
Ensure trackers, tags, and project details remain accurate and current so GTM teams have clear visibility into status and next steps.
Support CE workflow administration, including routing, timeline updates, and follow‑through on action items.
Cross‑Functional Partnership
Collaborate with Sales, PMM, Analyst Relations, Brand, and Event teams to ensure customer communications, assets, and expectations are aligned and delivered smoothly.
Other
Occasional travel may be requested to support on‑site customer content production at events or team offsites.
Skills
Strong written and verbal communication skills, with the ability to communicate clearly and professionally.
Excellent organizational skills and attention to detail across multiple parallel projects.
Ability to work proactively, manage shifting priorities, and maintain reliable follow‑through.
Familiarity with marketing workflows, content production, customer advocacy, or related programs is a plus.
Proficiency with productivity and workflow tools such as Word, PowerPoint, Excel, Seismic, and project management platforms.
Education & Experience
Bachelor's degree in business, marketing, communications, or a related field — or equivalent practical experience.
1-2 years of experience in marketing, program coordination, customer advocacy, content production, or similar roles.
Typical Day
Review new customer evidence nominations, update trackers, and follow up with Sales or regional teams to capture missing details.
Coordinate logistics for active stories and advocacy activities, including scheduling, prep materials, confirmations, and timely follow‑ups with customers.
Keep workstreams moving by checking deadlines, aligning next steps with cross‑functional partners, and addressing blockers.
Maintain program documentation and content hubs, update Seismic/Contentful assets, and support regular program reporting.
Ideal Background
Familiarity with GTM or marketing environments—ideally supporting content, customer marketing, events, or advocacy programs.
Comfortable working with systems like GitHub Projects, Contentful, Seismic, or similar tools used for workflow management and content publishing.
Background in SaaS or developer‑focused technology companies, with experience working directly with internal teams and customers.
High‑impact visibility: You'll work at the center of the teams global customer storytelling engine, enabling narratives that influence product perception, sales motions, and developer trust worldwide.
Unique Selling Points
Cross‑functional exposure: This role collaborates daily with marketing, PMM, events, brand, sales, and regional teams—offering broad visibility into how GitHub operates across GTM functions.
Meaningful customer connection: You'll help bring real developer success stories to life, giving you a direct line of sight into how teams build software at scale using GitHub.
Opportunity to build structure: The Customer Evidence program is maturing quickly, and you'll help shape the operational foundation—creating workflows, systems, and processes that will scale globally.
Performance Measurement
Operational reliability: Projects move through the pipeline on schedule, with logistics, follow‑ups, and customer communications handled accurately and on time.
Program hygiene and accuracy: Trackers, documentation, and content hubs remain current, well organized, and usable by cross‑functional teams.
Cross‑functional satisfaction: Partner teams consistently report clear communication, timely updates, and smooth coordination.
Workflow efficiency: Processes, templates, and operational guidelines become easier to use over time, with identified gaps addressed and refinements implemented as the program evolves.
Hard Skills & Experience Requirements
Program Management (2‑3 years): Experience managing high‑volume workflows, tracking requests, updating documentation, and keeping cross‑functional teams aligned.
Systems & Tools Proficiency (1‑2 years): Hands‑on experience with workflow or content systems.
Operational Process Management (1‑2 years): Experience building or maintaining trackers, workflows, templates, and other operational frameworks that support predictable execution.
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