Legends Global
Director, Ticket Sales (Cleveland Browns)
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Position: Director, Ticket Sales
Department: Legends Global Sales
Reports to: Vice President, Sales and Services
FLSA Status: Salaried/Exempt
LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white‑label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component of feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world‑class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. If this sounds like a winning formula for you, join us!
THE CLEVELAND BROWNS AND LEGENDS GLOBAL The Cleveland Browns and Legends have an expansive partnership to support all aspects of the New Huntington Bank Field project including market analysis, product design and development, data and analytics strategy, and holistic revenue generation across partnerships, ticketing and suites sales. Legends is proud to support and represent the Browns during this historic moment in Northeast Ohio.
THE ROLE The Director, Ticket Sales will develop and execute ticket sales strategies that maximize revenue for all season tickets, clubs and other ticketed hospitality offerings related to the new stadium. This position will be responsible for hiring, training, supervising and motivating a large new business ticket sales staff in an effort to optimize sales team performance. The ideal candidate should have multiple years of first‑hand sales and management experience.
Their responsibilities include analyzing ticket sales performance metrics, data analytics and using the information available to forecast and drive decision making. The Director, Ticket Sales should be comfortable speaking in public, a proven team leader, and have the ability to create and manage a positive and dynamic sales culture. Fluency in digital marketing, experience working closely with data analytics and managing multiple complex sales campaigns will be critical to success.
The ideal candidate possesses a strong passion for leadership and positive enthusiasm for collaboration with teammates. This role will require very close collaboration with the Cleveland Browns to ensure the Browns brand and partner relationships are protected, elevated and enhanced throughout the new stadium campaign.
Essential Duties and Responsibilities
Be accountable for annual revenue goals
Recruit, interview, hire, train, and develop account executives
Create and implement regular ticket sales training initiatives
Analyze historical and current ticket sales data to guide campaigns and lead sourcing
Create dashboards and CRM reports to track performance
Participate in planning meetings for cross‑departmental revenue opportunities
Assist in marketing campaigns, inventory management, and season ticket renewals
Assist in the creation and managing of the ticket sales budget and business plan
Track daily revenue, manage campaigns, and communicate team performance
Manage inter‑organizational relationships to support collaboration and best practice sharing
Supervisory Responsibilities Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders
Ability to manage a high level of detail across multiple projects and prioritize efficiently
Familiarity with digital media marketing and social media platforms
High emotional intelligence, intellectual curiosity and desire to grow professionally
Ability to prioritize and meet competing deadlines independently
Ability to manage multiple tasks simultaneously, while remaining organized, efficient and calm under pressure
Proven ability to work collaboratively in a team‑oriented environment
Education and/or Experience
Bachelor’s degree or equivalent
Minimum of 8+ years of successful sales management experience (sports business a plus)
Direct sales experience, preferably as a top performer for multiple seasons
Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders
Skills and Abilities
Pipeline management and forecasting
Recruiting, interviewing, hiring, training, and developing sales talent
Sales training and productivity enhancement
Data analysis and performance metric evaluation
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Position: Director, Ticket Sales
Department: Legends Global Sales
Reports to: Vice President, Sales and Services
FLSA Status: Salaried/Exempt
LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white‑label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component of feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world‑class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. If this sounds like a winning formula for you, join us!
THE CLEVELAND BROWNS AND LEGENDS GLOBAL The Cleveland Browns and Legends have an expansive partnership to support all aspects of the New Huntington Bank Field project including market analysis, product design and development, data and analytics strategy, and holistic revenue generation across partnerships, ticketing and suites sales. Legends is proud to support and represent the Browns during this historic moment in Northeast Ohio.
THE ROLE The Director, Ticket Sales will develop and execute ticket sales strategies that maximize revenue for all season tickets, clubs and other ticketed hospitality offerings related to the new stadium. This position will be responsible for hiring, training, supervising and motivating a large new business ticket sales staff in an effort to optimize sales team performance. The ideal candidate should have multiple years of first‑hand sales and management experience.
Their responsibilities include analyzing ticket sales performance metrics, data analytics and using the information available to forecast and drive decision making. The Director, Ticket Sales should be comfortable speaking in public, a proven team leader, and have the ability to create and manage a positive and dynamic sales culture. Fluency in digital marketing, experience working closely with data analytics and managing multiple complex sales campaigns will be critical to success.
The ideal candidate possesses a strong passion for leadership and positive enthusiasm for collaboration with teammates. This role will require very close collaboration with the Cleveland Browns to ensure the Browns brand and partner relationships are protected, elevated and enhanced throughout the new stadium campaign.
Essential Duties and Responsibilities
Be accountable for annual revenue goals
Recruit, interview, hire, train, and develop account executives
Create and implement regular ticket sales training initiatives
Analyze historical and current ticket sales data to guide campaigns and lead sourcing
Create dashboards and CRM reports to track performance
Participate in planning meetings for cross‑departmental revenue opportunities
Assist in marketing campaigns, inventory management, and season ticket renewals
Assist in the creation and managing of the ticket sales budget and business plan
Track daily revenue, manage campaigns, and communicate team performance
Manage inter‑organizational relationships to support collaboration and best practice sharing
Supervisory Responsibilities Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders
Ability to manage a high level of detail across multiple projects and prioritize efficiently
Familiarity with digital media marketing and social media platforms
High emotional intelligence, intellectual curiosity and desire to grow professionally
Ability to prioritize and meet competing deadlines independently
Ability to manage multiple tasks simultaneously, while remaining organized, efficient and calm under pressure
Proven ability to work collaboratively in a team‑oriented environment
Education and/or Experience
Bachelor’s degree or equivalent
Minimum of 8+ years of successful sales management experience (sports business a plus)
Direct sales experience, preferably as a top performer for multiple seasons
Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders
Skills and Abilities
Pipeline management and forecasting
Recruiting, interviewing, hiring, training, and developing sales talent
Sales training and productivity enhancement
Data analysis and performance metric evaluation
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