Saransh Inc
ServiceNow HR Service Delivery (HRSD) Product Analyst - (Need Locals to Bay Area
Saransh Inc, San Jose, California, United States, 95199
ServiceNow HR Service Delivery (HRSD) Product Analyst
Location:
San Jose, CA – onsite from day 1 (only local candidates)
Job Type:
Contract
Core Job Description:
The ServiceNow HRSD Product Analyst will act as a bridge between business stakeholders and technical teams, leading discovery, crafting functional specifications, designing HRSD components, and ensuring integration with core HR systems.
Responsibilities
Co‑lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs.
Co‑author PRDs, epics, and user stories with acceptance criteria.
Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists).
Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability.
Qualifications
4+ years product/business analysis with 2+ years in ServiceNow HRSD.
Hands‑on configuration experience in HRSD modules.
Strong HRSD architecture knowledge and practical design experience.
Ability to write precise requirements, epics, stories, and acceptance criteria.
Experience using Jira.
Certifications
ServiceNow System Administrator certification (must).
Ideal Candidate
Understand ServiceNow configuration, HRSD modules, and defect testing/resolution.
Be able to navigate the system, reproduce issues, test themselves, and write basic technical requirements from business requirements.
Work with both stakeholders and engineering teams, bridging business and technology.
Hands‑on experience in HRSD configurations (must).
Strong HRSD architecture knowledge and hands‑on experience.
Ability to write precise requirements, epics, stories, and acceptance criteria.
Experience using Jira.
Seniority Level Associate
Employment Type Contract
Job Function Human Resources
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San Jose, CA – onsite from day 1 (only local candidates)
Job Type:
Contract
Core Job Description:
The ServiceNow HRSD Product Analyst will act as a bridge between business stakeholders and technical teams, leading discovery, crafting functional specifications, designing HRSD components, and ensuring integration with core HR systems.
Responsibilities
Co‑lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs.
Co‑author PRDs, epics, and user stories with acceptance criteria.
Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists).
Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability.
Qualifications
4+ years product/business analysis with 2+ years in ServiceNow HRSD.
Hands‑on configuration experience in HRSD modules.
Strong HRSD architecture knowledge and practical design experience.
Ability to write precise requirements, epics, stories, and acceptance criteria.
Experience using Jira.
Certifications
ServiceNow System Administrator certification (must).
Ideal Candidate
Understand ServiceNow configuration, HRSD modules, and defect testing/resolution.
Be able to navigate the system, reproduce issues, test themselves, and write basic technical requirements from business requirements.
Work with both stakeholders and engineering teams, bridging business and technology.
Hands‑on experience in HRSD configurations (must).
Strong HRSD architecture knowledge and hands‑on experience.
Ability to write precise requirements, epics, stories, and acceptance criteria.
Experience using Jira.
Seniority Level Associate
Employment Type Contract
Job Function Human Resources
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