PagerDuty
Senior Director, Product Marketing Operations and Competitive Intelligence
PagerDuty, Atlanta, Georgia, United States, 30383
Senior Director, Product Marketing Operations and Competitive Intelligence
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two‑thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses. Join us and tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace.
We are seeking a seasoned and insightful people leader to establish and spearhead our Product Marketing Operations and Competitive Intelligence function. Reporting directly to the VP, Product Marketing, you will lead a dedicated team, drive major and minor product launches, cultivate robust competitive intelligence, and consistently report on progress across all initiatives.
Responsibilities
Product Launch process – establish, document, and maintain a product market launch framework, operating model, and launch calendar that aligns with development and the field.
Product Launch management – organize and execute critical product launches, driving the planning and execution of launch activities, events, and webinars, and ensuring alignment and readiness across all marketing work streams.
Competitive Intelligence – manage a team that builds and runs a competitive intelligence program that serves as the internal authority on competitive dynamics, equipping sales teams with sharp differentiation, timely insights, and effective strategies to win.
Repeatable sales plays – partner with PMMs, Field, and Enablement stakeholders to define, build, and deliver repeatable sales motions driving annual operating targets (pipeline, billings, net‑new logos).
PMM Planning and Coordination – organize and drive quarterly and yearly planning and operating plans for product marketing, including reporting results to key stakeholders; facilitate all‑hands and leadership meetings and related presentations.
Standards, Best Practices and Consistency – drive the establishment of consistent templates, frameworks, and constructs for use across the team.
Portfolio‑level content and enablement – lead planning, delivery, and quality of content for cross‑product activities such as launch content, major event session tracks, and product marketing related enablement programs for sales revenue achievement.
Qualifications
10+ years of experience in B2B marketing, market research, or a related field.
5+ years of experience leading a marketing function or managing multiple concurrent projects within established timelines.
Proficient in planning and project management skills.
Ability to handle individual contributor and detail‑oriented responsibilities in addition to people‑management duties such as guiding, performance‑managing, and mentoring a team.
Strong analytical skills and experience in quantitative and qualitative research methods, translating complex data into actionable insights.
Delivers results efficiently with a high sense of urgency when applicable.
Excellent communication and presentation skills, both written and verbal.
Ability to build strong partnerships at all levels of leadership and manage by influence.
Seamlessly negotiates and manages conflict.
Preferred Qualifications
Experience in high‑growth companies.
Software, SaaS, B2B technology industry experience.
Experience in product marketing, specifically managing launches at scale.
Compensation The base salary range for this position is 180,000 – 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty – company‑wide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries may have extended leave and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company‑wide hack weeks
Mental wellness programs
Eligibility may vary by role, region, and tenure
Location and Flexibility PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in the following regions: Australia (Northern Territory, Queensland, South Australia, Tasmania, Western Australia); Canada (Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon); United States (Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming). Candidates must reside in an eligible location, which vary by role.
Equal Opportunity Employer PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E‑Verify employment verification program.
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We are seeking a seasoned and insightful people leader to establish and spearhead our Product Marketing Operations and Competitive Intelligence function. Reporting directly to the VP, Product Marketing, you will lead a dedicated team, drive major and minor product launches, cultivate robust competitive intelligence, and consistently report on progress across all initiatives.
Responsibilities
Product Launch process – establish, document, and maintain a product market launch framework, operating model, and launch calendar that aligns with development and the field.
Product Launch management – organize and execute critical product launches, driving the planning and execution of launch activities, events, and webinars, and ensuring alignment and readiness across all marketing work streams.
Competitive Intelligence – manage a team that builds and runs a competitive intelligence program that serves as the internal authority on competitive dynamics, equipping sales teams with sharp differentiation, timely insights, and effective strategies to win.
Repeatable sales plays – partner with PMMs, Field, and Enablement stakeholders to define, build, and deliver repeatable sales motions driving annual operating targets (pipeline, billings, net‑new logos).
PMM Planning and Coordination – organize and drive quarterly and yearly planning and operating plans for product marketing, including reporting results to key stakeholders; facilitate all‑hands and leadership meetings and related presentations.
Standards, Best Practices and Consistency – drive the establishment of consistent templates, frameworks, and constructs for use across the team.
Portfolio‑level content and enablement – lead planning, delivery, and quality of content for cross‑product activities such as launch content, major event session tracks, and product marketing related enablement programs for sales revenue achievement.
Qualifications
10+ years of experience in B2B marketing, market research, or a related field.
5+ years of experience leading a marketing function or managing multiple concurrent projects within established timelines.
Proficient in planning and project management skills.
Ability to handle individual contributor and detail‑oriented responsibilities in addition to people‑management duties such as guiding, performance‑managing, and mentoring a team.
Strong analytical skills and experience in quantitative and qualitative research methods, translating complex data into actionable insights.
Delivers results efficiently with a high sense of urgency when applicable.
Excellent communication and presentation skills, both written and verbal.
Ability to build strong partnerships at all levels of leadership and manage by influence.
Seamlessly negotiates and manages conflict.
Preferred Qualifications
Experience in high‑growth companies.
Software, SaaS, B2B technology industry experience.
Experience in product marketing, specifically managing launches at scale.
Compensation The base salary range for this position is 180,000 – 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty – company‑wide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries may have extended leave and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company‑wide hack weeks
Mental wellness programs
Eligibility may vary by role, region, and tenure
Location and Flexibility PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in the following regions: Australia (Northern Territory, Queensland, South Australia, Tasmania, Western Australia); Canada (Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon); United States (Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming). Candidates must reside in an eligible location, which vary by role.
Equal Opportunity Employer PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E‑Verify employment verification program.
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