International City/County Management Association (ICMA) Veterans
Chief Information Officer
International City/County Management Association (ICMA) Veterans, San Antonio, Texas, United States, 78208
Chief Information Officer
City of San Antonio, TX
The City of San Antonio is the nation’s 7th largest city and is home to more than 1.5 million residents. Located in South Central Texas, approximately 140 miles from the Gulf of Mexico, San Antonio offers its residents an attractive and affordable lifestyle with a low tax rate, high-quality housing, and low utility rates. The city’s economy includes business services, manufacturing, health care, communications, corporate offices, government, and tourism.
Position The Chief Information Officer (CIO) provides strategic leadership and direction for the City’s Information Services Department, overseeing citywide technology operations, cybersecurity, digital services, and innovation. The CIO develops and executes a long‑term technology vision aligned with organizational goals, modernizes IT infrastructure, and ensures secure, reliable systems that support internal operations and public‑facing services. The CIO drives digital transformation, enhances data and cybersecurity practices, and ensures technology solutions improve service delivery, operational efficiency, and resident experience. The position also leads technology governance, budget oversight, vendor and contract management, and organizational change initiatives.
Essential Job Functions Strategic Planning & Digital Business Alignment
Strategic Planning: Develop and execute the City’s IT strategy in alignment with overall city goals.
Enable and Execute Digital Business Strategy and Design: Embed information and technology in business strategies and enterprise plans.
Support Digital Products and Services: Build, enhance and manage internal business capabilities or external‑facing offerings.
Technology Leadership & Innovation
Technology Leadership: Oversee the implementation and maintenance of technology systems and infrastructure.
Innovation: Drive innovation in city services through emerging technologies like AI, IoT, and data analytics.
Evaluate Emerging Technologies: Assess which emerging technologies matter most for department and enterprise success.
Modernize Infrastructure, Operations, and Cloud: Adopt and evolve critical infrastructure platforms and DevSecOps to drive agility and efficiencies.
Public Safety/Justice: Support public safety operations by ensuring secure, reliable, and resilient technology systems that enable effective emergency response.
Deliver Data and Analytics, Artificial Intelligence, and Digital Platforms: Architect and build modular, integrated platforms to drive business efficiency, scale and adaptability.
Deliver Software Applications: Integrate, innovate and modernize enterprise applications and software.
Governance, Policy & Risk Management
Policy Development: Establish and enforce technology administrative directives, policies and standards.
Drive Enterprise Governance of Technology: Establish fit‑for‑purpose information and technology governance across the City organization.
Cybersecurity: Ensure robust cybersecurity measures to protect City data, systems, and infrastructure.
Physical Security: Ensure physical security measures to protect City facilities, assets, and critical infrastructure.
Manage Technology Risk: Balance running and growing the City organization while mitigating cybersecurity and technology threats.
Financial & Resource Management
Budget Management: Manage the technology budget, ensuring cost‑effective solutions and resource allocation.
Financial Management of IT Services: Determine rates charged to departments/users, monitor user fees to cover costs, and oversee billing.
Technology Benchmarking: Benchmark and manage technology budgets; apply strategic cost optimization.
Technical Procurement: Evaluate new hardware/software, develop requests, review bids, and authorize implementation.
People & Organizational Leadership
Staffing & HR: Select, motivate, and evaluate department staff.
Build an Adaptive Technology Workforce: Attract, retain and advance the careers of diverse technology talent.
Develop Executive Leadership: Perform as an outcome‑driven leader to lead business initiatives.
Lead Org Change and Shape Culture: Drive the adoption of new capabilities and agile ways of working while fostering digital fluency.
Operations & Service Delivery
Performance Monitoring: Track and assess performance of IT systems and services.
Work Plan / Project Management: Plan, direct, and coordinate the department work plan.
Automated Services: Deliver smart, automated solutions for budgeting, procurement, billing, and security.
Crisis Management: Lead the response to IT‑related incidents and ensure continuity of government and operations during crises.
Stakeholder Engagement & Representation
Stakeholder Engagement: Build strong working relationships with City leadership, elected officials, staff, vendors, and community members.
Distribute Technology Leadership: Share technology leadership responsibility with Department Directors.
Official Representation & Negotiations: Act as official IT departmental representative, negotiating and resolving sensitive issues.
Council Support and Communications: Review/sign technology ordinances and contracts, attend City Council meetings.
Responding to Inquiries: Respond and resolve technology inquiries and complaints from internal and external sources.
Knowledge and Skills
Knowledge of network and web related protocols (e.g., UDP, IPSEC, HTTP, HTTPS, routing).
Ability to plan and implement strategic technology initiatives and design complex computer systems.
Ability to communicate effectively and translate technical jargon to non‑technical stakeholders.
Ability to innovate and drive digital transformation.
In‑depth knowledge of IT infrastructure, cybersecurity, and data management.
Knowledge of public administration and how technology can improve city services.
Knowledge of regulatory and compliance issues related to technology.
Knowledge of operational characteristics, services, and activities of automated information systems programs.
Knowledge of advanced principles and practices of municipal budget preparation and administration.
Education & Experience Qualified candidates will have a Bachelor’s Degree from an accredited college with major coursework in Computer Science, Computer Information Systems, Management Information Systems, or a related field, and a minimum of ten (10) years of increasingly responsible professional experience in the field of information systems, including six (6) years of administrative or supervisory responsibility. A combination of education and experience may be considered.
Background Check Applicants must pass a Criminal Justice Information Systems (CJIS) fingerprint‑based background check and maintain CJIS eligibility. Disqualifying items include felony convictions, felony deferred adjudication, Class A & B misdemeanor deferred adjudication, Class B misdemeanor convictions, any open arrest, and family violence convictions.
Ideal Candidate The ideal candidate should be a forward‑thinking technology leader who can guide the City through continued modernization while improving day‑to‑day operations, customer service, and cybersecurity. They should have experience updating and managing IT systems, introducing new tools or technologies that make work more efficient, and ensuring that technology investments support the City’s needs. They should be able to clearly explain complex technical information to City leaders, staff, and the community so that technology decisions are transparent and supported.
They should be collaborative, approachable, and service‑oriented, building strong working relationships with City leadership, elected officials, staff, vendors, and community members. They should promote a team environment of learning, accountability, and professional growth, while ensuring that cybersecurity, data protection, and technology policies are strong and up to date. Additionally, they should have a commitment to continuous improvement and strengthening the City’s long‑term technology foundation to support a growing and evolving community.
Salary The City of San Antonio offers a competitive salary commensurate with experience, generous benefits and retirement, including annual and personal leave, monthly car allowance, deferred compensation plan, relocation and moving expenses, and participation in the Texas Municipal Retirement System (TMRS).
How to Apply Interested applicants should forward a cover letter and resume to resumes@affionpublic.com. Reference:
SACIO .
Contact Affion Public PO Box 794 Hershey, PA 17033 717‑214‑4922 www.affionpublic.com
The City of San Antonio is an Equal Employment Opportunity Employer.
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The City of San Antonio is the nation’s 7th largest city and is home to more than 1.5 million residents. Located in South Central Texas, approximately 140 miles from the Gulf of Mexico, San Antonio offers its residents an attractive and affordable lifestyle with a low tax rate, high-quality housing, and low utility rates. The city’s economy includes business services, manufacturing, health care, communications, corporate offices, government, and tourism.
Position The Chief Information Officer (CIO) provides strategic leadership and direction for the City’s Information Services Department, overseeing citywide technology operations, cybersecurity, digital services, and innovation. The CIO develops and executes a long‑term technology vision aligned with organizational goals, modernizes IT infrastructure, and ensures secure, reliable systems that support internal operations and public‑facing services. The CIO drives digital transformation, enhances data and cybersecurity practices, and ensures technology solutions improve service delivery, operational efficiency, and resident experience. The position also leads technology governance, budget oversight, vendor and contract management, and organizational change initiatives.
Essential Job Functions Strategic Planning & Digital Business Alignment
Strategic Planning: Develop and execute the City’s IT strategy in alignment with overall city goals.
Enable and Execute Digital Business Strategy and Design: Embed information and technology in business strategies and enterprise plans.
Support Digital Products and Services: Build, enhance and manage internal business capabilities or external‑facing offerings.
Technology Leadership & Innovation
Technology Leadership: Oversee the implementation and maintenance of technology systems and infrastructure.
Innovation: Drive innovation in city services through emerging technologies like AI, IoT, and data analytics.
Evaluate Emerging Technologies: Assess which emerging technologies matter most for department and enterprise success.
Modernize Infrastructure, Operations, and Cloud: Adopt and evolve critical infrastructure platforms and DevSecOps to drive agility and efficiencies.
Public Safety/Justice: Support public safety operations by ensuring secure, reliable, and resilient technology systems that enable effective emergency response.
Deliver Data and Analytics, Artificial Intelligence, and Digital Platforms: Architect and build modular, integrated platforms to drive business efficiency, scale and adaptability.
Deliver Software Applications: Integrate, innovate and modernize enterprise applications and software.
Governance, Policy & Risk Management
Policy Development: Establish and enforce technology administrative directives, policies and standards.
Drive Enterprise Governance of Technology: Establish fit‑for‑purpose information and technology governance across the City organization.
Cybersecurity: Ensure robust cybersecurity measures to protect City data, systems, and infrastructure.
Physical Security: Ensure physical security measures to protect City facilities, assets, and critical infrastructure.
Manage Technology Risk: Balance running and growing the City organization while mitigating cybersecurity and technology threats.
Financial & Resource Management
Budget Management: Manage the technology budget, ensuring cost‑effective solutions and resource allocation.
Financial Management of IT Services: Determine rates charged to departments/users, monitor user fees to cover costs, and oversee billing.
Technology Benchmarking: Benchmark and manage technology budgets; apply strategic cost optimization.
Technical Procurement: Evaluate new hardware/software, develop requests, review bids, and authorize implementation.
People & Organizational Leadership
Staffing & HR: Select, motivate, and evaluate department staff.
Build an Adaptive Technology Workforce: Attract, retain and advance the careers of diverse technology talent.
Develop Executive Leadership: Perform as an outcome‑driven leader to lead business initiatives.
Lead Org Change and Shape Culture: Drive the adoption of new capabilities and agile ways of working while fostering digital fluency.
Operations & Service Delivery
Performance Monitoring: Track and assess performance of IT systems and services.
Work Plan / Project Management: Plan, direct, and coordinate the department work plan.
Automated Services: Deliver smart, automated solutions for budgeting, procurement, billing, and security.
Crisis Management: Lead the response to IT‑related incidents and ensure continuity of government and operations during crises.
Stakeholder Engagement & Representation
Stakeholder Engagement: Build strong working relationships with City leadership, elected officials, staff, vendors, and community members.
Distribute Technology Leadership: Share technology leadership responsibility with Department Directors.
Official Representation & Negotiations: Act as official IT departmental representative, negotiating and resolving sensitive issues.
Council Support and Communications: Review/sign technology ordinances and contracts, attend City Council meetings.
Responding to Inquiries: Respond and resolve technology inquiries and complaints from internal and external sources.
Knowledge and Skills
Knowledge of network and web related protocols (e.g., UDP, IPSEC, HTTP, HTTPS, routing).
Ability to plan and implement strategic technology initiatives and design complex computer systems.
Ability to communicate effectively and translate technical jargon to non‑technical stakeholders.
Ability to innovate and drive digital transformation.
In‑depth knowledge of IT infrastructure, cybersecurity, and data management.
Knowledge of public administration and how technology can improve city services.
Knowledge of regulatory and compliance issues related to technology.
Knowledge of operational characteristics, services, and activities of automated information systems programs.
Knowledge of advanced principles and practices of municipal budget preparation and administration.
Education & Experience Qualified candidates will have a Bachelor’s Degree from an accredited college with major coursework in Computer Science, Computer Information Systems, Management Information Systems, or a related field, and a minimum of ten (10) years of increasingly responsible professional experience in the field of information systems, including six (6) years of administrative or supervisory responsibility. A combination of education and experience may be considered.
Background Check Applicants must pass a Criminal Justice Information Systems (CJIS) fingerprint‑based background check and maintain CJIS eligibility. Disqualifying items include felony convictions, felony deferred adjudication, Class A & B misdemeanor deferred adjudication, Class B misdemeanor convictions, any open arrest, and family violence convictions.
Ideal Candidate The ideal candidate should be a forward‑thinking technology leader who can guide the City through continued modernization while improving day‑to‑day operations, customer service, and cybersecurity. They should have experience updating and managing IT systems, introducing new tools or technologies that make work more efficient, and ensuring that technology investments support the City’s needs. They should be able to clearly explain complex technical information to City leaders, staff, and the community so that technology decisions are transparent and supported.
They should be collaborative, approachable, and service‑oriented, building strong working relationships with City leadership, elected officials, staff, vendors, and community members. They should promote a team environment of learning, accountability, and professional growth, while ensuring that cybersecurity, data protection, and technology policies are strong and up to date. Additionally, they should have a commitment to continuous improvement and strengthening the City’s long‑term technology foundation to support a growing and evolving community.
Salary The City of San Antonio offers a competitive salary commensurate with experience, generous benefits and retirement, including annual and personal leave, monthly car allowance, deferred compensation plan, relocation and moving expenses, and participation in the Texas Municipal Retirement System (TMRS).
How to Apply Interested applicants should forward a cover letter and resume to resumes@affionpublic.com. Reference:
SACIO .
Contact Affion Public PO Box 794 Hershey, PA 17033 717‑214‑4922 www.affionpublic.com
The City of San Antonio is an Equal Employment Opportunity Employer.
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