DHL Global Forwarding
Job Title
Customs Brokerage Operations – Supervisor
Job Location Miami, FL
Key Responsibilities
Serve as the subject matter expert (SME) for Entry Processing operations, ensuring compliance with DHL’s global customer care standards.
Drive high performance for your team by ensuring they meet customer service related Key Performance Indicators (KPIs) while continuously improving our customer’s experience.
Partner with the local central dispatching team to oversee day‑to‑day freight movement, ensuring workflow is adequately managed and handling any escalated issues from your team.
Support the product and hub stations by providing expertise, critical thinking, and problem resolution skills to grow DHL’s market share.
Skills / Requirements
Excellent understanding of US Customs Brokerage.
3‑5 years of experience in a related area of responsibility.
Bachelor’s Degree (Business Administration, International Trade or related area) preferred.
Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with customers and DHL Global Forwarding business units.
Licensed Customs Broker (preferred).
Pay Range US $68,722.50 – $91,630.00+ (Based on Experience)
Benefits (All Non‑Union Employees)
Competitive base salary plus role‑dependent performance‑based incentives.
401(k) Match: $1‑for‑$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding At DHL Global Forwarding, we invest in employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering teams to develop skills and achieve long‑term success.
Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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Job Location Miami, FL
Key Responsibilities
Serve as the subject matter expert (SME) for Entry Processing operations, ensuring compliance with DHL’s global customer care standards.
Drive high performance for your team by ensuring they meet customer service related Key Performance Indicators (KPIs) while continuously improving our customer’s experience.
Partner with the local central dispatching team to oversee day‑to‑day freight movement, ensuring workflow is adequately managed and handling any escalated issues from your team.
Support the product and hub stations by providing expertise, critical thinking, and problem resolution skills to grow DHL’s market share.
Skills / Requirements
Excellent understanding of US Customs Brokerage.
3‑5 years of experience in a related area of responsibility.
Bachelor’s Degree (Business Administration, International Trade or related area) preferred.
Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with customers and DHL Global Forwarding business units.
Licensed Customs Broker (preferred).
Pay Range US $68,722.50 – $91,630.00+ (Based on Experience)
Benefits (All Non‑Union Employees)
Competitive base salary plus role‑dependent performance‑based incentives.
401(k) Match: $1‑for‑$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding At DHL Global Forwarding, we invest in employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering teams to develop skills and achieve long‑term success.
Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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