District Training Store Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.**Position Summary**The District Training Store Manager (DTSM) plays a critical role in cultivating a culture of excellence in their District. The DTSM has ownership and oversight of the Front Store Management talent pipeline, including Store Manager-in-Training (SMIT) recruiting, interviews, and hiring recommendations, training and development oversight of SMITs across their District, and assessing SMIT readiness to operate independently as a Store Manager (promotion readiness). A subject matter expert, the DTSM mentors SMITs as well as peer Store Managers in the District. The DTSM is responsible for following up on SMD class completion within district, reviewing SMIT progression through SMIT program, monitoring and following up on SMIT training progress, and providing initial training and ongoing support to SMIT coaches. A working Store Manager themselves, the DTSM consistently exhibits best practices when working within their store, including effective communication with their store team, providing appropriate support for all departments, ensuring scheduling to needs of the business to drive colleague and customer satisfaction, and staying accountable to their home store performance, and other required activities. A role model for all, the DTSM also demonstrates our Heart At Work behaviors and sets the bar for other Store Managers by their example. Beyond standard Store Manager duties, the DTSM is responsible for leading District training and development and supporting the FS DL with:• Oversight of the SMIT Programo Conducts bi-weekly reviews of all SMIT progress with SMIT Coacheso Helps support FS SMD class completion within district Joins a weekly touchbase with FS DL to review SMIT progress and District action itemso Actively assesses and develops SMIT coaches to ensure appropriate SMIT support and guidance throughout programo Attends weekly District calls to provide training completion updateso Communicates daily/weekly with their store team, SMIT Coaches, and Store Managers to inform about District priorities and goals; teaches Store Managers and SMITs about innovative programs coming to the District in-person and/or via phoneo In the normal course of observations, advocates for Store Managers and SMITs by providing additional ad hoc feedback, coaching, and support to Front Store teams where needed, and providing visibility to the FS DL of any perceived performance gaps for these colleagues• Mentoring and Development of SMITso Conducts weekly check-ins with all SMITso Provides continuous interactions with leaders to support SMIT Key Learning Experiences (KLEs), with the responsibility for the success of these operational components that enhance the SMIT training experience in the Districto As needed, travels the District and conducts observations or “store visits” to provide mentorship, in-the-moment coaching, and feedback to aid in SMIT development and engagemento Collects, interprets, and acts on feedback from Store Managers and SMIT Coaches• Supporting the FS DL with select market needs including but not limited to:o Collaborates with training support partners to ensure on-time completion of FS new hire and district compliance trainingo Improves District-level front store performance measures (e.g., CFR, CRS, Sales, myTeamCare) by supporting FS DL with coaching Store Managers for improvement in these areas**Primary Job Duties & Responsibilities:**1. People Leadership, Management & Development – 30%• Partner with the FS DL to assess market talent trends/needs, identify and evaluate SMIT Coaches, and develop plans that support the District talent strategy• Support FS DL with selection, hiring, development, and/or termination of SMITs, including ensuring successful completion of SMIT program in allotted time, sound assessment of SMIT ability to independently manage a store, and recommendations for promotion to Store Manager role• As needed, travel the District to observe SMIT Coaches and SMITs and provide in-the-moment coaching; collect District-wide feedback from Store Managers on SMIT performance; interpret and deliver feedback and recognition, including targeted coaching and counseling support as needed• Communicate weekly with SMITs to cascade information relevant to them surrounding district priorities and goals• Serve as a leader and resource for the home store team, with end-to-end oversight of recruiting, staffing, hiring, training, development, performance management, and as needed, termination, for home store colleagues2. Business / Financial Planning – 10%• Actively review business reports to derive insights into front store performance• Create and facilitate store action plans• Build profitable FS business and sales growth through training and operational excellence• Perform root cause analysis as needed to address training or business opportunities3. Operations -30%Home Store• Complete all operational tasks required of a Store Manager (e.g., merchandising, register operations, oversee inventory execution, compliance, and sales-driving business operations)• Execute required Front Store compliance policies and Front Store SOPs (Standard Operating Procedures)• Ensure healthy and effective business operations, including maintenance of store standards, stewardship of P&L, etc.District-Level• Oversee the timely and successful completion of new hire and/or role-specific training plans for colleagues across the District by regularly sharing reporting and topical market updates• Assist FS DL with follow-up and training/coaching needs4. Customer Service – 30%• Complete all customer service duties required of a Store Manager, i.e.o Lead the store team to provide differentiated customer serviceo Provide tailored, market-differentiated store offeringso Support wellness services (e.g., immunizations and Health Hub services)o Support customer complaint resolutiono Ensure closing the loop of feedback with customers in myCustomer connection for home store; supporting SM peers in District with appropriate use of mCC• Follow-up with Store Managers and SMITs on feedback received via myCustomer Connection**Essential Qualifications, Essential Functions & Preferred Qualifications:**Essential Qualifications and Functions:Knowledge of:• Retail and/or Healthcare industry• CVS systems (SMART, mCC, CC, myReports, WorkDay, etc.)• Performance Management• MyStore Health metricsSkill In:• Training & Development• Results Orientation• Colleague Engagement• Team Building• Talent Coaching and Development• Active Listening• Customer and Community Engagement• Consumer Behavior• Negotiation and Conflict Resolution• Emotional Intelligence• Time Management• Digital LiteracyEssential Qualifications and Functions:• Must be 18 years of age• 1+ years in Store Manager role with CVS Health or equivalent retail leadership experience• High school diploma or general equivalent development (GED) required• Regular and predictable attendance, including nights, weekends, and holidays• Work flexible 45 hours/week schedules including early morning and evening shifts according to store needs and operating hours; two closing shifts per week and four weekend shifts per month are required at a minimumo Examples: Store Manager is scheduled consistently four Saturday OR Sunday shifts each month equating to working a total of #J-18808-Ljbffr