CVS Health
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary The District Training Store Manager (DTSM) plays a critical role in cultivating a culture of excellence in their District. The DTSM has ownership and oversight of the Front Store Management talent pipeline, including Store Manager-in-Training (SMIT) recruiting, interviews, and hiring recommendations, training and development oversight of SMITs across their District, and assessing SMIT readiness to operate independently as a Store Manager (promotion readiness). A subject matter expert, the DTSM mentors SMITs as well as peer Store Managers in the District. The DTSM is responsible for following up on SMD class completion within district, reviewing SMIT progression through SMIT program, monitoring and following up on SMIT training progress, and providing initial training and ongoing support to SMIT coaches. A working Store Manager themselves, the DTSM consistently exhibits best practices when working within their store, including effective communication with their store team, providing appropriate support for all departments, ensuring scheduling to needs of the business to drive colleague and customer satisfaction, and staying accountable to their home store performance, and other required activities. A role model for all, the DTSM also demonstrates our Heart At Work behaviors and sets the bar for other Store Managers by their example. Beyond standard Store Manager duties, the DTSM is responsible for leading District training and development and supporting the FS DL with:
Oversight of the SMIT Program
Conduct bi‑weekly reviews of all SMIT progress with SMIT Coaches
Help support FS SMD class completion within district
Join a weekly touchbase with FS DL to review SMIT progress and District action items
Actively assesses and develops SMIT coaches to ensure appropriate SMIT support and guidance throughout program>
Attend weekly District calls to provide training completion updates
Communicate daily/weekly with their store team, SMIT Coaches, and Store Managers to inform about District priorities and goals; teach Store Managers and SMITs about innovative programs coming to the District in‑person and/or via phone
In the normal course of observations, advocate for Store Managers and SMITs by providing additional ad‑hoc feedback, coaching, and support to Front Store teams where needed, and providing visibility to the FS DL of any perceived performance gaps for these colleagues
Mentoring and Development of SMITs
Conduct weekly check‑ins with all SMITs
Provide continuous interactions with leaders to support SMIT Key Learning Experiences (KLEs), with the responsibility for the success of these operational components that enhance the SMIT training experience in the District
As needed, travel the District and conduct observations or “store visits” to provide mentorship, in‑the‑moment coaching, and feedback to aid in SMIT development and engagement
Collect, interpret, and act on feedback from Store Managers and SMIT Coaches
Supporting the FS DL with select market needs including but not limited to:
Collaborate with training support partners to ensure on‑time completion of FS new hire and district compliance training
Improve District‑level front store performance measures (e.g., CFR, CRS, Sales, myTeamCare) by supporting FS DL with coaching Store Managers for improvement in these areas
Primary Job Duties & Responsibilities
People Leadership, Management & Development – 30%
Partner with the FS DL to assess market talent trends/needs, identify and evaluate SMIT Coaches, and develop plans that support the District talent strategy
Support FS DL with selection, hiring, development, and/or termination of SMITs, including ensuring successful completion of SMIT program in allotted time, sound assessment of SMIT ability to independently manage a store, and recommendations for promotion to Store Manager role
As needed, travel the District to observe SMIT Coaches and SMITs and provide in‑the‑moment coaching; collect District‑wide feedback from Store Managers on SMIT performance; interpret and deliver feedback and recognition, including targeted coaching and counseling support as needed
Communicate weekly with SMITs to cascade information relevant to them surrounding district priorities and goals
Serve as a leader and resource for the home store team, with end‑to‑end oversight of recruiting, staffing, hiring, training, development, performance management, and as needed, termination, for home store colleagues
Business / Financial Planning – 10%
Actively review business reports to derive insights into front store performance
Create and facilitate store action plans
Build profitable FS business and sales growth through training and operational excellence
Perform root‑cause analysis as needed to address training or business opportunities
Operations – 30%
Home Store
Complete all operational tasks required of a Store Manager (e.g., merchandising, register operations, oversee inventory execution, compliance, and sales‑driving business operations)
Execute required Front Store compliance policies and Front Store SOPs (Standard Operating Procedures)
Ensure healthy and effective business operations, including maintenance of store standards, stewardship of P&L, etc.
District‑Level
Oversee the timely and successful completion of new hire and/or role‑specific training plans for colleagues across the District by regularly sharing reporting and topical market updates
Assist FS DL with follow‑up and training/coaching needs
Customer Service – 30%
Complete all customer service duties required of a Store Manager, i.e.
Lead the store team to provide differentiated customer service
Provide tailored, market‑differentiated store offerings
Support wellness services (e.g., immunizations and Health Hub services)
Support customer complaint resolution
Ensure closing the loop of feedback with customers in myCustomer connection for home store; supporting SM peers in District with appropriate use of mCC
Follow‑up with Store Managers and SMITs on feedback received via myCustomer Connection
Essential Qualifications, Essential Functions & Preferred Qualifications Essential Qualifications and Functions:
Knowledge of:
Retail and/or Healthcare industry
CVS systems (SMART, mCC, CC, myReports, WorkDay, etc.)
Performance Management
MyStore Health metrics
Skill In:
Training & Development
Results Orientation
Colleague Engagement
Team Building
Talent Coaching and Development
Active Listening
Customer and Community Engagement
Consumer Behavior
Negotiation and Conflict Resolution
Emotional Intelligence
Time Management
Digital Literacy
Essential Qualifications and Functions:
Must be 18 years of age
1+ years in Store Manager role with CVS Health or equivalent retail leadership experience
High school diploma or general equivalent development (GED) required
Regular and predictable attendance, including nights, weekends, and holidays
Work flexible 45 hours/week schedules including early morning and evening shifts according to store needs and operating hours; two closing shifts per week and four weekend shifts per month are required at a minimum
Examples:
Store Manager is scheduled consistently four Saturday OR Sunday shifts each month equating to working a total of four weekend shifts per month
Store Manager is scheduled a Saturday and Sunday shift in the same weekend, with two weekends on per month equating to working a total of four weekend shifts per month
Ability to complete required training for role within designated timeframe
1-3 years of prior relevant work experience
Attention and Focus
Ability to concentrate on a task over a period of time without being distracted
Ability to pivot quickly from one task to another to meet customer and business needs
Customer Service and Team Orientation
Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately
Eagerly walks customers to products
Communication Skills
Use and understand verbal and written communication to interact with customers and colleagues
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Problem Resolution
Identifying challenging customer or colleague interactions and choosing the best course of action when faced multiple options: escalating to leadership as needed
Physical Demands
Be mobile and remain upright for extended periods of time
Consistently and repeatedly lift up to 50 lbs. and/or exert up to 50 lbs. of force to move objects
Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items as needed to distribute totes or place merchandise on shelves
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
Extend hand(s) and arm(s) multiple directions to place, move, or lift items
Close visual acuity to perform activities such as: viewing a computer/POS terminal or handheld device, reading, visual inspection involving small parts
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
Perceive the nature of sounds at normal speaking levels with or without correction; Have the ability to receive detailed information through oral communication
Preferred Qualifications:
Pharmacy Technician Licensure
3-5 years prior relevant work experience
Associate degree or higher education
Completion of DevelopU for Leaders
Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity, and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Race/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodation(s) to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact Advice and Counsel Reasonable Accommodations team at AdviceCounsel@cvshealth.com.
Anticipated Weekly Hours 45
Time Type Full time
Pay Range The typical pay range for this role is:
$65,000.00 - $95,000.00
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan
.
No-cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/29/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.
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As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary The District Training Store Manager (DTSM) plays a critical role in cultivating a culture of excellence in their District. The DTSM has ownership and oversight of the Front Store Management talent pipeline, including Store Manager-in-Training (SMIT) recruiting, interviews, and hiring recommendations, training and development oversight of SMITs across their District, and assessing SMIT readiness to operate independently as a Store Manager (promotion readiness). A subject matter expert, the DTSM mentors SMITs as well as peer Store Managers in the District. The DTSM is responsible for following up on SMD class completion within district, reviewing SMIT progression through SMIT program, monitoring and following up on SMIT training progress, and providing initial training and ongoing support to SMIT coaches. A working Store Manager themselves, the DTSM consistently exhibits best practices when working within their store, including effective communication with their store team, providing appropriate support for all departments, ensuring scheduling to needs of the business to drive colleague and customer satisfaction, and staying accountable to their home store performance, and other required activities. A role model for all, the DTSM also demonstrates our Heart At Work behaviors and sets the bar for other Store Managers by their example. Beyond standard Store Manager duties, the DTSM is responsible for leading District training and development and supporting the FS DL with:
Oversight of the SMIT Program
Conduct bi‑weekly reviews of all SMIT progress with SMIT Coaches
Help support FS SMD class completion within district
Join a weekly touchbase with FS DL to review SMIT progress and District action items
Actively assesses and develops SMIT coaches to ensure appropriate SMIT support and guidance throughout program>
Attend weekly District calls to provide training completion updates
Communicate daily/weekly with their store team, SMIT Coaches, and Store Managers to inform about District priorities and goals; teach Store Managers and SMITs about innovative programs coming to the District in‑person and/or via phone
In the normal course of observations, advocate for Store Managers and SMITs by providing additional ad‑hoc feedback, coaching, and support to Front Store teams where needed, and providing visibility to the FS DL of any perceived performance gaps for these colleagues
Mentoring and Development of SMITs
Conduct weekly check‑ins with all SMITs
Provide continuous interactions with leaders to support SMIT Key Learning Experiences (KLEs), with the responsibility for the success of these operational components that enhance the SMIT training experience in the District
As needed, travel the District and conduct observations or “store visits” to provide mentorship, in‑the‑moment coaching, and feedback to aid in SMIT development and engagement
Collect, interpret, and act on feedback from Store Managers and SMIT Coaches
Supporting the FS DL with select market needs including but not limited to:
Collaborate with training support partners to ensure on‑time completion of FS new hire and district compliance training
Improve District‑level front store performance measures (e.g., CFR, CRS, Sales, myTeamCare) by supporting FS DL with coaching Store Managers for improvement in these areas
Primary Job Duties & Responsibilities
People Leadership, Management & Development – 30%
Partner with the FS DL to assess market talent trends/needs, identify and evaluate SMIT Coaches, and develop plans that support the District talent strategy
Support FS DL with selection, hiring, development, and/or termination of SMITs, including ensuring successful completion of SMIT program in allotted time, sound assessment of SMIT ability to independently manage a store, and recommendations for promotion to Store Manager role
As needed, travel the District to observe SMIT Coaches and SMITs and provide in‑the‑moment coaching; collect District‑wide feedback from Store Managers on SMIT performance; interpret and deliver feedback and recognition, including targeted coaching and counseling support as needed
Communicate weekly with SMITs to cascade information relevant to them surrounding district priorities and goals
Serve as a leader and resource for the home store team, with end‑to‑end oversight of recruiting, staffing, hiring, training, development, performance management, and as needed, termination, for home store colleagues
Business / Financial Planning – 10%
Actively review business reports to derive insights into front store performance
Create and facilitate store action plans
Build profitable FS business and sales growth through training and operational excellence
Perform root‑cause analysis as needed to address training or business opportunities
Operations – 30%
Home Store
Complete all operational tasks required of a Store Manager (e.g., merchandising, register operations, oversee inventory execution, compliance, and sales‑driving business operations)
Execute required Front Store compliance policies and Front Store SOPs (Standard Operating Procedures)
Ensure healthy and effective business operations, including maintenance of store standards, stewardship of P&L, etc.
District‑Level
Oversee the timely and successful completion of new hire and/or role‑specific training plans for colleagues across the District by regularly sharing reporting and topical market updates
Assist FS DL with follow‑up and training/coaching needs
Customer Service – 30%
Complete all customer service duties required of a Store Manager, i.e.
Lead the store team to provide differentiated customer service
Provide tailored, market‑differentiated store offerings
Support wellness services (e.g., immunizations and Health Hub services)
Support customer complaint resolution
Ensure closing the loop of feedback with customers in myCustomer connection for home store; supporting SM peers in District with appropriate use of mCC
Follow‑up with Store Managers and SMITs on feedback received via myCustomer Connection
Essential Qualifications, Essential Functions & Preferred Qualifications Essential Qualifications and Functions:
Knowledge of:
Retail and/or Healthcare industry
CVS systems (SMART, mCC, CC, myReports, WorkDay, etc.)
Performance Management
MyStore Health metrics
Skill In:
Training & Development
Results Orientation
Colleague Engagement
Team Building
Talent Coaching and Development
Active Listening
Customer and Community Engagement
Consumer Behavior
Negotiation and Conflict Resolution
Emotional Intelligence
Time Management
Digital Literacy
Essential Qualifications and Functions:
Must be 18 years of age
1+ years in Store Manager role with CVS Health or equivalent retail leadership experience
High school diploma or general equivalent development (GED) required
Regular and predictable attendance, including nights, weekends, and holidays
Work flexible 45 hours/week schedules including early morning and evening shifts according to store needs and operating hours; two closing shifts per week and four weekend shifts per month are required at a minimum
Examples:
Store Manager is scheduled consistently four Saturday OR Sunday shifts each month equating to working a total of four weekend shifts per month
Store Manager is scheduled a Saturday and Sunday shift in the same weekend, with two weekends on per month equating to working a total of four weekend shifts per month
Ability to complete required training for role within designated timeframe
1-3 years of prior relevant work experience
Attention and Focus
Ability to concentrate on a task over a period of time without being distracted
Ability to pivot quickly from one task to another to meet customer and business needs
Customer Service and Team Orientation
Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately
Eagerly walks customers to products
Communication Skills
Use and understand verbal and written communication to interact with customers and colleagues
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Problem Resolution
Identifying challenging customer or colleague interactions and choosing the best course of action when faced multiple options: escalating to leadership as needed
Physical Demands
Be mobile and remain upright for extended periods of time
Consistently and repeatedly lift up to 50 lbs. and/or exert up to 50 lbs. of force to move objects
Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items as needed to distribute totes or place merchandise on shelves
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
Extend hand(s) and arm(s) multiple directions to place, move, or lift items
Close visual acuity to perform activities such as: viewing a computer/POS terminal or handheld device, reading, visual inspection involving small parts
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
Perceive the nature of sounds at normal speaking levels with or without correction; Have the ability to receive detailed information through oral communication
Preferred Qualifications:
Pharmacy Technician Licensure
3-5 years prior relevant work experience
Associate degree or higher education
Completion of DevelopU for Leaders
Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity, and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Race/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodation(s) to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact Advice and Counsel Reasonable Accommodations team at AdviceCounsel@cvshealth.com.
Anticipated Weekly Hours 45
Time Type Full time
Pay Range The typical pay range for this role is:
$65,000.00 - $95,000.00
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan
.
No-cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/29/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.
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