BILL
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.
We are looking for a Virtual Card Operations Senior Manager to lead BILL’s Payment Delivery team. This dynamic leader will oversee a team ensuring the successful delivery and processing of virtual card payments, driving best practices, continuous improvement, and efficient operations.
Responsibilities
Serve as the primary Subject Matter Expert (SME) in virtual card payments to define strategies and plans that deliver value against company objectives.
Lead and coordinate a high‑performing team to deliver on complex projects that meet and exceed defined North Star KPIs.
Design best‑practice workflows and operational flows that create efficiency, remove obstacles, and enable the business to scale.
Identify and execute opportunities for payments process improvement, driving operational excellence through the development of new approaches and tools.
Research and investigate payment delivery and customer experience issues with tenacity for uncovering root causes to drive business transformation.
Define, analyze, and present success metrics at all stages of the product lifecycle to provide the business with actionable insights and quantified results.
Persuade cross‑functional teams—including Engineering, UX, Legal, Finance, and Compliance—to align on and execute strategic initiatives.
Manage through organizational change by creating and executing communication plans that advocate for improved processes to all stakeholder audiences, including executive leadership.
Utilize excellent organizational and time‑management skills to prioritize and balance multiple tasks simultaneously in a fast‑paced environment.
Qualifications & Experience
Subject matter expertise in virtual card payments.
Experience managing high‑performing teams while delivering outcomes that exceed expectations and managing through change.
A history of delivering results, including meeting & exceeding North Star KPIs.
Experience designing best‑practice workflows that create operational efficiency and enable teams for success and scale.
Excellent organizational and time‑management skills with the ability to prioritize and balance multiple tasks simultaneously in a fast‑paced, cross‑functional environment.
Passion for research and investigation of payment delivery and customer experience issues, uncovering root causes, and using that information to drive operational improvements.
Experience persuading and partnering with cross‑functional teams.
Excellent communication skills capable of catering communication to the appropriate level and partner.
Experience thoroughly documenting best practices in a knowledge‑management system(s); experience with Google Suite.
Bachelor’s Degree or equivalent combination of four years of education, training, or work‑related experience.
Estimated Salary Range (San Jose): $131,000—$164,300 USD.
Benefits
100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) with 11+ observed holidays and wellness days and flexible time off.
HSA & FSA accounts.
Life insurance, long‑term and short‑term disability coverage.
Employee Assistance Program (EAP).
Employee Stock Purchase Program with employee discounts.
Wellness & fitness initiatives.
Employee recognition and referral programs.
Other company benefits.
Equal Opportunity Employer BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
If you need accommodations at any stage of the hiring process, please contact interviewaccommodations@hq.bill.com.
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Finance and Sales
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We are looking for a Virtual Card Operations Senior Manager to lead BILL’s Payment Delivery team. This dynamic leader will oversee a team ensuring the successful delivery and processing of virtual card payments, driving best practices, continuous improvement, and efficient operations.
Responsibilities
Serve as the primary Subject Matter Expert (SME) in virtual card payments to define strategies and plans that deliver value against company objectives.
Lead and coordinate a high‑performing team to deliver on complex projects that meet and exceed defined North Star KPIs.
Design best‑practice workflows and operational flows that create efficiency, remove obstacles, and enable the business to scale.
Identify and execute opportunities for payments process improvement, driving operational excellence through the development of new approaches and tools.
Research and investigate payment delivery and customer experience issues with tenacity for uncovering root causes to drive business transformation.
Define, analyze, and present success metrics at all stages of the product lifecycle to provide the business with actionable insights and quantified results.
Persuade cross‑functional teams—including Engineering, UX, Legal, Finance, and Compliance—to align on and execute strategic initiatives.
Manage through organizational change by creating and executing communication plans that advocate for improved processes to all stakeholder audiences, including executive leadership.
Utilize excellent organizational and time‑management skills to prioritize and balance multiple tasks simultaneously in a fast‑paced environment.
Qualifications & Experience
Subject matter expertise in virtual card payments.
Experience managing high‑performing teams while delivering outcomes that exceed expectations and managing through change.
A history of delivering results, including meeting & exceeding North Star KPIs.
Experience designing best‑practice workflows that create operational efficiency and enable teams for success and scale.
Excellent organizational and time‑management skills with the ability to prioritize and balance multiple tasks simultaneously in a fast‑paced, cross‑functional environment.
Passion for research and investigation of payment delivery and customer experience issues, uncovering root causes, and using that information to drive operational improvements.
Experience persuading and partnering with cross‑functional teams.
Excellent communication skills capable of catering communication to the appropriate level and partner.
Experience thoroughly documenting best practices in a knowledge‑management system(s); experience with Google Suite.
Bachelor’s Degree or equivalent combination of four years of education, training, or work‑related experience.
Estimated Salary Range (San Jose): $131,000—$164,300 USD.
Benefits
100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) with 11+ observed holidays and wellness days and flexible time off.
HSA & FSA accounts.
Life insurance, long‑term and short‑term disability coverage.
Employee Assistance Program (EAP).
Employee Stock Purchase Program with employee discounts.
Wellness & fitness initiatives.
Employee recognition and referral programs.
Other company benefits.
Equal Opportunity Employer BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
If you need accommodations at any stage of the hiring process, please contact interviewaccommodations@hq.bill.com.
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Finance and Sales
#J-18808-Ljbffr