Contact Center Customer Service Representative Job at Total Home and Farm Video

This is a remote position.

Contact Center Customer Service Representative

Company: Total Home & Farm Video Solutions
Salary: $20 – $25 per hour

About Total Home & Farm Video Solutions

Total Home & Farm Video Solutions is a family-oriented business located in Mattoon, Illinois, serving clients across Illinois and surrounding states. We design and install customized video surveillance systems for farmland, residential, commercial, and industrial properties. Our team combines extensive installation experience with safety training and certifications to deliver clean, professional, and aesthetically mindful installations with fully concealed wiring.

Job Description

We are looking for a friendly, professional, and solution-oriented Contact Center Customer Service Representative to join our team. This role is vital to creating exceptional experiences for our clients, handling inquiries, resolving issues, and ensuring every guest interaction reflects our company's high standards of service.

Responsibilities

• Respond to inbound calls, emails, and messages from clients in a professional and courteous manner
  

• Provide assistance with reservations, changes, cancellations, and general inquiries
  

• Resolve guest issues efficiently while maintaining a positive customer experience
  

• Document and maintain accurate records of guest interactions
  

• Collaborate with operations and sales teams to ensure seamless guest experiences
  

• Offer proactive support by anticipating guest needs and questions
  

Requirements

Qualifications

• Previous customer service or call center experience preferred
  

• Excellent verbal and written communication skills
  

• Strong problem-solving and multitasking abilities
  

• Patience, empathy, and a customer-focused mindset
  

• Ability to thrive in a dynamic and fast-paced environment
  

Benefits

Benefits

• Health, dental, and vision insurance
  

• Paid time off and holidays
  

• Performance-based incentives
  

• Employee travel perks and discounts