Alvarez & Marsal
Director, Business Development Operations - Corporate Performance Improvement
Alvarez & Marsal, Chicago, Illinois, United States, 60290
Director, Business Development Operations – Corporate Performance Improvement
Alvarez & Marsal
(A&M) is a global consulting firm with over 10,000 entrepreneurial, action‑oriented professionals in more than 40 countries. We solve problems on a hands‑on basis and help clients reach their full potential. Our culture celebrates independent thinkers and doers who positively impact clients and shape the industry. A&M’s core values – Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity – create a collaborative environment that our people love.
Description The Director, Business Development Operations leads and institutionalizes the Business Development function for A&M’s Corporate Performance Improvement Practice (CPI). Partnering with practice and firm leadership, the role drives sustainable revenue growth through clear strategy, disciplined execution, and scalable processes. The director is the central coordinator for pursuits, key accounts, and client engagement, implementing and continuously improving BD tools, metrics, and governance. Success is measured by above‑market YoY growth, improved win rates, and consistent adoption of firm‑aligned business development practices.
Key Outcomes
Maintain YoY CPI collections growth above the standard rate.
Publish, maintain, and improve BD processes over time.
Clearly define BD structure and accountability.
Coordinate major pursuits across CPI and A&M.
Implement BD tools (e.g., Salesforce, AI) to support processes.
Develop Business Development Strategy
Partner with CPI leadership to shape strategy and align with practice goals.
Develop target account criteria and maintain a target account list.
Identify innovative ways to leverage the firm’s network for new opportunities and account expansion.
Client Engagement Approach
Serve as the central coordinator of the BD process; direct opportunities to the right parties.
Partner with pursuit teams to ensure brand consistency for high‑profile opportunities.
Support client‑facing teams with strategic insights and best practices to improve win rates.
Act as a central resource on negotiation and pricing strategy.
Key Account Facilitation
Own, manage, and expand the key account list against defined criteria and CPI goals.
Manage and expand the account program, including facilitation of account review with Account Leaders and ensuring accurate Salesforce data.
Coordinate P&L and reporting for key accounts.
Measure & Improve BD Process
Analyze BD metrics and recommend enhancements to optimize the sales life cycle.
Continuously refine BD tools, processes, and templates.
Share best practices across the practice.
Partner with Learning & Development to update training on BD capabilities.
Collaborate with People to update staff expected behaviors and outcome measurement.
General Operations
Develop new BD‑related programming across CPI and provide updates to stakeholders.
Assist in onboarding Managing Directors and Senior Directors in business development acumen.
Contribute to BD‑focused training and professional development.
Coordinate programs and communications with Big A&M.
Support coordination and management of adjacent operations special projects.
Qualifications
8–12 years of experience in business development, sales operations, or client development, ideally within professional services or consulting.
Strong understanding of client relationship management and sales pipeline management.
Demonstrated ability to partner with senior executives to drive growth strategies.
Proven experience developing and improving BD and go‑to‑market processes, tools, and metrics.
Strong analytical skills with the ability to interpret metrics and translate insights into actionable improvements.
Effective collaborator with proven ability to engage stakeholders across leadership, operations, marketing, finance, and HR.
Excellent project management, organizational, and communication skills.
Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred).
Your Journey at A&M A&M prioritizes a robust performance development process that promotes continuous learning, rewards contributions, and fosters a culture of meritocracy. With top‑notch training and on‑the‑job learning opportunities, you can acquire new skills and advance your career. We also value your well‑being by providing comprehensive benefits and resources, including healthcare plans, flexible spending and savings accounts, life/AD&D, disability coverages, a 401(k) plan with discretionary contributions, paid time off, and parental leave.
The salary range is $140,000 – $175,000 annually; dependent on education, experience, skills, and geography. A&M offers a discretionary bonus program based on individual and firm performance. The position remains open until filled, and we encourage qualified candidates to apply promptly.
Equal Opportunity Employer A&M is committed to providing and promoting equal opportunity in employment, compensation, and other terms and conditions of employment. Discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, sex, gender identity or expression, sexual orientation, marital status, military service, veteran status, disability, family medical history, genetic information, or any other protected characteristic is prohibited. For additional information, see our policy statements by region.
Seniority Level Director
Employment Type Full‑time
Job Function Business Development and Sales
Industries Business Consulting and Services
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(A&M) is a global consulting firm with over 10,000 entrepreneurial, action‑oriented professionals in more than 40 countries. We solve problems on a hands‑on basis and help clients reach their full potential. Our culture celebrates independent thinkers and doers who positively impact clients and shape the industry. A&M’s core values – Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity – create a collaborative environment that our people love.
Description The Director, Business Development Operations leads and institutionalizes the Business Development function for A&M’s Corporate Performance Improvement Practice (CPI). Partnering with practice and firm leadership, the role drives sustainable revenue growth through clear strategy, disciplined execution, and scalable processes. The director is the central coordinator for pursuits, key accounts, and client engagement, implementing and continuously improving BD tools, metrics, and governance. Success is measured by above‑market YoY growth, improved win rates, and consistent adoption of firm‑aligned business development practices.
Key Outcomes
Maintain YoY CPI collections growth above the standard rate.
Publish, maintain, and improve BD processes over time.
Clearly define BD structure and accountability.
Coordinate major pursuits across CPI and A&M.
Implement BD tools (e.g., Salesforce, AI) to support processes.
Develop Business Development Strategy
Partner with CPI leadership to shape strategy and align with practice goals.
Develop target account criteria and maintain a target account list.
Identify innovative ways to leverage the firm’s network for new opportunities and account expansion.
Client Engagement Approach
Serve as the central coordinator of the BD process; direct opportunities to the right parties.
Partner with pursuit teams to ensure brand consistency for high‑profile opportunities.
Support client‑facing teams with strategic insights and best practices to improve win rates.
Act as a central resource on negotiation and pricing strategy.
Key Account Facilitation
Own, manage, and expand the key account list against defined criteria and CPI goals.
Manage and expand the account program, including facilitation of account review with Account Leaders and ensuring accurate Salesforce data.
Coordinate P&L and reporting for key accounts.
Measure & Improve BD Process
Analyze BD metrics and recommend enhancements to optimize the sales life cycle.
Continuously refine BD tools, processes, and templates.
Share best practices across the practice.
Partner with Learning & Development to update training on BD capabilities.
Collaborate with People to update staff expected behaviors and outcome measurement.
General Operations
Develop new BD‑related programming across CPI and provide updates to stakeholders.
Assist in onboarding Managing Directors and Senior Directors in business development acumen.
Contribute to BD‑focused training and professional development.
Coordinate programs and communications with Big A&M.
Support coordination and management of adjacent operations special projects.
Qualifications
8–12 years of experience in business development, sales operations, or client development, ideally within professional services or consulting.
Strong understanding of client relationship management and sales pipeline management.
Demonstrated ability to partner with senior executives to drive growth strategies.
Proven experience developing and improving BD and go‑to‑market processes, tools, and metrics.
Strong analytical skills with the ability to interpret metrics and translate insights into actionable improvements.
Effective collaborator with proven ability to engage stakeholders across leadership, operations, marketing, finance, and HR.
Excellent project management, organizational, and communication skills.
Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred).
Your Journey at A&M A&M prioritizes a robust performance development process that promotes continuous learning, rewards contributions, and fosters a culture of meritocracy. With top‑notch training and on‑the‑job learning opportunities, you can acquire new skills and advance your career. We also value your well‑being by providing comprehensive benefits and resources, including healthcare plans, flexible spending and savings accounts, life/AD&D, disability coverages, a 401(k) plan with discretionary contributions, paid time off, and parental leave.
The salary range is $140,000 – $175,000 annually; dependent on education, experience, skills, and geography. A&M offers a discretionary bonus program based on individual and firm performance. The position remains open until filled, and we encourage qualified candidates to apply promptly.
Equal Opportunity Employer A&M is committed to providing and promoting equal opportunity in employment, compensation, and other terms and conditions of employment. Discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, sex, gender identity or expression, sexual orientation, marital status, military service, veteran status, disability, family medical history, genetic information, or any other protected characteristic is prohibited. For additional information, see our policy statements by region.
Seniority Level Director
Employment Type Full‑time
Job Function Business Development and Sales
Industries Business Consulting and Services
#J-18808-Ljbffr