VMC Soft Technologies, Inc
Service Delivery Manager SAP AMS (Waltham)
VMC Soft Technologies, Inc, Waltham, Massachusetts, United States, 02254
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Job Title: Service Delivery Manager
SAP AMS Location: WALTHAM, MA Client: CL-CBG 5057 JD : Competencies: Utilities - SAP FICA - 6-8+ years experience Position Summary The Service Delivery Manager (SDM) will oversee the delivery of Application Management Services (AMS) for SAP systems, ensuring high-quality support, compliance, and continuous improvement for a Retail customer. This role acts as the primary point of contact for clients, managing service performance, team coordination, and stakeholder communication. Key Responsibilities Service Governance: Ensure adherence to SLAs, KPIs, and contractual obligations for AMS delivery. Incident & Problem Management: Oversee resolution of critical incidents (P1/P2), root cause analysis, and preventive measures. Change & Release Management: Coordinate approved changes, ensuring proper documentation, testing, and deployment 41513 . Stakeholder Management: Act as the client-facing lead for escalations, status reporting, and service reviews. Team Leadership: Manage AMS support teams across SAP modules (FICO, MM, SD, etc.), ensuring resource allocation and skill development. Continuous Improvement: Identify opportunities for automation, process optimization, and cost efficiency. Compliance & Audit: Ensure adherence to SOX, security, and audit guidelines. Financial Management: Monitor budgets, forecasts, and cost optimization for AMS operations. Required Qualifications Experience: 10+ years in SAP AMS delivery, with at least 35 years in a managerial role. Expertise: Strong understanding of SAP landscapes (ECC, S/4HANA), AMS processes, and ITIL framework. Leadership: Proven ability to manage large teams and global delivery models. Communication: Excellent client-facing and stakeholder management skills. Tools: Familiarity with ITSM tools (ServiceNow, etc.) and reporting dashboards. Preferred Skills Exposure to S/4HANA migration and AMS transition projects. Knowledge of automation tools for SAP / Joule. Experience in multi-vendor governance and offshore/onshore delivery models. Project exposure with a Retail Customer would be an added advantage. Work Environment Location: Chennai or other TCS offshore delivery locations. Shift: May require rotational shifts for global support. Engagement: Long-term AMS support with occasional minor projects. Availability : Must be ready to support & represent for Critical Incidents like P1 & P2.
If you are interested, please share your resumes with me at Sureshp@vmcsofttech.com, or else reach me at 4804076916
Job Title: Service Delivery Manager
SAP AMS Location: WALTHAM, MA Client: CL-CBG 5057 JD : Competencies: Utilities - SAP FICA - 6-8+ years experience Position Summary The Service Delivery Manager (SDM) will oversee the delivery of Application Management Services (AMS) for SAP systems, ensuring high-quality support, compliance, and continuous improvement for a Retail customer. This role acts as the primary point of contact for clients, managing service performance, team coordination, and stakeholder communication. Key Responsibilities Service Governance: Ensure adherence to SLAs, KPIs, and contractual obligations for AMS delivery. Incident & Problem Management: Oversee resolution of critical incidents (P1/P2), root cause analysis, and preventive measures. Change & Release Management: Coordinate approved changes, ensuring proper documentation, testing, and deployment 41513 . Stakeholder Management: Act as the client-facing lead for escalations, status reporting, and service reviews. Team Leadership: Manage AMS support teams across SAP modules (FICO, MM, SD, etc.), ensuring resource allocation and skill development. Continuous Improvement: Identify opportunities for automation, process optimization, and cost efficiency. Compliance & Audit: Ensure adherence to SOX, security, and audit guidelines. Financial Management: Monitor budgets, forecasts, and cost optimization for AMS operations. Required Qualifications Experience: 10+ years in SAP AMS delivery, with at least 35 years in a managerial role. Expertise: Strong understanding of SAP landscapes (ECC, S/4HANA), AMS processes, and ITIL framework. Leadership: Proven ability to manage large teams and global delivery models. Communication: Excellent client-facing and stakeholder management skills. Tools: Familiarity with ITSM tools (ServiceNow, etc.) and reporting dashboards. Preferred Skills Exposure to S/4HANA migration and AMS transition projects. Knowledge of automation tools for SAP / Joule. Experience in multi-vendor governance and offshore/onshore delivery models. Project exposure with a Retail Customer would be an added advantage. Work Environment Location: Chennai or other TCS offshore delivery locations. Shift: May require rotational shifts for global support. Engagement: Long-term AMS support with occasional minor projects. Availability : Must be ready to support & represent for Critical Incidents like P1 & P2.
If you are interested, please share your resumes with me at Sureshp@vmcsofttech.com, or else reach me at 4804076916