Right Executive Search, LLC
Wealth Management Operations Manager (RIA) (Towson)
Right Executive Search, LLC, Towson, Maryland, United States, 21286
Manager of Operations & Client Support (RIA)
Towson, MD
Salary:
$75,000 to $85,000 DOE plus bonus
Please Note: -Experienced Client Service Associates are encouraged to apply
Responsibilities of the Manager, Operations & Client Support Client Onboarding and Account Opening Manage the full client onboarding process, including distribution and tracking of intake forms Open new accounts for new and existing clients, including brokerage accounts, 529 plans, and annuities Verify client information and maintain accurate internal records Ensure accounts are properly transferred and funded Set up client online access and confirm delivery of required notices Client Service and Support Coordinate ongoing service requests such as beneficiary updates, address changes, and standing instructions Track all service items to completion Monitor incoming and outgoing asset movements Troubleshoot client issues and escalate when appropriate Assist clients with portal navigation and login issues Maintain smooth communication between clients and the advisory team Support advisors with documentation as needed, typically prepared by advisors or a paraplanner Process account setups, transfers, distributions, and related paperwork accurately and on time Partner closely with advisors to ensure timely follow-ups Work with custodians, broker-dealers, and insurance carriers to resolve issues Maintain and update client data in CRM and portfolio systems Office Operations Implement and document office procedures and workflow enhancements Oversee client billing reconciliation and work directly with the broker-dealer to ensure billing accuracy Manage advisor licensing and registration processes Serve as the primary point of contact for broker-dealer audits Provide backup administrative support as needed May have limited supervisory responsibilities
Qualifications of the Manager, Operations & Client Support 3 to 5 years of RIA (or broker-dealer) operations and client service experience within a financial advisory practice Familiarity with financial technology platforms, ideally including Wealthscape, Redtail, eMoney, Wealth.com, Precise FP, and Albridge Demonstrated judgment, accuracy, and high ethical standards Ability to work independently while collaborating effectively in a small office environment. Small office environment exp a plus. Strong commitment to confidentiality Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Experience with Adobe or similar PDF editing tools Bachelors degree preferred, ideally in finance or a related field Strong problem-solving mindset with a focus on continuous improvement Personable, collaborative professional with intellectual curiosity and a mindset geared toward continuous learning, growth, and process improvement
What the Position Offers
This is an opportunity to join a warm, collaborative, and close-knit team within a growing boutique RIA that is genuinely passionate about the work they do and the clients they serve. The firm values teamwork, trust, and long-term relationships, and offers room for additional responsibility and professional growth as the practice continues to evolve. The position includes a 401(k) with employer match, profit sharing, paid holidays, vacation, medical benefits etc.
$75,000 to $85,000 DOE plus bonus
Please Note: -Experienced Client Service Associates are encouraged to apply
Responsibilities of the Manager, Operations & Client Support Client Onboarding and Account Opening Manage the full client onboarding process, including distribution and tracking of intake forms Open new accounts for new and existing clients, including brokerage accounts, 529 plans, and annuities Verify client information and maintain accurate internal records Ensure accounts are properly transferred and funded Set up client online access and confirm delivery of required notices Client Service and Support Coordinate ongoing service requests such as beneficiary updates, address changes, and standing instructions Track all service items to completion Monitor incoming and outgoing asset movements Troubleshoot client issues and escalate when appropriate Assist clients with portal navigation and login issues Maintain smooth communication between clients and the advisory team Support advisors with documentation as needed, typically prepared by advisors or a paraplanner Process account setups, transfers, distributions, and related paperwork accurately and on time Partner closely with advisors to ensure timely follow-ups Work with custodians, broker-dealers, and insurance carriers to resolve issues Maintain and update client data in CRM and portfolio systems Office Operations Implement and document office procedures and workflow enhancements Oversee client billing reconciliation and work directly with the broker-dealer to ensure billing accuracy Manage advisor licensing and registration processes Serve as the primary point of contact for broker-dealer audits Provide backup administrative support as needed May have limited supervisory responsibilities
Qualifications of the Manager, Operations & Client Support 3 to 5 years of RIA (or broker-dealer) operations and client service experience within a financial advisory practice Familiarity with financial technology platforms, ideally including Wealthscape, Redtail, eMoney, Wealth.com, Precise FP, and Albridge Demonstrated judgment, accuracy, and high ethical standards Ability to work independently while collaborating effectively in a small office environment. Small office environment exp a plus. Strong commitment to confidentiality Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Experience with Adobe or similar PDF editing tools Bachelors degree preferred, ideally in finance or a related field Strong problem-solving mindset with a focus on continuous improvement Personable, collaborative professional with intellectual curiosity and a mindset geared toward continuous learning, growth, and process improvement
What the Position Offers
This is an opportunity to join a warm, collaborative, and close-knit team within a growing boutique RIA that is genuinely passionate about the work they do and the clients they serve. The firm values teamwork, trust, and long-term relationships, and offers room for additional responsibility and professional growth as the practice continues to evolve. The position includes a 401(k) with employer match, profit sharing, paid holidays, vacation, medical benefits etc.