Kentro
Customer Service Engineer (VA ESOM VACO - 425 I Street)
Kentro, Washington, District of Columbia, us, 20022
Kentro (IT Concepts dba Kentro) is seeking an experienced
Customer Service Engineer (CSE)
to support VA-ESOM End Point Support and Operations Monitoring contract. The role provides onsite and remote supervision to IT customers across the VA. It will monitor up to 10,000 devices and support both Windows and Apple operating systems.
Location Onsite: 425 I Street NW, Washington D.C.
Shifts Monday – Friday, 7:00 a.m. – 3:30 p.m.
Salary Range $28.37 / hr – $32 / hr.
Responsibilities
Leverage expertise to support the full suite of Microsoft and Apple applications, perform standard network setup at user levels, and provide user training.
Engage in learning new technologies and provide quality customer service to prevent service disruption.
Provide deskside services by installing, configuring, maintaining, and troubleshooting VACO personal desktop computers (Windows), MAC computers (Apple), laptops, and peripherals such as printers, monitors, and scanners.
Support the latest versions of IT applications and equipment, including computers, laptops, and projectors.
Manage ServiceNOW help‑desk tickets and request queues, updating assigned tickets and requests daily to meet service level agreements.
Support imaging and warranty requests for assets located at the VACO warehouse.
Work in a sedentary and active environment; handle electronic components with care and follow safety precautions.
Perform shift work; schedules may deviate from a standard 9 a.m.–5 p.m. workday to provide responsive support.
Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
Assist with equipment returns, deployments, unboxing, inventorying, and verification.
Possess physical capability to lift equipment up to 50 pounds and bend, twist, squat, or crawl to navigate facility spaces.
Requirements
Bachelor’s degree in computer science, electronics engineering, or related technical discipline; 8 years of additional relevant experience may substitute for education.
2+ years of experience in IT technical support, help desk, or system administration.
Must be able to meet the physical requirements of the role.
Preferred
Experience performing routine system administration tasks and logging data in system admin logs.
Knowledge of debugging protocols and processes.
Adept knowledge of IT principles and practices, proficiency with Microsoft Office applications, and basic understanding of system administration in a Windows environment.
Clearance Requirements
U.S. Citizen or Green Card holder.
Willing and able to obtain a Public Trust suitability clearance.
Meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
Health Requirements
Annual flu vaccination.
Tuberculosis testing with a negative result.
Vaccination records or titer testing for MMR, Hepatitis B, and/or Varicella.
Benefits
Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k with employer match, and discount perks.
Education reimbursement for certifications, degrees, or professional development.
Employee wellness and community engagement activities including virtual and in‑person events.
Equal Opportunity Employment & VEVRAA Kentro is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other status protected by applicable law. Kentro is committed to compliance with VEVRAA and other federal, state, and local equal‑employment‑opportunity laws.
How To Apply Apply for this job by clicking the Apply this Job button at the bottom of the job description or the Application button at the top. Upload your resume and complete all application steps. If you need an alternative application method, email careers@kentro.us and request assistance.
Accommodations Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. To discuss accommodations, email careers@kentro.us.
#J-18808-Ljbffr
Customer Service Engineer (CSE)
to support VA-ESOM End Point Support and Operations Monitoring contract. The role provides onsite and remote supervision to IT customers across the VA. It will monitor up to 10,000 devices and support both Windows and Apple operating systems.
Location Onsite: 425 I Street NW, Washington D.C.
Shifts Monday – Friday, 7:00 a.m. – 3:30 p.m.
Salary Range $28.37 / hr – $32 / hr.
Responsibilities
Leverage expertise to support the full suite of Microsoft and Apple applications, perform standard network setup at user levels, and provide user training.
Engage in learning new technologies and provide quality customer service to prevent service disruption.
Provide deskside services by installing, configuring, maintaining, and troubleshooting VACO personal desktop computers (Windows), MAC computers (Apple), laptops, and peripherals such as printers, monitors, and scanners.
Support the latest versions of IT applications and equipment, including computers, laptops, and projectors.
Manage ServiceNOW help‑desk tickets and request queues, updating assigned tickets and requests daily to meet service level agreements.
Support imaging and warranty requests for assets located at the VACO warehouse.
Work in a sedentary and active environment; handle electronic components with care and follow safety precautions.
Perform shift work; schedules may deviate from a standard 9 a.m.–5 p.m. workday to provide responsive support.
Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
Assist with equipment returns, deployments, unboxing, inventorying, and verification.
Possess physical capability to lift equipment up to 50 pounds and bend, twist, squat, or crawl to navigate facility spaces.
Requirements
Bachelor’s degree in computer science, electronics engineering, or related technical discipline; 8 years of additional relevant experience may substitute for education.
2+ years of experience in IT technical support, help desk, or system administration.
Must be able to meet the physical requirements of the role.
Preferred
Experience performing routine system administration tasks and logging data in system admin logs.
Knowledge of debugging protocols and processes.
Adept knowledge of IT principles and practices, proficiency with Microsoft Office applications, and basic understanding of system administration in a Windows environment.
Clearance Requirements
U.S. Citizen or Green Card holder.
Willing and able to obtain a Public Trust suitability clearance.
Meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
Health Requirements
Annual flu vaccination.
Tuberculosis testing with a negative result.
Vaccination records or titer testing for MMR, Hepatitis B, and/or Varicella.
Benefits
Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k with employer match, and discount perks.
Education reimbursement for certifications, degrees, or professional development.
Employee wellness and community engagement activities including virtual and in‑person events.
Equal Opportunity Employment & VEVRAA Kentro is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other status protected by applicable law. Kentro is committed to compliance with VEVRAA and other federal, state, and local equal‑employment‑opportunity laws.
How To Apply Apply for this job by clicking the Apply this Job button at the bottom of the job description or the Application button at the top. Upload your resume and complete all application steps. If you need an alternative application method, email careers@kentro.us and request assistance.
Accommodations Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. To discuss accommodations, email careers@kentro.us.
#J-18808-Ljbffr