Fivetran
Employer Industry: Data Integration Services
Why consider this job opportunity:
Salary up to $185,000 USD
100% employer-paid medical insurance
Generous paid time-off policy (PTO), including parental leave and volunteer days off
RSU stock grants and professional development opportunities
Access to innovative mental health support services
Opportunity to work in a dynamic, collaborative environment with a focus on diversity and inclusion
What to Expect (Job Responsibilities)
Serve as the primary support liaison for Premium customers, building strong, long-term relationships
Deliver a high-touch, white-glove experience, ensuring SLA adherence and rapid follow-ups
Lead customer operational and health reviews using data to guide discussions on performance
Advocate for customer interests within Support, Product, Engineering, and Customer Success
Manage deliverables and communication during upgrades, migrations, or environment changes
What is Required (Qualifications)
7+ years in Support Account Management, Technical Account Management, or a similar senior-level role
Strong technical expertise in SaaS, cloud platforms (AWS, GCP, Azure), or data integration
Exceptional communication and presentation skills, including executive-level communication
High emotional intelligence (EQ) and strong relationship-building capability
Proven ability to navigate complex customer environments and manage high-severity issues
How to Stand Out (Preferred Qualifications)
Experience with Zendesk, SupportLogic, or Jira
Experience presenting in QBRs or executive customer forums
Familiarity with data integration workflows or enterprise data systems
A collaborative, proactive mindset
#DataIntegration #CustomerSupport #RemoteWork #CareerOpportunity #DiversityAndInclusion
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $185,000 USD
100% employer-paid medical insurance
Generous paid time-off policy (PTO), including parental leave and volunteer days off
RSU stock grants and professional development opportunities
Access to innovative mental health support services
Opportunity to work in a dynamic, collaborative environment with a focus on diversity and inclusion
What to Expect (Job Responsibilities)
Serve as the primary support liaison for Premium customers, building strong, long-term relationships
Deliver a high-touch, white-glove experience, ensuring SLA adherence and rapid follow-ups
Lead customer operational and health reviews using data to guide discussions on performance
Advocate for customer interests within Support, Product, Engineering, and Customer Success
Manage deliverables and communication during upgrades, migrations, or environment changes
What is Required (Qualifications)
7+ years in Support Account Management, Technical Account Management, or a similar senior-level role
Strong technical expertise in SaaS, cloud platforms (AWS, GCP, Azure), or data integration
Exceptional communication and presentation skills, including executive-level communication
High emotional intelligence (EQ) and strong relationship-building capability
Proven ability to navigate complex customer environments and manage high-severity issues
How to Stand Out (Preferred Qualifications)
Experience with Zendesk, SupportLogic, or Jira
Experience presenting in QBRs or executive customer forums
Familiarity with data integration workflows or enterprise data systems
A collaborative, proactive mindset
#DataIntegration #CustomerSupport #RemoteWork #CareerOpportunity #DiversityAndInclusion
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr