LucidWorks
Search Engineer, Technical Support (Government Sector)
LucidWorks, Seattle, Washington, us, 98127
Employer Industry: Digital Transformation and Technology Solutions
Why Consider this Job Opportunity: - Salary up to $121,500 per year - Discretionary variable bonus included in the total compensation package - Top-notch medical, dental, and vision coverage - Generous Paid Time Off (PTO) policy and various leave policies - Opportunity to work remotely within Mountain or Pacific time zones - Inclusive work environment that values diversity and employee contributions
What to Expect (Job Responsibilities): - Assist clients in configuring Lucidworks Fusion and address their technical queries - Troubleshoot complex search issues related to Lucene/Solr - Document solutions in knowledge base articles for customer reference - Identify opportunities for additional customer value through follow-on products and services - Collaborate with internal teams to diagnose and resolve critical issues
What is Required (Qualifications): - US Citizenship required due to government contracts - Minimum of 2 years of hands-on experience with Search technologies such as Apache Lucene/Solr - At least 3 years of professional experience in a customer-facing level 2-3 tech support role - Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.) - Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes
How to Stand Out (Preferred Qualifications): - BS or higher in Engineering or Computer Science - Experience with technical support CRM systems (Salesforce, Zendesk, etc.) - Exposure to related open-source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies - Knowledge of data science and machine learning concepts - Experience working in a startup or similarly fast-paced, high-growth environment
#DigitalTransformation #TechSupport #RemoteWork #CareerOpportunity #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why Consider this Job Opportunity: - Salary up to $121,500 per year - Discretionary variable bonus included in the total compensation package - Top-notch medical, dental, and vision coverage - Generous Paid Time Off (PTO) policy and various leave policies - Opportunity to work remotely within Mountain or Pacific time zones - Inclusive work environment that values diversity and employee contributions
What to Expect (Job Responsibilities): - Assist clients in configuring Lucidworks Fusion and address their technical queries - Troubleshoot complex search issues related to Lucene/Solr - Document solutions in knowledge base articles for customer reference - Identify opportunities for additional customer value through follow-on products and services - Collaborate with internal teams to diagnose and resolve critical issues
What is Required (Qualifications): - US Citizenship required due to government contracts - Minimum of 2 years of hands-on experience with Search technologies such as Apache Lucene/Solr - At least 3 years of professional experience in a customer-facing level 2-3 tech support role - Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.) - Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes
How to Stand Out (Preferred Qualifications): - BS or higher in Engineering or Computer Science - Experience with technical support CRM systems (Salesforce, Zendesk, etc.) - Exposure to related open-source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies - Knowledge of data science and machine learning concepts - Experience working in a startup or similarly fast-paced, high-growth environment
#DigitalTransformation #TechSupport #RemoteWork #CareerOpportunity #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr