Hopper
Technical Account Manager - Commerce / Partner Success (100% Remote - USA)
Hopper, Seattle, Washington, us, 98127
Employer Industry: Travel Technology Solutions
Why consider this job opportunity
Competitive salary with uncapped quarterly paid performance bonuses
Unlimited PTO for a healthy work-life balance
Access to co-working space on demand and a work-from-home stipend
Generous parental leave policy exceeding industry standards
100% employer-paid Medical, Dental, and Vision coverage for employees
Entrepreneurial culture that encourages innovation and risk‑taking
What to Expect (Job Responsibilities)
Serve as the primary technical point of contact for multiple B2B partners, ensuring their needs are met effectively
Translate partner inquiries into structured, actionable requests while providing clear updates and timelines
Assess and validate reported issues before escalating to engineering, including detailed context and severity assessment
Improve intake workflows and triage mechanisms to enhance consistency across partner interactions
Collaborate with cross‑functional teams to refine escalation paths and service expectations
What is Required (Qualifications)
Experience in roles such as Technical Account Manager, Solutions Engineer, or Technical Support Engineer
Strong judgment in evaluating issue severity, partner impact, and operational urgency
Ability to manage multiple partner requests simultaneously with strong prioritization and organizational skills
Technical fluency with experience in interpreting logs, analyzing data, and using monitoring tools
Excellent communication skills to build trust with partners and internal teams
How to Stand Out (Preferred Qualifications)
Intermediate or advanced SQL skills and experience with data analysis or BI tools
Familiarity with API debugging, distributed systems, or SaaS platform operations
Experience optimizing ticketing and triage systems such as Zendesk or Jira Service Desk
Background in improving cross‑functional workflows or partner‑facing operations
Experience with large datasets, particularly with BigQuery
#TravelTech #TechnicalAccountManager #B2B #CareerOpportunity #PerformanceBonus #RemoteWork
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr
Why consider this job opportunity
Competitive salary with uncapped quarterly paid performance bonuses
Unlimited PTO for a healthy work-life balance
Access to co-working space on demand and a work-from-home stipend
Generous parental leave policy exceeding industry standards
100% employer-paid Medical, Dental, and Vision coverage for employees
Entrepreneurial culture that encourages innovation and risk‑taking
What to Expect (Job Responsibilities)
Serve as the primary technical point of contact for multiple B2B partners, ensuring their needs are met effectively
Translate partner inquiries into structured, actionable requests while providing clear updates and timelines
Assess and validate reported issues before escalating to engineering, including detailed context and severity assessment
Improve intake workflows and triage mechanisms to enhance consistency across partner interactions
Collaborate with cross‑functional teams to refine escalation paths and service expectations
What is Required (Qualifications)
Experience in roles such as Technical Account Manager, Solutions Engineer, or Technical Support Engineer
Strong judgment in evaluating issue severity, partner impact, and operational urgency
Ability to manage multiple partner requests simultaneously with strong prioritization and organizational skills
Technical fluency with experience in interpreting logs, analyzing data, and using monitoring tools
Excellent communication skills to build trust with partners and internal teams
How to Stand Out (Preferred Qualifications)
Intermediate or advanced SQL skills and experience with data analysis or BI tools
Familiarity with API debugging, distributed systems, or SaaS platform operations
Experience optimizing ticketing and triage systems such as Zendesk or Jira Service Desk
Background in improving cross‑functional workflows or partner‑facing operations
Experience with large datasets, particularly with BigQuery
#TravelTech #TechnicalAccountManager #B2B #CareerOpportunity #PerformanceBonus #RemoteWork
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr