U.S. Bank
Client Connectivity Solutions Consultant
U.S. Bank, Minneapolis, Minnesota, United States, 55400
Client Connectivity Solutions Consultant
Join the
Client Connectivity Solutions Consultant
role at
U.S. Bank . 5 days ago – be among the first 25 applicants.
Job Description Responsible for coordinating and driving activities to ensure an optimal experience from defining the customer’s end‑to‑end journey to managing technical inquiries during their integration with U.S. Bank APIs. Collaborate across business and technical teams to contribute to the success of our API operations services. Define the workflows undertaken during execution, create training materials, and drive system enhancements to improve operating efficiency. Assist in setting up customer access to our API products, notify of events that may affect their API services, and provide technical assistance in our customer‑facing environments. Track and monitor customer requests through completion while providing excellent service and support.
Basic Qualifications
Bachelor’s degree, or equivalent work experience
Four or more years of related experience
Preferred Skills / Experience
Proficient understanding of ITSM and AGILE methodologies
Customer‑facing support or experience working with APIs from a technical standpoint, such as support, testing, or development with experience using REACT.js, Python, Node.js, or C#
Experience working with logs and analyzing HTTP status codes via logging tools such as Kibana or Splunk
Experience defining product backlog (epics and stories) for system enhancements and defects
Experience with process improvement implementation and/or training (such as Lean Six Sigma)
Experience in technical writing and/or communications focused on defining workflows, procedures, and training materials for technical and non‑technical audiences
Experience documenting and utilizing ticketing systems such as JIRA, Zendesk, or Service‑Now and hosting workshops and training sessions for both technical and non‑technical audiences
High attention to detail, information design and visual presentation, and strong organizational skills
Strong influencing and partnership/collaboration skills to drive cross‑functional teams
Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision
Ability to quickly learn new skills and processes while also being adaptable to changing requirements
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Effective verbal and written communication skills
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short‑term and long‑term disability
Pregnancy disability and parental leave
401(k) and employer‑funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. Pay Range: $105,400.00 - $124,000.00
Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr
Client Connectivity Solutions Consultant
role at
U.S. Bank . 5 days ago – be among the first 25 applicants.
Job Description Responsible for coordinating and driving activities to ensure an optimal experience from defining the customer’s end‑to‑end journey to managing technical inquiries during their integration with U.S. Bank APIs. Collaborate across business and technical teams to contribute to the success of our API operations services. Define the workflows undertaken during execution, create training materials, and drive system enhancements to improve operating efficiency. Assist in setting up customer access to our API products, notify of events that may affect their API services, and provide technical assistance in our customer‑facing environments. Track and monitor customer requests through completion while providing excellent service and support.
Basic Qualifications
Bachelor’s degree, or equivalent work experience
Four or more years of related experience
Preferred Skills / Experience
Proficient understanding of ITSM and AGILE methodologies
Customer‑facing support or experience working with APIs from a technical standpoint, such as support, testing, or development with experience using REACT.js, Python, Node.js, or C#
Experience working with logs and analyzing HTTP status codes via logging tools such as Kibana or Splunk
Experience defining product backlog (epics and stories) for system enhancements and defects
Experience with process improvement implementation and/or training (such as Lean Six Sigma)
Experience in technical writing and/or communications focused on defining workflows, procedures, and training materials for technical and non‑technical audiences
Experience documenting and utilizing ticketing systems such as JIRA, Zendesk, or Service‑Now and hosting workshops and training sessions for both technical and non‑technical audiences
High attention to detail, information design and visual presentation, and strong organizational skills
Strong influencing and partnership/collaboration skills to drive cross‑functional teams
Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision
Ability to quickly learn new skills and processes while also being adaptable to changing requirements
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Effective verbal and written communication skills
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short‑term and long‑term disability
Pregnancy disability and parental leave
401(k) and employer‑funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. Pay Range: $105,400.00 - $124,000.00
Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr