Jobs via Dice
We are looking for a
Senior AWS Engineer
to design, develop, and maintain advanced contact center solutions in a
long‑term contract
role. The position is based in
Hartford, CT
or
Minneapolis, MN
(onsite). The successful candidate will collaborate with cross‑functional teams across different geographies to deliver scalable, secure, and innovative solutions leveraging Amazon Connect and related AWS services.
Primary Responsibilities
Design, develop, and maintain contact center solutions using Amazon Connect, AWS Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, and CloudFormation.
Build and optimize call flows, routing logic, and IVR systems, including IVR‑to‑bot migration strategies.
Implement prompt engineering techniques for conversational AI and integrate NLP/ML frameworks into telephony workflows.
Develop and maintain applications using JavaScript, React JS, and Node JS.
Ensure seamless API integration with RESTful services and middleware components.
Configure and manage VoIP, SIP, SIP Clusters, and Session Border Controllers (SBCs).
Utilize GitHub and GitHub Actions for version control and CI/CD automation.
Collaborate with cross‑functional teams to ensure high‑quality deliverables and adherence to security and compliance standards.
Monitor system performance and troubleshoot issues using CloudWatch, Cloud Logging, and related tools.
Required Qualifications
Hands‑on experience with Amazon Connect and AWS services (Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, CloudFormation).
Proficiency in JavaScript, React JS, and Node JS.
Strong understanding of VoIP, SIP, SIP Clusters, and SBCs.
Experience designing and building call flows and routing in contact center systems.
Expertise in prompt engineering, NLP, and ML frameworks.
Strong API integration skills (RESTful services, middleware).
Excellent teamwork and communication skills.
To apply, send your updated resume and expected hourly rate to
vinod dot pv at sensiple dot com .
Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.
#J-18808-Ljbffr
Senior AWS Engineer
to design, develop, and maintain advanced contact center solutions in a
long‑term contract
role. The position is based in
Hartford, CT
or
Minneapolis, MN
(onsite). The successful candidate will collaborate with cross‑functional teams across different geographies to deliver scalable, secure, and innovative solutions leveraging Amazon Connect and related AWS services.
Primary Responsibilities
Design, develop, and maintain contact center solutions using Amazon Connect, AWS Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, and CloudFormation.
Build and optimize call flows, routing logic, and IVR systems, including IVR‑to‑bot migration strategies.
Implement prompt engineering techniques for conversational AI and integrate NLP/ML frameworks into telephony workflows.
Develop and maintain applications using JavaScript, React JS, and Node JS.
Ensure seamless API integration with RESTful services and middleware components.
Configure and manage VoIP, SIP, SIP Clusters, and Session Border Controllers (SBCs).
Utilize GitHub and GitHub Actions for version control and CI/CD automation.
Collaborate with cross‑functional teams to ensure high‑quality deliverables and adherence to security and compliance standards.
Monitor system performance and troubleshoot issues using CloudWatch, Cloud Logging, and related tools.
Required Qualifications
Hands‑on experience with Amazon Connect and AWS services (Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, CloudFormation).
Proficiency in JavaScript, React JS, and Node JS.
Strong understanding of VoIP, SIP, SIP Clusters, and SBCs.
Experience designing and building call flows and routing in contact center systems.
Expertise in prompt engineering, NLP, and ML frameworks.
Strong API integration skills (RESTful services, middleware).
Excellent teamwork and communication skills.
To apply, send your updated resume and expected hourly rate to
vinod dot pv at sensiple dot com .
Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.
#J-18808-Ljbffr