Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.
With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.
By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.
We are looking for a Senior AWS Engineer with Amazon Connect opportunity with one of our clients.
Job Description:
Position Title: Senior AWS Engineer with Amazon Connect
Location: Hartford, CT OR Minneapolis, MN
Position: Onsite
Long term contract
Responsibilities:
- Hands-on experience with Amazon Connect and AWS services (Lambda, Event Bridge, Notification Services, CloudWatch, Cloud Logging, CloudFormation)
- Proficiency in JavaScript, ReactJS, and Node.js
- Strong understanding of VoIP, SIP, SIP Clusters, and SBCs
- Experience designing and building call flows and routing in contact center systems
- Expertise in prompt engineering, NLP, and ML frameworks
- Strong API integration skills (RESTful services, middleware)
- Excellent teamwork and communication skills.
- Design, develop, and maintain contact center solutions using Amazon Connect, AWS Lambda, Event Bridge, Notification Services, CloudWatch, Cloud Logging, and CloudFormation
- Build and optimize call flows, routing logic, and IVR systems, including IVR-to-bot migration strategies
- Implement prompt engineering techniques for conversational AI and integrate NLP/ML frameworks into telephony workflows
- Develop and maintain applications using JavaScript, ReactJS, and Node.js
- Ensure seamless API integration with RESTful services and middleware components
- Configure and manage VoIP, SIP, SIP Clusters, and Session Border Controllers (SBCs)
- Utilize GitHub and GitHub Actions for version control and CI/CD automation
- Collaborate with cross-functional teams to ensure high-quality deliverables and adherence to security and compliance standards
- Monitor system performance and troubleshoot issues using CloudWatch, Cloud Logging, and related tools
Nice to Have
- Experience with Java
- Familiarity with IVR systems and IVR-to-bot migration
- Test automation experience
- Knowledge of GCP, Azure, and Splunk
- Experience with Salesforce or Pega
- Working knowledge of MongoDB Atlas
If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to ranjitnair at sensiple dot com
Regards
Ranjit Nair | Sensiple Inc.,
ranjitnair at sensiple dot com
555 US Highway 1 S, Ste 330 Iselin, NJ 08830
Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.