Purple Drive LLC
As a
Senior Engineer,
you will play a key role in designing, developing, and maintaining advanced contact center solutions that enhance customer experience and operational efficiency. This position requires deep technical expertise in telephony systems, cloud technologies, and AI-driven conversational design. You will collaborate with cross-functional teams across different geopgraphies to deliver scalable, secure, and innovative solutions leveraging Amazon Connect and related AWS services.
Primary Responsibilities
Design, develop, and maintain contact center solutions using
Amazon Connect ,
AWS Lambda ,
EventBridge ,
Notification Services ,
CloudWatch ,
Cloud Logging , and
CloudFormation
Build and optimize
call flows , routing logic, and IVR systems, including IVR-to-bot migration strategies
Implement
prompt engineering
techniques for conversational AI and integrate
NLP/ML frameworks
into telephony workflows
Ensure seamless
API integration
with RESTful services and middleware components
Configure and manage
VoIP ,
SIP ,
SIP Clusters , and
Session Border Controllers (SBCs)
Utilize
GitHub
and
GitHub Actions
for version control and CI/CD automation
Collaborate with cross-functional teams to ensure high-quality deliverables and adherence to security and compliance standards
Monitor system performance and troubleshoot issues using
CloudWatch ,
Cloud Logging , and related tools
Required Qualifications
Bachelor s degree
or equivalent in an IT-related field
Minimum 5 years
of software engineer experience
Hands‑on experience with
Amazon Connect
and AWS services (Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, CloudFormation)
Strong understanding of
VoIP ,
SIP ,
SIP Clusters , and
SBCs
Experience designing and building
call flows and routing
in contact center systems
Expertise in
prompt engineering ,
NLP , and
ML frameworks
Excellent teamwork and communication skills
Nice To Have
Experience with
Java
Familiarity with
IVR systems
and IVR-to-bot migration
Knowledge of
Google Cloud Platform ,
Azure , and
Splunk
Experience with
Salesforce
or
Pega
Working knowledge of
MongoDB Atlas
#J-18808-Ljbffr
Senior Engineer,
you will play a key role in designing, developing, and maintaining advanced contact center solutions that enhance customer experience and operational efficiency. This position requires deep technical expertise in telephony systems, cloud technologies, and AI-driven conversational design. You will collaborate with cross-functional teams across different geopgraphies to deliver scalable, secure, and innovative solutions leveraging Amazon Connect and related AWS services.
Primary Responsibilities
Design, develop, and maintain contact center solutions using
Amazon Connect ,
AWS Lambda ,
EventBridge ,
Notification Services ,
CloudWatch ,
Cloud Logging , and
CloudFormation
Build and optimize
call flows , routing logic, and IVR systems, including IVR-to-bot migration strategies
Implement
prompt engineering
techniques for conversational AI and integrate
NLP/ML frameworks
into telephony workflows
Ensure seamless
API integration
with RESTful services and middleware components
Configure and manage
VoIP ,
SIP ,
SIP Clusters , and
Session Border Controllers (SBCs)
Utilize
GitHub
and
GitHub Actions
for version control and CI/CD automation
Collaborate with cross-functional teams to ensure high-quality deliverables and adherence to security and compliance standards
Monitor system performance and troubleshoot issues using
CloudWatch ,
Cloud Logging , and related tools
Required Qualifications
Bachelor s degree
or equivalent in an IT-related field
Minimum 5 years
of software engineer experience
Hands‑on experience with
Amazon Connect
and AWS services (Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, CloudFormation)
Strong understanding of
VoIP ,
SIP ,
SIP Clusters , and
SBCs
Experience designing and building
call flows and routing
in contact center systems
Expertise in
prompt engineering ,
NLP , and
ML frameworks
Excellent teamwork and communication skills
Nice To Have
Experience with
Java
Familiarity with
IVR systems
and IVR-to-bot migration
Knowledge of
Google Cloud Platform ,
Azure , and
Splunk
Experience with
Salesforce
or
Pega
Working knowledge of
MongoDB Atlas
#J-18808-Ljbffr