Hardware Solutions Architect Job at RF-SMART in Jacksonville

Hardware Pre-Sales Engineer | Location: Jacksonville, FL or Denver, CO (Preferred)

We exist to transform our customers and change lives.

Who We’re Looking For

We're seeking an experienced Hardware Pre-Sales Engineer to be the technical expert driving hardware solutions for our customers. In this role, you'll bridge the gap between complex technical capabilities and real-world business needs, partnering with our sales team to deliver compelling demonstrations and solutions that transform warehouse and manufacturing operations.

What You’ll Do

• Solution Design & Demonstration (Primary Focus)
• Deliver tailored product demonstrations that showcase how RF‑SMART hardware solves specific customer pain points and drives business outcomes
• Design custom hardware solutions aligned to prospects' unique warehouse and manufacturing environments
• Configure and provision demonstration equipment, including AIDC hardware, label printers, and Telnet software (Velocity, StayLinked)
• Act as the technical voice throughout the sales cycle, translating customer requirements into actionable solutions

• Sales Partnership & Support
• Collaborate with the Hardware Sales team to develop compelling proposals and respond to RFPs with technical expertise
• Serve as a trusted technical advisor, providing guidance on product configuration, integration, and implementation feasibility
• Conduct requirements gathering, business analysis, and warehouse environment assessments
• Recommend optimal equipment configurations based on customer needs and use cases

• Implementation Support
• Provide technical assistance during implementations for direct customers and RF‑SMART Reseller/Implementation Partners
• Deliver pre‑ and post‑sales technical support to ensure customer success
• Coordinate with partners to establish clear demonstration expectations and deployment strategies

• Hardware Operations
• Manage the demo device pool for the Hardware team
• Configure and administer AIDC hardware and label printers
• Maintain deep technical knowledge of RF‑SMART products, staying current on new features and capabilities

What You Bring

Required Qualifications

• 7+ years providing technical pre‑sales support and solutions in a B2B environment
• Hands‑on experience with AIDC barcoding hardware (Honeywell, Zebra, Datalogic)
• Deep knowledge of WMS and wireless data collection solutions
• Proven ability to manage multiple complex projects simultaneously across customers and partners
• Strong communication skills with the ability to present technical concepts to both technical and non‑technical audiences
• Self‑directed work style with comfort working independently and on customer sites
• Availability for occasional interstate/international travel (less than 25%)

Bonus Points For

• Extensive warehouse and manufacturing operations experience
• Mobile Device Management (MDM) software expertise
• Wireless networking knowledge, including site surveys and installation (Cisco, Aruba)
• Experience with ERP platforms (Dynamics AX, NetSuite, Oracle Cloud, JDE)

Why You’ll Love It Here

Working at RF‑SMART means joining a culture that values growth, collaboration, and innovation. As a Hardware Solutions Architect, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.

Employer does not sponsor applicants for employment visa status (e.g. H‑1B visa status).

General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF‑SMART is an Equal Employment Opportunity (EEO) employer.