HH Global
Regional Account Director – HH Global
Chicago, IL – onsite Purpose of the Job As Regional Account Director, you will develop and nurture a key client partnership, building new and strengthening existing relationships with the client and identifying growth opportunities for the business while ensuring solutions are developed and delivered on time and against operational and financial business targets. Key Responsibilities
Creatively develop and grow strong and strategic relationships with client stakeholders to increase revenue and service-line opportunities while upholding superior service and transparency standards. Deliver operational excellence by ensuring internal processes and behaviors align to exceeding all client KPIs and SLAs with an eye for continual improvement. Deliver value to our clients by managing existing program scopes while identifying new workstreams/solutions that leverage HH Global’s full suite of solutions and capabilities. Play a leading role in achievement of client satisfaction, including oversight of all client relationships, management of internal resources and collaborating with Strategic Sourcing to manage and uplevel relationships with suppliers. Lead the Account Team ensuring compliance to company operating procedures and operational excellence and maintaining high levels of client satisfaction. Oversee the personal development and growth of team members by investing time to build relationships via one‑to‑one meetings, mentoring and training. Take ownership of and resolve issues, quality concerns or corrective actions, or delegate to key Account Team members according to their development plans. Develop effective growth strategies and create an environment to foster new opportunities with clients. Build strategic client Account Development Plan. Achieve and exceed growth targets. Manage and report on overall financial performance of the account, perform risk analysis and oversee action or risk mitigation plans. Identify risks to the account and put in place strategies to manage these risks. Contract review, oversight of any evolutions, and end‑of‑term renewal. Develop and enhance strong relationships with senior key decision makers. Own quarterly and monthly business reviews and reporting. Knowledge, Skills + Experience
7‑10+ years of client service management experience, ideally with time spent working on the client site. Propensity and experience interfacing with senior‑level decision maker relationships. Able to present account planning and strategy for retention, growth and added value. Significant experience of managing work in a fast‑paced retail environment. Experienced in taking responsibility for and driving client service plans, KPIs, budgeting, forecasting and leadership. Significant experience in developing and maintaining client relationships. Have in‑depth knowledge of Continual Improvement philosophy and transformation. Previous experience of presenting to Senior Management/Board level. Strong experience of dealing with large P&Ls and budgets. Proven track record of operational management for client services departments. Excellent interpersonal skills, able to develop positive relationships at all levels, with all types of people up to Board level. Excellent communication skills – verbal, written, presentation – with clarity of expression. Passion for quality. Can anticipate internal and/or external business issues and develop risk mitigation strategies. Extensive people management experience including performance management and team leadership. Experience of managing department financials. Company Benefits
Healthcare, dental, vision insurance Short‑term and long‑term disability coverage 401k with discretionary company match 20 days of PTO with 9 company holidays + 3 floating holidays Base salary range: $130,000 to $160,000 annually. Performance bonus targets included.
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Chicago, IL – onsite Purpose of the Job As Regional Account Director, you will develop and nurture a key client partnership, building new and strengthening existing relationships with the client and identifying growth opportunities for the business while ensuring solutions are developed and delivered on time and against operational and financial business targets. Key Responsibilities
Creatively develop and grow strong and strategic relationships with client stakeholders to increase revenue and service-line opportunities while upholding superior service and transparency standards. Deliver operational excellence by ensuring internal processes and behaviors align to exceeding all client KPIs and SLAs with an eye for continual improvement. Deliver value to our clients by managing existing program scopes while identifying new workstreams/solutions that leverage HH Global’s full suite of solutions and capabilities. Play a leading role in achievement of client satisfaction, including oversight of all client relationships, management of internal resources and collaborating with Strategic Sourcing to manage and uplevel relationships with suppliers. Lead the Account Team ensuring compliance to company operating procedures and operational excellence and maintaining high levels of client satisfaction. Oversee the personal development and growth of team members by investing time to build relationships via one‑to‑one meetings, mentoring and training. Take ownership of and resolve issues, quality concerns or corrective actions, or delegate to key Account Team members according to their development plans. Develop effective growth strategies and create an environment to foster new opportunities with clients. Build strategic client Account Development Plan. Achieve and exceed growth targets. Manage and report on overall financial performance of the account, perform risk analysis and oversee action or risk mitigation plans. Identify risks to the account and put in place strategies to manage these risks. Contract review, oversight of any evolutions, and end‑of‑term renewal. Develop and enhance strong relationships with senior key decision makers. Own quarterly and monthly business reviews and reporting. Knowledge, Skills + Experience
7‑10+ years of client service management experience, ideally with time spent working on the client site. Propensity and experience interfacing with senior‑level decision maker relationships. Able to present account planning and strategy for retention, growth and added value. Significant experience of managing work in a fast‑paced retail environment. Experienced in taking responsibility for and driving client service plans, KPIs, budgeting, forecasting and leadership. Significant experience in developing and maintaining client relationships. Have in‑depth knowledge of Continual Improvement philosophy and transformation. Previous experience of presenting to Senior Management/Board level. Strong experience of dealing with large P&Ls and budgets. Proven track record of operational management for client services departments. Excellent interpersonal skills, able to develop positive relationships at all levels, with all types of people up to Board level. Excellent communication skills – verbal, written, presentation – with clarity of expression. Passion for quality. Can anticipate internal and/or external business issues and develop risk mitigation strategies. Extensive people management experience including performance management and team leadership. Experience of managing department financials. Company Benefits
Healthcare, dental, vision insurance Short‑term and long‑term disability coverage 401k with discretionary company match 20 days of PTO with 9 company holidays + 3 floating holidays Base salary range: $130,000 to $160,000 annually. Performance bonus targets included.
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