3V EXPANSSION
3V Expansions is a marketing firm committed to redefining client engagement. Join our Temecula office as a Client Experience Associate focused on Frontier. The Client Experience Associate will master the core offerings of fiber and wireless technology, playing a pivotal role in delivering a superior and trustworthy experience to every household.
As a Client Experience Associate, you bring the future home—today. For 3V Expansions, the Client Experience Associate designs seamless digital lifestyles: Fiber internet that handles 4K streaming and Zoom calls simultaneously, wireless networks that keep up with pool parties, and cellular devices that perform flawlessly from Old Town to the hills.
Key Responsibilities of the Client Experience Associate
Provide frontline support for inquiries about high‑speed fiber internet, bandwidth needs, and wireless device integration.
Assist households in selecting connectivity hardware by matching ultra-fast speeds with their streaming, gaming, and remote work requirements.
Troubleshoot account setup concerns by guiding customers through router configuration, Wi‑Fi optimization, and mobile device activation.
Recommend tailored solutions by aligning usage patterns with diverse fiber speed tiers and value‑driven wireless promotions.
Process new service enrollments, upgrades, and account modifications with precision, ensuring data accuracy and compliance with service standards.
Conduct account reviews and apply eligible promotions to provide customers with a transparent understanding of their digital service value.
Key Responsibilities of the Client Experience Associate
Provide frontline support for inquiries about high‑speed fiber internet, bandwidth needs, and wireless device integration.
Assist households in selecting connectivity hardware by matching ultra-fast speeds with their streaming, gaming, and remote work requirements.
Troubleshoot account setup concerns by guiding customers through router configuration, Wi‑Fi optimization, and mobile device activation.
Recommend tailored solutions by aligning usage patterns with diverse fiber speed tiers and value‑driven wireless promotions.
Process new service enrollments, upgrades, and account modifications with precision, ensuring data accuracy and compliance with service standards.
Conduct account reviews and apply eligible promotions to provide customers with a transparent understanding of their digital service value.