3V EXPANSSION
We are 3V Expansions: a marketing partner transforming connectivity promises into reality. Our Temecula office is seeking a Customer Success Specialist to drive long-term account prosperity. The Customer Success Specialist navigates families through the shift to Frontier's ultra-fast, fiber, and cutting-edge cellular services, building a foundation for continuous engagement.
As a Customer Success Specialist, your expertise builds trust that lasts. The Customer Success Specialist consults with clients to understand their streaming habits, work-from-home needs, and mobile routines then engineers a tailored mix of fiber, wireless, and cellular solutions that delivers reliability and speed from day one.
Core Functions of the Customer Success Specialist
Provide support for residential inquiries about fiber internet speeds, wireless device compatibility, and home network security.
Educate households on symmetrical upload/download benefits, showing how fiber supports 4K streaming, gaming, and remote work.
Assess connectivity habits to recommend tailored service adjustments that improve bandwidth efficiency and account longevity.
Process renewals, plan migrations, and hardware upgrades with precision, ensuring data accuracy and compliance with service standards.
Troubleshoot post‑installation hurdles by guiding customers through router optimization, Wi‑Fi setup, and device activation for seamless performance.
Achieve professional development milestones by mastering retention strategies, progressing from account support to territory sales metrics.
Core Functions of the Customer Success Specialist
Provide support for residential inquiries about fiber internet speeds, wireless device compatibility, and home network security.
Educate households on symmetrical upload/download benefits, showing how fiber supports 4K streaming, gaming, and remote work.
Assess connectivity habits to recommend tailored service adjustments that improve bandwidth efficiency and account longevity.
Process renewals, plan migrations, and hardware upgrades with precision, ensuring data accuracy and compliance with service standards.
Troubleshoot post‑installation hurdles by guiding customers through router optimization, Wi‑Fi setup, and device activation for seamless performance.
Achieve professional development milestones by mastering retention strategies, progressing from account support to territory sales metrics.