Bentley University
Visitor Center Supervisor – Bentley University
Join to apply for the Visitor Center Supervisor role at Bentley University.
Overview The individual in this role actively manages Visitor Center resources and activities to ensure departmental goals and customer service expectations are met with prospective students, families, school counselors and other guests. The VC supervisor works with all students and staff involved in the visit experience, including daily management of student staff and coordination with the admissions counselors assigned to daily information sessions. The role fully manages the group visit process, including scheduling and communication with external groups, assigning appropriate student and staff support, coordination of food, facilities, or transportation needs, and performing post‑visit follow‑up.
Essential Duties
Monitor visitor demand and availability to manage access and maximize opportunities for visits.
Manage student office assistants and serve as daily point of contact for all other student employees including Ambassadors and Fellows.
Participate in the hiring, ongoing training and evaluation of all student workers who contribute to the visit experience.
Evaluate, maintain, and update the Visitor Center training resources.
Identify and implement ongoing improvements to enhance a visitor’s experience.
Coordinate all group visits to the university, including scheduling, communicating itineraries and serving as on‑campus point person.
Monitor and evaluate competitor activity of both online and campus visit experiences to bring new ideas that improve the visitor experience.
Participate in recruitment and yield events including open houses, school counselor visit days and accepted student events.
Other Duties
Serve as a backup to Associate Director for troubleshooting scheduling needs.
Compile and send Daily Visit Report to UGA team.
Provide assistance to Officer of the Day for both phone calls and visitors.
Contribute to setting the visit offerings throughout the year by compiling and submitting related reports.
Assist with any professional activities needed in the office as determined by the demands of the admission cycle.
Supervise, lead and instruct student workers in various clerical and project functions.
Assist operations staff with application material processing during busy periods.
Minimum Qualifications
High school diploma required; associates/bachelor’s preferred.
Minimum of 2 years of professional experience, preferably in customer service, project management, or visitor services roles.
Exemplary customer service skills, attention to detail and open and welcoming interpersonal skills.
Ability to handle multiple tasks in a fast‑paced environment.
Belief in the value of higher education and ability to articulate those benefits to support admissions goals.
Work Environment
Fast‑paced office environment with scheduled and unscheduled demands in an open office space.
Full‑time, in‑person attendance required; candidates must commute daily and work on campus.
Occasional work during evenings, weekends or other holiday periods.
Physical skills: alertness in dealing with technical issues, accuracy in handling large volumes of emails, phone calls and written communication.
Pay Transparency At Bentley we offer a “total rewards” package designed to attract, motivate, retain, and reward our employees. This includes competitive compensation, robust benefits, career development and opportunities, generous paid time off, workplace flexibility and a positive, engaging employee experience.
Salary Grade Range $25.82 - $41.55 per hour
Contact Information For questions about the salary range or other information, contact GA_HR_Employment@bentley.edu. Applicant screening includes reference checks.
Diversity Statement Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community. Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.
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Overview The individual in this role actively manages Visitor Center resources and activities to ensure departmental goals and customer service expectations are met with prospective students, families, school counselors and other guests. The VC supervisor works with all students and staff involved in the visit experience, including daily management of student staff and coordination with the admissions counselors assigned to daily information sessions. The role fully manages the group visit process, including scheduling and communication with external groups, assigning appropriate student and staff support, coordination of food, facilities, or transportation needs, and performing post‑visit follow‑up.
Essential Duties
Monitor visitor demand and availability to manage access and maximize opportunities for visits.
Manage student office assistants and serve as daily point of contact for all other student employees including Ambassadors and Fellows.
Participate in the hiring, ongoing training and evaluation of all student workers who contribute to the visit experience.
Evaluate, maintain, and update the Visitor Center training resources.
Identify and implement ongoing improvements to enhance a visitor’s experience.
Coordinate all group visits to the university, including scheduling, communicating itineraries and serving as on‑campus point person.
Monitor and evaluate competitor activity of both online and campus visit experiences to bring new ideas that improve the visitor experience.
Participate in recruitment and yield events including open houses, school counselor visit days and accepted student events.
Other Duties
Serve as a backup to Associate Director for troubleshooting scheduling needs.
Compile and send Daily Visit Report to UGA team.
Provide assistance to Officer of the Day for both phone calls and visitors.
Contribute to setting the visit offerings throughout the year by compiling and submitting related reports.
Assist with any professional activities needed in the office as determined by the demands of the admission cycle.
Supervise, lead and instruct student workers in various clerical and project functions.
Assist operations staff with application material processing during busy periods.
Minimum Qualifications
High school diploma required; associates/bachelor’s preferred.
Minimum of 2 years of professional experience, preferably in customer service, project management, or visitor services roles.
Exemplary customer service skills, attention to detail and open and welcoming interpersonal skills.
Ability to handle multiple tasks in a fast‑paced environment.
Belief in the value of higher education and ability to articulate those benefits to support admissions goals.
Work Environment
Fast‑paced office environment with scheduled and unscheduled demands in an open office space.
Full‑time, in‑person attendance required; candidates must commute daily and work on campus.
Occasional work during evenings, weekends or other holiday periods.
Physical skills: alertness in dealing with technical issues, accuracy in handling large volumes of emails, phone calls and written communication.
Pay Transparency At Bentley we offer a “total rewards” package designed to attract, motivate, retain, and reward our employees. This includes competitive compensation, robust benefits, career development and opportunities, generous paid time off, workplace flexibility and a positive, engaging employee experience.
Salary Grade Range $25.82 - $41.55 per hour
Contact Information For questions about the salary range or other information, contact GA_HR_Employment@bentley.edu. Applicant screening includes reference checks.
Diversity Statement Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community. Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.
#J-18808-Ljbffr