Assistant Director, Digital Production Management

JOB SUMMARY The Assistant Director of Digital Production Management is responsible for proactively managing resources, forecasting needs, and delivering division-wide reporting to drive a critical portfolio of UDX Marketing and guest experience projects. Acting as the primary point of contact for Agile production teams, this role ensures effective stakeholder engagement, prioritization, estimation and strategic alignment across Business, Marketing, and Technology. By implementing program management best practices, leveraging both agile and waterfall methodologies, and managing scope, schedule, risk, and dependencies, the Assistant Director provides clear visibility into project status and resource allocation. Leading a team of production managers and project managers, the Assistant Director promotes operational excellence, continuous improvement, and alignment to organizational goals.

MAJOR RESPONSIBILITIES PORTFOLIO MANAGEMENT

Act as point of contact for stakeholders for Agile Production teams. Responsible for high level stakeholder reporting for execution teams.

Direct a critical portfolio of projects & programs in support of UDX Marketing and our guest experience. Responsible for ensuring playbooks and templates are meeting the needs of the owned channels from an execution perspective.

Identify opportunities for and direct execution of process improvements and best practices across commercial operations to support delivery excellence.

Maintain strong relationships with key stakeholders to achieve robust and sustainable governance model.

Responsible for accurate and timely estimation and integration into D&T value stream and M&S workflows.

PROGRAM MANAGEMENT

Provide overall leadership to commercial operations structure, approach, and reporting. Work broadly with both Business, Marketing and Technology to ensure that best practice management structure and processes are implemented and managed to drive scope management and on-time/on-budget development and deployment.

Drive successful scope and schedule management to hit key milestones and timelines across specific projects/programs.

Support and lead agile and waterfall methodologies where appropriate based on project/program scope.

Oversee risk management, dependency management and mitigation tracking, inclusive of issue identification, risk assessment and mitigation development and recommendations.

Work across digital & technology team to develop, track, analyze and publish project and financial reports, scorecards, and program/project status and performance reports. Create transparency, measurability, and accountability to effectively manage deliveries and hit milestones.

LEADERSHIP

Achieve operational excellence and superior results by building & leading a high performing team of project managers, program managers, business analysts and scrum masters to achieve operational excellence to achieve and exceed goals and objectives; team will consist of full-time exempt headcount and contractors.

Lead and mentor direct reports/team members in day-to-day management and administration of UDX transformation work.

Provide clear decision-making priority management.

Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

Performs other duties as assigned.

EDUCATION

Undergraduate degree (required) in marketing, technology, analytics or related fields.

MBA or equivalent masters degree (preferred).

EXPERIENCE

9+ years in PMO, progressive transformation and digital/marketing enablement

Preferred: Project management certification (PMI or similar) and/or certification in use of specific methodologies such as Lean Six Sigma, Agile, etc.

Preferred: PMI Certification;

or an equivalent combination of education and experience

ADDITIONAL INFORMATION

Expert knowledge of large-scale transformation initiatives

Experience in project team leadership and large-scale program planning and implementation

Expert at stakeholder and partner management

Experience in executive communication, relationship building and decision making

Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply

Proven ability to maintain a high-level of client service

Strong Financial Acumen

Experience with journey-based, audience-first marketing, e-commerce platforms, operational and analytics data platforms, personalization and content marketing

Excellent communication and interpersonal skills including presentation, influencing and negotiation skills with the ability to work in fast-paced environment with multiple deliverables and ad hoc requests

Demonstrated experience in areas of general management, specifically around team member development, leadership skills, organizational skills, and managing/setting priorities in a fast-paced environment

Demonstrated ability to make effective decisions while working through complex issues, program, and business interest related issues

Well-developed, critical thinking and communication skills (written and oral)

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Consistent attendance is a job requirement.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando is an equal opportunity employer. Universal Orlando is an equal opportunity employer. EOE

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