State of Maryland
FINANCIAL NON-DEPOSITORY EXAMINER SUPERVISOR (Director of Enforcement and Consum
State of Maryland, Baltimore, Maryland, United States, 21276
INTRODUCTION
A Financial Non-Depository Examiner Supervisor is the supervisory level of financial examination work. Employees in this classification supervise the examination of the accounts, records, consumer transactions and business practices of non-depository financial institutions (i.e., consumer loan, sales finance, installment loan, mortgage lenders, collection agencies, check cashiers, money transmitters and debt management companies) primarily located at the business’ headquarters.
GRADE 20
LOCATION OF POSITION 100 S. Charles Street, Baltimore, MD 21201
MAIN PURPOSE OF JOB This position functions as the Director of Enforcement & Consumer Response, having primary responsibility for managing the investigatory, enforcement, and consumer complaint resolution functions of the Office of Financial Regulation. This person manages the systems, processes, and activities for receiving, investigating, and resolving consumer complaints and inquiries, while also having primary responsibility for the scheduling and assignment of formal enforcement investigations. This role ensures the development and implementation of unit policies, the supervision and training of staff in both enforcement and consumer response, the identification of trends, and the recommendation of strategic goals and investigatory initiatives. These activities further the regulatory mandate of the Office of Financial Regulation to protect consumers and uphold confidence in the financial system by ensuring financial institutions and businesses comply with state and federal laws. The Director of Enforcement & Consumer Response is a supervisor position that may, in management’s discretion, work remotely in accordance with the Agency’s telework policies.
POSITION DUTIES
Manage the systems, processes, and activities for receiving, scheduling, investigating, reviewing, and resolving both consumer complaints and formal enforcement investigations.
Supervise consumer complaint intake, assignment, analysis, resolution, referrals, data collection, and staff interactions with consumers and financial institutions.
Manage the selection, scheduling, and assignment of enforcement investigations, taking into account resources and agency priorities, and manage the review of investigations to determine whether to close investigations or take further actions, which may include referring the matter to the Office of the Attorney General for administrative or legal action.
Develop, maintain, monitor, and implement operational policies and procedures for both the Enforcement and Consumer Response Units, ensuring compliance with Agency policies and statutory/regulatory requirements.
Review and monitor, on an ongoing basis, policies and procedures, and institute improvements as appropriate, including the development and maintenance of policies and procedures manuals, investigations manuals, and operations manuals.
Coordinate the development and dissemination of Enforcement Unit performance and management reports to the Assistant Commissioner, Deputy Commissioner, and/or Commissioner.
MINIMUM QUALIFICATIONS Experience: Nine years of experience, five years of experience examining or auditing the accounts, records and business practices of non-depository financial institutions or in managerial or professional work in the financial services, consumer loan, sales finance, installment loan, mortgage lenders, collection agencies, check cashiers, money transmitters, debt management and/or law enforcement industries and four years of additional regulatory, managerial or professional experience in the financial services industry, consumer credit industry, mortgage lending industry, accounting or auditing work or State or federal regulatory experience in the above industries.
Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university, including or supplemented by a total of 24 credit hours in business administration, finance, economics, law, criminal justice or accounting and five years of experience examining or auditing the accounts, records and business practices of non-depository financial institutions or in managerial or professional work in the financial services, consumer loan, sales finance, installment loan, mortgage lenders, collection agencies, check cashiers, money transmitters, debt management and/or law enforcement industries for the required experience. These credit hours must include a minimum of six credit hours in either accounting or auditing.
Candidates may substitute the possession of a Juris Doctor degree from an accredited law school, a certificate as a Certified Public Accountant, or a Master’s degree in business administration or accounting from an accredited college or university for one year of the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in logistics specialist classifications or administrative support specialty codes in the financial management or auditing fields of work on a year‑for‑year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Master’s or Juris Doctorate degree
Two years of>Experience analyzing and interpreting data from enforcement or complaint activities
LICENSES, REGISTRATIONS AND CERTIFICATIONS Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
SPECIAL REQUIREMENTS Employees in this classification may be required to attend advanced formal training classes. The purpose of this training is to maintain professional job‑specific proficiency and current knowledge. Some training classes are out‑of‑state and may require overnight stays. All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS Please provide enough information on your application to demonstrate that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. Unfortunately, we will not consider information submitted after this date. Successful candidates will be ranked as best qualified, better qualified, or qualified and placed on the eligible (employment) list for at least one year.
Resumes are acceptable as additional information only; however, the application must be completed in its entirety, or it will be subject to rejection.
All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.), must be submitted and received by the closing date. Information submitted after this date will not be considered.
For positions that require a bachelor’s/master’s degree, educational credentials from foreign countries must be evaluated by an approved education review service and submitted before hire.
EXAMINATION PROCESS The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.
BENEFITS This is a full‑time, permanent position and is eligible for full state benefits, which include:
Flexible hours and hybrid teleworking
Paid holidays: 12‑13 per year
Generous paid leave package (annual, sick, personal and compensatory leave)
State Pension (defined benefit plan)
Tax‑deferred supplemental retirement savings plans (401(k) and 457)
Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union
FURTHER INSTRUCTIONS The online application is strongly preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#), and job announcement number on any documentation to ensure timely processing.
We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD‑214.
The paper application must be received by 5 pm, close of business, on the closing date for the recruitment; no postmarks will be accepted. Incorrect application forms will not be accepted. Please do not fax or email unsolicited documentation.
Completed applications, required documentation, and any required addendums may be mailed to:
Maryland Department of Labor/ Office of Administration Attn: Jasmine Hubbard 25‑000282‑0002 100 S. Charles Street, 5th Floor Baltimore, MD 21201
For additional information, please contact Jasmine Hubbard at 410‑767‑2627 or via email Jasmine.Hubbard1@maryland.gov.
Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.
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GRADE 20
LOCATION OF POSITION 100 S. Charles Street, Baltimore, MD 21201
MAIN PURPOSE OF JOB This position functions as the Director of Enforcement & Consumer Response, having primary responsibility for managing the investigatory, enforcement, and consumer complaint resolution functions of the Office of Financial Regulation. This person manages the systems, processes, and activities for receiving, investigating, and resolving consumer complaints and inquiries, while also having primary responsibility for the scheduling and assignment of formal enforcement investigations. This role ensures the development and implementation of unit policies, the supervision and training of staff in both enforcement and consumer response, the identification of trends, and the recommendation of strategic goals and investigatory initiatives. These activities further the regulatory mandate of the Office of Financial Regulation to protect consumers and uphold confidence in the financial system by ensuring financial institutions and businesses comply with state and federal laws. The Director of Enforcement & Consumer Response is a supervisor position that may, in management’s discretion, work remotely in accordance with the Agency’s telework policies.
POSITION DUTIES
Manage the systems, processes, and activities for receiving, scheduling, investigating, reviewing, and resolving both consumer complaints and formal enforcement investigations.
Supervise consumer complaint intake, assignment, analysis, resolution, referrals, data collection, and staff interactions with consumers and financial institutions.
Manage the selection, scheduling, and assignment of enforcement investigations, taking into account resources and agency priorities, and manage the review of investigations to determine whether to close investigations or take further actions, which may include referring the matter to the Office of the Attorney General for administrative or legal action.
Develop, maintain, monitor, and implement operational policies and procedures for both the Enforcement and Consumer Response Units, ensuring compliance with Agency policies and statutory/regulatory requirements.
Review and monitor, on an ongoing basis, policies and procedures, and institute improvements as appropriate, including the development and maintenance of policies and procedures manuals, investigations manuals, and operations manuals.
Coordinate the development and dissemination of Enforcement Unit performance and management reports to the Assistant Commissioner, Deputy Commissioner, and/or Commissioner.
MINIMUM QUALIFICATIONS Experience: Nine years of experience, five years of experience examining or auditing the accounts, records and business practices of non-depository financial institutions or in managerial or professional work in the financial services, consumer loan, sales finance, installment loan, mortgage lenders, collection agencies, check cashiers, money transmitters, debt management and/or law enforcement industries and four years of additional regulatory, managerial or professional experience in the financial services industry, consumer credit industry, mortgage lending industry, accounting or auditing work or State or federal regulatory experience in the above industries.
Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university, including or supplemented by a total of 24 credit hours in business administration, finance, economics, law, criminal justice or accounting and five years of experience examining or auditing the accounts, records and business practices of non-depository financial institutions or in managerial or professional work in the financial services, consumer loan, sales finance, installment loan, mortgage lenders, collection agencies, check cashiers, money transmitters, debt management and/or law enforcement industries for the required experience. These credit hours must include a minimum of six credit hours in either accounting or auditing.
Candidates may substitute the possession of a Juris Doctor degree from an accredited law school, a certificate as a Certified Public Accountant, or a Master’s degree in business administration or accounting from an accredited college or university for one year of the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in logistics specialist classifications or administrative support specialty codes in the financial management or auditing fields of work on a year‑for‑year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Master’s or Juris Doctorate degree
Two years of>Experience analyzing and interpreting data from enforcement or complaint activities
LICENSES, REGISTRATIONS AND CERTIFICATIONS Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
SPECIAL REQUIREMENTS Employees in this classification may be required to attend advanced formal training classes. The purpose of this training is to maintain professional job‑specific proficiency and current knowledge. Some training classes are out‑of‑state and may require overnight stays. All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS Please provide enough information on your application to demonstrate that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. Unfortunately, we will not consider information submitted after this date. Successful candidates will be ranked as best qualified, better qualified, or qualified and placed on the eligible (employment) list for at least one year.
Resumes are acceptable as additional information only; however, the application must be completed in its entirety, or it will be subject to rejection.
All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.), must be submitted and received by the closing date. Information submitted after this date will not be considered.
For positions that require a bachelor’s/master’s degree, educational credentials from foreign countries must be evaluated by an approved education review service and submitted before hire.
EXAMINATION PROCESS The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.
BENEFITS This is a full‑time, permanent position and is eligible for full state benefits, which include:
Flexible hours and hybrid teleworking
Paid holidays: 12‑13 per year
Generous paid leave package (annual, sick, personal and compensatory leave)
State Pension (defined benefit plan)
Tax‑deferred supplemental retirement savings plans (401(k) and 457)
Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union
FURTHER INSTRUCTIONS The online application is strongly preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#), and job announcement number on any documentation to ensure timely processing.
We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD‑214.
The paper application must be received by 5 pm, close of business, on the closing date for the recruitment; no postmarks will be accepted. Incorrect application forms will not be accepted. Please do not fax or email unsolicited documentation.
Completed applications, required documentation, and any required addendums may be mailed to:
Maryland Department of Labor/ Office of Administration Attn: Jasmine Hubbard 25‑000282‑0002 100 S. Charles Street, 5th Floor Baltimore, MD 21201
For additional information, please contact Jasmine Hubbard at 410‑767‑2627 or via email Jasmine.Hubbard1@maryland.gov.
Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.
#J-18808-Ljbffr