State of Maryland
FINANCIAL NON-DEPOSITORY EXAMINER SUPERVISOR Director of Enforcement and Consume
State of Maryland, Baltimore, Maryland, United States
FINANCIAL NON-DEPOSITORY EXAMINER SUPERVISOR Director of Enforcement and Consumer Response
Introduction: A Financial Non-Depository Examiner Supervisor is the supervisory level of financial examination work. Employees in this classification supervise the examination of the accounts, records, consumer transactions, and business practices of non-depository financial institutions (i.e., consumer loan, sales finance, installment loan, mortgage lenders, collection agencies, check cashiers, money transmitters, and debt management companies) primarily located at the business’ headquarters.
GRADE:
20
LOCATION OF POSITION:
100 S. Charles Street, Baltimore, MD 21201
Main Purpose of Job:
This position functions as the Director of Enforcement & Consumer Response, having primary responsibility for managing the investigatory, enforcement, and consumer complaint resolution functions of the Office of Financial Regulation. The Director manages the systems, processes, and activities for receiving, investigating, and resolving consumer complaints and inquiries, while also scheduling and assigning formal enforcement investigations. The role develops and implements unit policies, supervises and trains staff, identifies trends, and recommends strategic goals and investigatory initiatives to protect consumers and uphold confidence in the financial system.
POSITION DUTIES
Manage the systems, processes, and activities for receiving, scheduling, investigating, reviewing, and resolving both consumer complaints and formal enforcement investigations.
Supervise consumer complaint intake, assignment, analysis, resolution, referrals, data collection, and staff interactions with consumers and financial institutions.
Manage the selection, scheduling, and assignment of enforcement investigations, taking into account resources and agency priorities, and review investigations to determine whether to close investigations or take further actions, possibly referring matters to the Office of the Attorney General.
Develop, maintain, monitor, and implement operational policies and procedures for both the Enforcement and Consumer Response Units, ensuring compliance with Agency policies and statutory/regulatory requirements.
Review and monitor policies and procedures on an ongoing basis, instituting improvements as appropriate, including the development and maintenance of policy manuals, investigations manuals, and operations manuals.
Coordinate the development and dissemination of Enforcement Unit performance and management reports to the Assistant Commissioner, Deputy Commissioner, and/or Commissioner.
Minimum Qualifications Experience: Nine years of experience, five years of experience examining or auditing the accounts, records, and business practices of non-depository financial institutions or in managerial or professional work in the financial services, consumer loan, sales finance, installment loan, mortgage lenders, collection agencies, check cashiers, money transmitters, debt management and/or law enforcement industries, and four years of additional regulatory, managerial or professional experience in the financial services industry, consumer credit industry, mortgage lending industry, accounting or auditing work, or State or federal regulatory experience in the above industries. Candidates may substitute the possession of a bachelor's degree with 24 credit hours in business administration, finance, economics, law, criminal justice or accounting and five years of experience; or a Juris Doctor, CPA certificate, or master's degree for one year of required experience; or U.S. Armed Forces military service experience on a year-for-year basis for the required experience.
Desired or Preferred Qualifications
Masters or Juris Doctorate degree
2 years of supervisory experience leading complex, high risk or systematic investigations
Experience analyzing and interpreting data from enforcement or complaint activities
LICENSES, REGISTRATIONS AND CERTIFICATIONS Employees may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties must possess a motor vehicle operator’s license valid in the State of Maryland.
Special Requirements Employees may be required to attend advanced formal training classes, some of which are out-of-state and may require overnight stays.
Background Check All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may impact whether or not a candidate is offered employment.
SELECTION PROCESS Please provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as best qualified, better qualified, or qualified and placed on the eligible (employment) list for at least one year.
APPLICATION INSTRUCTIONS Resumes are acceptable as additional information only; however, the application must be completed in its entirety or it will be subject to rejection. All required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.
Benefits
Flexible hours and hybrid teleworking
Paid holidays: 12-13 per year
Generous paid leave package (annual, sick, personal, and compensatory leave)
State Pension ("defined benefit" plan)
Tax-deferred supplemental retirement savings plans (401(k) and 457)
Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union
Equal Opportunity Employer Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.
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GRADE:
20
LOCATION OF POSITION:
100 S. Charles Street, Baltimore, MD 21201
Main Purpose of Job:
This position functions as the Director of Enforcement & Consumer Response, having primary responsibility for managing the investigatory, enforcement, and consumer complaint resolution functions of the Office of Financial Regulation. The Director manages the systems, processes, and activities for receiving, investigating, and resolving consumer complaints and inquiries, while also scheduling and assigning formal enforcement investigations. The role develops and implements unit policies, supervises and trains staff, identifies trends, and recommends strategic goals and investigatory initiatives to protect consumers and uphold confidence in the financial system.
POSITION DUTIES
Manage the systems, processes, and activities for receiving, scheduling, investigating, reviewing, and resolving both consumer complaints and formal enforcement investigations.
Supervise consumer complaint intake, assignment, analysis, resolution, referrals, data collection, and staff interactions with consumers and financial institutions.
Manage the selection, scheduling, and assignment of enforcement investigations, taking into account resources and agency priorities, and review investigations to determine whether to close investigations or take further actions, possibly referring matters to the Office of the Attorney General.
Develop, maintain, monitor, and implement operational policies and procedures for both the Enforcement and Consumer Response Units, ensuring compliance with Agency policies and statutory/regulatory requirements.
Review and monitor policies and procedures on an ongoing basis, instituting improvements as appropriate, including the development and maintenance of policy manuals, investigations manuals, and operations manuals.
Coordinate the development and dissemination of Enforcement Unit performance and management reports to the Assistant Commissioner, Deputy Commissioner, and/or Commissioner.
Minimum Qualifications Experience: Nine years of experience, five years of experience examining or auditing the accounts, records, and business practices of non-depository financial institutions or in managerial or professional work in the financial services, consumer loan, sales finance, installment loan, mortgage lenders, collection agencies, check cashiers, money transmitters, debt management and/or law enforcement industries, and four years of additional regulatory, managerial or professional experience in the financial services industry, consumer credit industry, mortgage lending industry, accounting or auditing work, or State or federal regulatory experience in the above industries. Candidates may substitute the possession of a bachelor's degree with 24 credit hours in business administration, finance, economics, law, criminal justice or accounting and five years of experience; or a Juris Doctor, CPA certificate, or master's degree for one year of required experience; or U.S. Armed Forces military service experience on a year-for-year basis for the required experience.
Desired or Preferred Qualifications
Masters or Juris Doctorate degree
2 years of supervisory experience leading complex, high risk or systematic investigations
Experience analyzing and interpreting data from enforcement or complaint activities
LICENSES, REGISTRATIONS AND CERTIFICATIONS Employees may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties must possess a motor vehicle operator’s license valid in the State of Maryland.
Special Requirements Employees may be required to attend advanced formal training classes, some of which are out-of-state and may require overnight stays.
Background Check All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may impact whether or not a candidate is offered employment.
SELECTION PROCESS Please provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as best qualified, better qualified, or qualified and placed on the eligible (employment) list for at least one year.
APPLICATION INSTRUCTIONS Resumes are acceptable as additional information only; however, the application must be completed in its entirety or it will be subject to rejection. All required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.
Benefits
Flexible hours and hybrid teleworking
Paid holidays: 12-13 per year
Generous paid leave package (annual, sick, personal, and compensatory leave)
State Pension ("defined benefit" plan)
Tax-deferred supplemental retirement savings plans (401(k) and 457)
Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union
Equal Opportunity Employer Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.
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