True Care Home Care
Join to apply for the
Enrollment Specialist
role at
True Care Home Care —a full‑time position located in Brooklyn, NY.
Base pay range:
$23.00/hr - $25.00/hr
Location:
Brooklyn, NY 11218
Schedule:
Monday‑Friday 9 am‑5 pm
Job Summary As a Care Navigator, you will guide patients through the enrollment and onboarding process for RPM, CCM, and CHI programs. Your role is crucial in helping patients—particularly those in underserved communities—access and benefit from these services. You will coordinate patient care, facilitate communication between healthcare providers and patients, verify insurance eligibility, and maintain accurate patient records, contributing to improved patient outcomes and reduced hospital visits.
Key Responsibilities
Assist patients in enrolling in RPM, CCM, and CHI programs, providing clear guidance throughout the process.
Schedule and manage patient appointments, including enrollments, escalations, follow‑ups, and healthcare visits such as M11q and DOH-type appointments.
Collaborate with healthcare teams to ensure seamless coordination and delivery of care across RPM, CCM, and CHI programs.
Ensure accurate and timely data entry into EMR systems (e.g., AdvancedMD) and other platforms, ensuring compliance with HIPAA regulations.
Monitor and manage patient referrals, leads, and opportunities in Salesforce, maintaining accuracy and following up as needed.
Address patient inquiries and escalate concerns related to RPM, CCM, and CHI services to appropriate healthcare professionals.
Proactively follow up with patients to ensure engagement with their care plans, maintaining regular communication with patients, caregivers, and providers.
Conduct insurance eligibility checks via platforms such as e‑PACES, verifying coverage for RPM, CCM, and CHI services.
Enhance provider efficiency by performing pre‑appointment cross‑checks in ChronicCareIQ (CCIQ) and HHA Exchange, ensuring patient charts are verified, updated, or entered accurately.
Maintain effective, professional communication with patients and team members through phone, email, and other correspondence, fostering a supportive and welcoming patient experience.
Oversee device ordering and setup for RPM, ensuring patients receive and understand how to use their devices for effective monitoring.
Requirements
High school diploma required; additional education or certification in Medical Administration is preferred.
Previous experience in sales, ideally in a healthcare setting.
Proficiency in using RPM and CCM platforms (e.g., ChronicCareIQ) and EMR systems (e.g., AdvancedMD).
Experience with Salesforce for managing referrals, leads, and patient opportunities.
Familiarity with HHA Exchange for coordinating patient care is preferred.
Bilingual fluency in Spanish is required.
Strong verbal and written communication skills, with the ability to handle sensitive patient interactions empathetically and professionally.
Excellent organizational and multitasking abilities, with attention to detail in scheduling, data entry, and patient follow‑ups.
Proficiency in telehealth platforms, communication tools (e.g., Zoom), Microsoft Office, and HIPAA compliance in virtual environments.
Strong problem‑solving skills and the ability to work effectively in a fast‑paced, virtual environment.
Benefits
Health, dental, and vision insurance.
401(k) with company match.
Paid vacation, company holidays, sick leave, and floating holidays.
Professional development opportunities.
Mission‑driven work in an innovative healthcare space.
About True Care NY True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is comprised of healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care. Build the career you want, enjoy a healthy work‑life balance, and make a powerful impact as you advance in your role. Our agency is always growing, and we welcome candidates capable of steering the team in a positive direction.
#J-18808-Ljbffr
Enrollment Specialist
role at
True Care Home Care —a full‑time position located in Brooklyn, NY.
Base pay range:
$23.00/hr - $25.00/hr
Location:
Brooklyn, NY 11218
Schedule:
Monday‑Friday 9 am‑5 pm
Job Summary As a Care Navigator, you will guide patients through the enrollment and onboarding process for RPM, CCM, and CHI programs. Your role is crucial in helping patients—particularly those in underserved communities—access and benefit from these services. You will coordinate patient care, facilitate communication between healthcare providers and patients, verify insurance eligibility, and maintain accurate patient records, contributing to improved patient outcomes and reduced hospital visits.
Key Responsibilities
Assist patients in enrolling in RPM, CCM, and CHI programs, providing clear guidance throughout the process.
Schedule and manage patient appointments, including enrollments, escalations, follow‑ups, and healthcare visits such as M11q and DOH-type appointments.
Collaborate with healthcare teams to ensure seamless coordination and delivery of care across RPM, CCM, and CHI programs.
Ensure accurate and timely data entry into EMR systems (e.g., AdvancedMD) and other platforms, ensuring compliance with HIPAA regulations.
Monitor and manage patient referrals, leads, and opportunities in Salesforce, maintaining accuracy and following up as needed.
Address patient inquiries and escalate concerns related to RPM, CCM, and CHI services to appropriate healthcare professionals.
Proactively follow up with patients to ensure engagement with their care plans, maintaining regular communication with patients, caregivers, and providers.
Conduct insurance eligibility checks via platforms such as e‑PACES, verifying coverage for RPM, CCM, and CHI services.
Enhance provider efficiency by performing pre‑appointment cross‑checks in ChronicCareIQ (CCIQ) and HHA Exchange, ensuring patient charts are verified, updated, or entered accurately.
Maintain effective, professional communication with patients and team members through phone, email, and other correspondence, fostering a supportive and welcoming patient experience.
Oversee device ordering and setup for RPM, ensuring patients receive and understand how to use their devices for effective monitoring.
Requirements
High school diploma required; additional education or certification in Medical Administration is preferred.
Previous experience in sales, ideally in a healthcare setting.
Proficiency in using RPM and CCM platforms (e.g., ChronicCareIQ) and EMR systems (e.g., AdvancedMD).
Experience with Salesforce for managing referrals, leads, and patient opportunities.
Familiarity with HHA Exchange for coordinating patient care is preferred.
Bilingual fluency in Spanish is required.
Strong verbal and written communication skills, with the ability to handle sensitive patient interactions empathetically and professionally.
Excellent organizational and multitasking abilities, with attention to detail in scheduling, data entry, and patient follow‑ups.
Proficiency in telehealth platforms, communication tools (e.g., Zoom), Microsoft Office, and HIPAA compliance in virtual environments.
Strong problem‑solving skills and the ability to work effectively in a fast‑paced, virtual environment.
Benefits
Health, dental, and vision insurance.
401(k) with company match.
Paid vacation, company holidays, sick leave, and floating holidays.
Professional development opportunities.
Mission‑driven work in an innovative healthcare space.
About True Care NY True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is comprised of healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care. Build the career you want, enjoy a healthy work‑life balance, and make a powerful impact as you advance in your role. Our agency is always growing, and we welcome candidates capable of steering the team in a positive direction.
#J-18808-Ljbffr