Atlassian
Senior CSS Learning Enablement Partner
Join to apply for the Senior CSS Learning Enablement Partner role at Atlassian.
Overview Atlassians can choose where they work – whether in an office, from home, or a combination of the two. This gives greater flexibility to balance personal commitments and work. We hire people in any country where we have a legal entity, and interviews and onboarding are conducted virtually as part of being a distributed‑first company. To support our teams’ work effectively, this role requires you to be located in the Pacific Standard Time zone.
Responsibilities We are seeking a results‑oriented Senior CSS Learning Enablement Partner to strengthen the Customer Support & Success (CSS) organization by building and scaling programs that enhance talent capabilities, operational excellence, and knowledge continuity. This role is critical in ensuring CSS teams have the right tools, processes, and resources to deliver exceptional customer experiences.
What You’ll Do
Partner with CSS leadership and business stakeholders to design and deliver enablement programs that strengthen team capabilities and operational effectiveness.
Assess skills gaps across CSS and develop targeted training, resources, and learning pathways to close them.
Manage and improve the CSS knowledge base and knowledge queues, ensuring critical information is accurate, accessible, and sustainable for BAU operations.
Build and scale frameworks, playbooks, and processes that enable consistent onboarding, development, and support across the CSS organization.
Establish success metrics for enablement initiatives, track adoption and impact, and use insights to continuously improve.
Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messages for different audiences.
Qualifications
10+ years of experience in customer support, learning & development or training enablement.
Program management experience strongly preferred.
Experience assessing skills gaps and translating them into targeted learning solutions or development pathways.
Proficient in Learning Management Systems (LMS) and developing learning content.
Proven ability to build scalable processes, playbooks, and frameworks that drive adoption.
Strong cross‑functional collaboration and stakeholder influence skills.
Data‑driven mindset with experience using metrics to measure program effectiveness and inform continuous improvement.
Excellent verbal and written communication skills, including the ability to engage diverse audiences and simplify complex concepts.
Comfortable working in fast‑paced, ambiguous environments.
Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate’s skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $145,800 – $190,350 Zone B: $131,400 – $171,550 Zone C: $121,500 – $158,625 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit
go.atlassian.com/payzones
for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family, and help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit
go.atlassian.com/perksandbenefits .
About Atlassian At Atlassian we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit
go.atlassian.com/crh .
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Design, Art/Creative, and Information Technology
Industry Software Development
Referrals increase your chances of interviewing at Atlassian by 2x.
#J-18808-Ljbffr
Overview Atlassians can choose where they work – whether in an office, from home, or a combination of the two. This gives greater flexibility to balance personal commitments and work. We hire people in any country where we have a legal entity, and interviews and onboarding are conducted virtually as part of being a distributed‑first company. To support our teams’ work effectively, this role requires you to be located in the Pacific Standard Time zone.
Responsibilities We are seeking a results‑oriented Senior CSS Learning Enablement Partner to strengthen the Customer Support & Success (CSS) organization by building and scaling programs that enhance talent capabilities, operational excellence, and knowledge continuity. This role is critical in ensuring CSS teams have the right tools, processes, and resources to deliver exceptional customer experiences.
What You’ll Do
Partner with CSS leadership and business stakeholders to design and deliver enablement programs that strengthen team capabilities and operational effectiveness.
Assess skills gaps across CSS and develop targeted training, resources, and learning pathways to close them.
Manage and improve the CSS knowledge base and knowledge queues, ensuring critical information is accurate, accessible, and sustainable for BAU operations.
Build and scale frameworks, playbooks, and processes that enable consistent onboarding, development, and support across the CSS organization.
Establish success metrics for enablement initiatives, track adoption and impact, and use insights to continuously improve.
Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messages for different audiences.
Qualifications
10+ years of experience in customer support, learning & development or training enablement.
Program management experience strongly preferred.
Experience assessing skills gaps and translating them into targeted learning solutions or development pathways.
Proficient in Learning Management Systems (LMS) and developing learning content.
Proven ability to build scalable processes, playbooks, and frameworks that drive adoption.
Strong cross‑functional collaboration and stakeholder influence skills.
Data‑driven mindset with experience using metrics to measure program effectiveness and inform continuous improvement.
Excellent verbal and written communication skills, including the ability to engage diverse audiences and simplify complex concepts.
Comfortable working in fast‑paced, ambiguous environments.
Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate’s skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $145,800 – $190,350 Zone B: $131,400 – $171,550 Zone C: $121,500 – $158,625 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit
go.atlassian.com/payzones
for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family, and help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit
go.atlassian.com/perksandbenefits .
About Atlassian At Atlassian we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit
go.atlassian.com/crh .
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Design, Art/Creative, and Information Technology
Industry Software Development
Referrals increase your chances of interviewing at Atlassian by 2x.
#J-18808-Ljbffr