Artera
Staff Engineer – Digital Workflow Automation
About Artera
Make healthcare #1 in customer service. Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations—including specialty groups, FQHCs, large IDNs and federal agencies—engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.
Our Impact
Trusted by 1,000+ provider organizations—including specialty groups, FQHCs, large IDNs and federal agencies—engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
Our Award-Winning Culture
Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Accolades include: Inc. 5000 Fastest Growing Private Companies (2020‑2024); Deloitte Technology Fast 500 (2021‑2025); Built In Best Companies to Work For (2021‑2025); Forbes “America’s Best Startup Employers”; Newsweek “World’s Best Digital Health Companies”; Business Insider “44 Startups to Bet your Career on in 2024”.
Role Overview Artera’s Engineering Digital Workflow Automation and Resource Fellows (D.W.A.R.Fs) is seeking a Staff Software Engineer to help define, evolve, and scale the platform that powers next‑generation patient communication—especially as we accelerate our work in agentic AI, Anthropic Claude, MCP servers, and high‑throughput distributed systems.
This role reports directly to the Senior Engineering Manager, and is responsible for driving technical excellence across teams, and leading execution on high‑risk or high‑impact initiatives critical to Artera’s long‑term success. You will be a multiplier: architecting large‑scale systems, mentoring engineers, and ensuring our platform remains resilient, performant, and ready for the next wave of AI‑driven patient engagement.
Responsibilities
Serve as a domain expert in backend architecture, distributed systems, and high‑throughput IO.
Drive company‑wide architectural patterns, platform strategy, and engineering standards.
Lead execution on complex, open‑ended projects spanning multiple quarters—including 2026 initiatives in agentic AI and MCP server infrastructure.
Own cross‑team architectural buy‑in and guide teams through refactors and modernization efforts.
Independently design and deliver large‑scale features that impact multiple products or services.
Systematically reason through system‑wide implications, edge cases, and performance trade‑offs.
Collaborate with Agent and Government work.
Identify and eliminate sources of instability, latency, and operational risk.
Build from scratch when needed—especially for distributed IO‑intensive systems.
Model engineering maturity through thoughtful code reviews, documentation, and technical communication.
Mentor engineers across teams; elevate their understanding of architecture, debugging, reliability, and AI‑era best practices.
Foster a blameless culture that encourages learning, experimentation, and continuous improvement.
Champion transparency, clear communication, and strong cross‑functional collaboration.
Partner closely with product, design, and data/ML teams to translate complex technical ideas into practical, user‑centered solutions.
Provide architectural guidance on story‑level decisions within your domain.
Advocate for engineering‑focused improvements in process, tooling, reliability, and developer experience.
Requirements
Bachelor’s degree in Computer Science or equivalent professional experience.
7+ years building and scaling cloud‑native applications.
Deep experience with event‑sourced, microservice, and distributed architectures.
Expert at integrating LLMs and agentic tools like Claude for automating development workflows.
Advanced TypeScript skills, focusing on building scalable, type‑safe, and high‑performance backend services.
Expert in Node.js and NEST, with a focus on modular system design and enterprise‑level API structures.
Fullstack proficiency in JavaScript & TypeScript.
Advanced proficiency in SQL, especially PostgreSQL schema design and optimization.
Experience with asynchronous, high‑volume messaging or event‑driven systems.
Strong commitment to testing, observability, and operational excellence.
Excellent communicator—able to influence stakeholders and product.
Proven ability to lead technical initiatives and mentor engineers.
Strong customer empathy and an understanding of how technical decisions influence user experience.
Familiarity with Docker & containerized environments, AWS (or similar cloud providers), Python (for platform tools, services, or ML integrations).
Bonus Experience
Experience with large‑scale remote/hybrid teams.
Contributions to open source.
Collaboration or contributions with the open source community.
Experience working with Government contracts and delivery.
Compensation $139,000 - $200,000 a year. This position also comes with equity and a variety of benefits.
Security Requirements This engineering role contributes to a secure, federally compliant platform. Candidates must be eligible for a government background check and operate within strict code management, access, and documentation standards. Security‑conscious development and participation in compliance practices are core to the role.
Work Location Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team’s needs, manager expectations and/or role responsibilities. We are currently hiring remote candidates located within the following hiring hubs:
Boston Metro Area, MA
Chicago Metro Area, IL
Denver Metro Area, CO
Kansas City Metro Area (KS/MO)
Los Angeles Metro Area, CA
San Francisco / Bay Area, CA
Seattle Metro Area, WA
Company Benefits
Full health benefits (medical, dental, and vision), flexible spending accounts, company‑paid life insurance, company‑paid short‑term & long‑term disability, company equity, voluntary benefits, 401(k) and more.
Manager development cohorts, employee development funds.
Generous time off: company holidays, winter & summer break, and flexible time off.
Employee Resource Groups (ERGs) available for identifying employees or allies to join.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.com.
DATA PRIVACY Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to https://www.artera.com/privacy-policy.
Seniority Level Mid‑Senior level.
Employment Type Full-time.
Job Function Engineering and Information Technology.
Industries Hospitals and Health Care.
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Make healthcare #1 in customer service. Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations—including specialty groups, FQHCs, large IDNs and federal agencies—engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.
Our Impact
Trusted by 1,000+ provider organizations—including specialty groups, FQHCs, large IDNs and federal agencies—engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
Our Award-Winning Culture
Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Accolades include: Inc. 5000 Fastest Growing Private Companies (2020‑2024); Deloitte Technology Fast 500 (2021‑2025); Built In Best Companies to Work For (2021‑2025); Forbes “America’s Best Startup Employers”; Newsweek “World’s Best Digital Health Companies”; Business Insider “44 Startups to Bet your Career on in 2024”.
Role Overview Artera’s Engineering Digital Workflow Automation and Resource Fellows (D.W.A.R.Fs) is seeking a Staff Software Engineer to help define, evolve, and scale the platform that powers next‑generation patient communication—especially as we accelerate our work in agentic AI, Anthropic Claude, MCP servers, and high‑throughput distributed systems.
This role reports directly to the Senior Engineering Manager, and is responsible for driving technical excellence across teams, and leading execution on high‑risk or high‑impact initiatives critical to Artera’s long‑term success. You will be a multiplier: architecting large‑scale systems, mentoring engineers, and ensuring our platform remains resilient, performant, and ready for the next wave of AI‑driven patient engagement.
Responsibilities
Serve as a domain expert in backend architecture, distributed systems, and high‑throughput IO.
Drive company‑wide architectural patterns, platform strategy, and engineering standards.
Lead execution on complex, open‑ended projects spanning multiple quarters—including 2026 initiatives in agentic AI and MCP server infrastructure.
Own cross‑team architectural buy‑in and guide teams through refactors and modernization efforts.
Independently design and deliver large‑scale features that impact multiple products or services.
Systematically reason through system‑wide implications, edge cases, and performance trade‑offs.
Collaborate with Agent and Government work.
Identify and eliminate sources of instability, latency, and operational risk.
Build from scratch when needed—especially for distributed IO‑intensive systems.
Model engineering maturity through thoughtful code reviews, documentation, and technical communication.
Mentor engineers across teams; elevate their understanding of architecture, debugging, reliability, and AI‑era best practices.
Foster a blameless culture that encourages learning, experimentation, and continuous improvement.
Champion transparency, clear communication, and strong cross‑functional collaboration.
Partner closely with product, design, and data/ML teams to translate complex technical ideas into practical, user‑centered solutions.
Provide architectural guidance on story‑level decisions within your domain.
Advocate for engineering‑focused improvements in process, tooling, reliability, and developer experience.
Requirements
Bachelor’s degree in Computer Science or equivalent professional experience.
7+ years building and scaling cloud‑native applications.
Deep experience with event‑sourced, microservice, and distributed architectures.
Expert at integrating LLMs and agentic tools like Claude for automating development workflows.
Advanced TypeScript skills, focusing on building scalable, type‑safe, and high‑performance backend services.
Expert in Node.js and NEST, with a focus on modular system design and enterprise‑level API structures.
Fullstack proficiency in JavaScript & TypeScript.
Advanced proficiency in SQL, especially PostgreSQL schema design and optimization.
Experience with asynchronous, high‑volume messaging or event‑driven systems.
Strong commitment to testing, observability, and operational excellence.
Excellent communicator—able to influence stakeholders and product.
Proven ability to lead technical initiatives and mentor engineers.
Strong customer empathy and an understanding of how technical decisions influence user experience.
Familiarity with Docker & containerized environments, AWS (or similar cloud providers), Python (for platform tools, services, or ML integrations).
Bonus Experience
Experience with large‑scale remote/hybrid teams.
Contributions to open source.
Collaboration or contributions with the open source community.
Experience working with Government contracts and delivery.
Compensation $139,000 - $200,000 a year. This position also comes with equity and a variety of benefits.
Security Requirements This engineering role contributes to a secure, federally compliant platform. Candidates must be eligible for a government background check and operate within strict code management, access, and documentation standards. Security‑conscious development and participation in compliance practices are core to the role.
Work Location Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team’s needs, manager expectations and/or role responsibilities. We are currently hiring remote candidates located within the following hiring hubs:
Boston Metro Area, MA
Chicago Metro Area, IL
Denver Metro Area, CO
Kansas City Metro Area (KS/MO)
Los Angeles Metro Area, CA
San Francisco / Bay Area, CA
Seattle Metro Area, WA
Company Benefits
Full health benefits (medical, dental, and vision), flexible spending accounts, company‑paid life insurance, company‑paid short‑term & long‑term disability, company equity, voluntary benefits, 401(k) and more.
Manager development cohorts, employee development funds.
Generous time off: company holidays, winter & summer break, and flexible time off.
Employee Resource Groups (ERGs) available for identifying employees or allies to join.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.com.
DATA PRIVACY Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to https://www.artera.com/privacy-policy.
Seniority Level Mid‑Senior level.
Employment Type Full-time.
Job Function Engineering and Information Technology.
Industries Hospitals and Health Care.
#J-18808-Ljbffr