Medium
ABOUT ARTERA
Artera is a SaaS leader in digital health that transforms patient experience with AI‑powered virtual agents (voice and text) for every step of the patient journey. OUR MISSION
Make healthcare #1 in customer service. WHAT WE DELIVER
Artera helps 1,000+ provider organizations—including specialty groups, FQHCs, large IDNs and federal agencies—engage 100 million patients annually with front desk virtual agents that improve access through self‑scheduling, intake, forms, billing and more. The platform supports 2B communications in 109 languages across voice, text and web. OUR IMPACT
Trusted by 1,000+ provider organizations, Artera is at the edge of the biggest technological shift in healthcare history. OUR AWARD‑WINNING CULTURE
Since founding in 2015, Artera has consistently been recognized for innovative technology, business growth and top workplace status. Accolades include Inc. 5000 Fastest Growing Private Companies (2020‑2024), Deloitte Technology Fast 500 (2021‑2025), Built In Best Companies to Work For (2021‑2025) and recognition by Forbes, Newsweek and Business Insider. JOB SUMMARY
Artera’s Digital Workflow Automation and Resource Fellows (D.W.A.R.Fs) are seeking a Staff Software Engineer to define, evolve and scale the platform that powers next‑generation patient communication—especially as we accelerate work in agentic AI, Anthropic Claude & MCP servers and high‑throughput distributed systems. This role reports directly to the Senior Engineering Manager and is responsible for driving technical excellence across teams, leading execution on high‑risk or high‑impact initiatives critical to Artera’s long‑term success. RESPONSIBILITIES
Technical Leadership
Serve as a domain expert in backend architecture, distributed systems and high‑throughput IO. Drive company‑wide architectural patterns, platform strategy and engineering standards. Lead execution on complex, open‑ended projects spanning multiple quarters—including 2026 initiatives in agentic AI and MCP server infrastructure. Own cross‑team architectural buy‑in and guide teams through refactors and modernization efforts. Execution & Delivery
Independently design and deliver large‑scale features that impact multiple products or services. Systematically reason through system‑wide implications, edge cases and performance trade‑offs. Collaborate with Agent and Government teams to deliver solutions. Identify and eliminate sources of instability, latency and operational risk. Build from scratch when needed—especially for distributed IO‑intensive systems. Mentorship & Culture
Model engineering maturity through thoughtful code reviews, documentation and technical communication. Mentor engineers across teams; elevate their understanding of architecture, debugging, reliability and AI‑era best practices. Foster a blameless culture that encourages learning, experimentation and continuous improvement. Champion transparency, clear communication and strong cross‑functional collaboration. Collaboration
Partner closely with product, design and data/ML teams to translate complex technical ideas into practical, user‑centered solutions. Provide architectural guidance on story‑level decisions within your domain. Advocate for engineering‑focused improvements in process, tooling, reliability and developer experience. REQUIREMENTS
Bachelor’s degree in Computer Science or equivalent professional experience. Cross‑team function experience working with multiple orgs creating influence and delivery. 7+ years building and scaling cloud‑native applications. Deep experience with event‑sourced, microservice and distributed architectures. Expert at integrating LLMs and agentic tools like Claude to automate and enhance development workflows. Advanced TypeScript skills, focusing on building scalable, type‑safe and high‑performance backend services. Expert in Node.js and NEST, with a focus on modular system design and enterprise‑level API structures. Fullstack proficiency in JavaScript & TypeScript. Advanced proficiency in SQL, especially PostgreSQL schema design and optimization. Experience with asynchronous, high‑volume messaging or event‑driven systems. Strong commitment to testing, observability and operational excellence. Excellent communicator—able to influence stakeholders and product. Proven ability to lead technical initiatives and mentor engineers. Strong customer empathy and an understanding of how technical decisions influence user experience. Familiarity with Docker & containerized environments, AWS (or similar cloud providers), Python (for platform tools, services or ML integrations). BONUS EXPERIENCE
Experience with large‑scale remote/hybrid teams. Contributions to open source. Collaboration/contributions with the open source community. Experience working with Government contracts and delivery. COMPENSATION
$139,000 - $200,000 a year. Compensation is based on level of experience and geographic tier. The position also comes with equity and a variety of benefits. SECURITY REQUIREMENTS FOR ENGINEERING ROLES
This engineering role contributes to a secure, federally compliant platform. Candidates must be eligible for a government background check and operate within strict code management, access, and documentation standards. Security‑conscious development and participation in compliance practices are core to the role. WORK LOCATION
Hybrid Office Locations
Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA. Team members typically come in three days a week; specific frequency can vary depending on team needs and manager expectations. Geographically Concentrated Hiring Hubs
Artera is building geographically concentrated teams in several key metropolitan areas—called Hiring Hubs—and is currently hiring remote candidates located within the following hubs: Boston Metro Area, MA Chicago Metro Area, IL Denver Metro Area, CO Kansas City Metro Area (KS/MO) Los Angeles Metro Area, CA San Francisco / Bay Area, CA Seattle Metro Area, WA Eligibility requires residence in one of our hybrid office cities or a designated hiring hub. Specific roles may call out location preferences when relevant. As hubs grow, future office openings may adopt a hybrid model developed thoughtfully to ensure fair and practical attendance expectations. WORKING AT ARTERA
Company Benefits
Full health benefits (medical, dental and vision), flexible spending accounts, company‑paid life insurance, company‑paid short‑term & long‑term disability, company equity, voluntary benefits, 401(k) and more! Career Development
Manager development cohorts, employee development funds. Generous Time Off
Company holidays, winter & summer break, and flexible time off. Employee Resource Groups (ERGs)
Artera believes everyone should belong at their workplace. ERGs are available for employees or allies to join. EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.io. DATA PRIVACY
Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.
#J-18808-Ljbffr
Artera is a SaaS leader in digital health that transforms patient experience with AI‑powered virtual agents (voice and text) for every step of the patient journey. OUR MISSION
Make healthcare #1 in customer service. WHAT WE DELIVER
Artera helps 1,000+ provider organizations—including specialty groups, FQHCs, large IDNs and federal agencies—engage 100 million patients annually with front desk virtual agents that improve access through self‑scheduling, intake, forms, billing and more. The platform supports 2B communications in 109 languages across voice, text and web. OUR IMPACT
Trusted by 1,000+ provider organizations, Artera is at the edge of the biggest technological shift in healthcare history. OUR AWARD‑WINNING CULTURE
Since founding in 2015, Artera has consistently been recognized for innovative technology, business growth and top workplace status. Accolades include Inc. 5000 Fastest Growing Private Companies (2020‑2024), Deloitte Technology Fast 500 (2021‑2025), Built In Best Companies to Work For (2021‑2025) and recognition by Forbes, Newsweek and Business Insider. JOB SUMMARY
Artera’s Digital Workflow Automation and Resource Fellows (D.W.A.R.Fs) are seeking a Staff Software Engineer to define, evolve and scale the platform that powers next‑generation patient communication—especially as we accelerate work in agentic AI, Anthropic Claude & MCP servers and high‑throughput distributed systems. This role reports directly to the Senior Engineering Manager and is responsible for driving technical excellence across teams, leading execution on high‑risk or high‑impact initiatives critical to Artera’s long‑term success. RESPONSIBILITIES
Technical Leadership
Serve as a domain expert in backend architecture, distributed systems and high‑throughput IO. Drive company‑wide architectural patterns, platform strategy and engineering standards. Lead execution on complex, open‑ended projects spanning multiple quarters—including 2026 initiatives in agentic AI and MCP server infrastructure. Own cross‑team architectural buy‑in and guide teams through refactors and modernization efforts. Execution & Delivery
Independently design and deliver large‑scale features that impact multiple products or services. Systematically reason through system‑wide implications, edge cases and performance trade‑offs. Collaborate with Agent and Government teams to deliver solutions. Identify and eliminate sources of instability, latency and operational risk. Build from scratch when needed—especially for distributed IO‑intensive systems. Mentorship & Culture
Model engineering maturity through thoughtful code reviews, documentation and technical communication. Mentor engineers across teams; elevate their understanding of architecture, debugging, reliability and AI‑era best practices. Foster a blameless culture that encourages learning, experimentation and continuous improvement. Champion transparency, clear communication and strong cross‑functional collaboration. Collaboration
Partner closely with product, design and data/ML teams to translate complex technical ideas into practical, user‑centered solutions. Provide architectural guidance on story‑level decisions within your domain. Advocate for engineering‑focused improvements in process, tooling, reliability and developer experience. REQUIREMENTS
Bachelor’s degree in Computer Science or equivalent professional experience. Cross‑team function experience working with multiple orgs creating influence and delivery. 7+ years building and scaling cloud‑native applications. Deep experience with event‑sourced, microservice and distributed architectures. Expert at integrating LLMs and agentic tools like Claude to automate and enhance development workflows. Advanced TypeScript skills, focusing on building scalable, type‑safe and high‑performance backend services. Expert in Node.js and NEST, with a focus on modular system design and enterprise‑level API structures. Fullstack proficiency in JavaScript & TypeScript. Advanced proficiency in SQL, especially PostgreSQL schema design and optimization. Experience with asynchronous, high‑volume messaging or event‑driven systems. Strong commitment to testing, observability and operational excellence. Excellent communicator—able to influence stakeholders and product. Proven ability to lead technical initiatives and mentor engineers. Strong customer empathy and an understanding of how technical decisions influence user experience. Familiarity with Docker & containerized environments, AWS (or similar cloud providers), Python (for platform tools, services or ML integrations). BONUS EXPERIENCE
Experience with large‑scale remote/hybrid teams. Contributions to open source. Collaboration/contributions with the open source community. Experience working with Government contracts and delivery. COMPENSATION
$139,000 - $200,000 a year. Compensation is based on level of experience and geographic tier. The position also comes with equity and a variety of benefits. SECURITY REQUIREMENTS FOR ENGINEERING ROLES
This engineering role contributes to a secure, federally compliant platform. Candidates must be eligible for a government background check and operate within strict code management, access, and documentation standards. Security‑conscious development and participation in compliance practices are core to the role. WORK LOCATION
Hybrid Office Locations
Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA. Team members typically come in three days a week; specific frequency can vary depending on team needs and manager expectations. Geographically Concentrated Hiring Hubs
Artera is building geographically concentrated teams in several key metropolitan areas—called Hiring Hubs—and is currently hiring remote candidates located within the following hubs: Boston Metro Area, MA Chicago Metro Area, IL Denver Metro Area, CO Kansas City Metro Area (KS/MO) Los Angeles Metro Area, CA San Francisco / Bay Area, CA Seattle Metro Area, WA Eligibility requires residence in one of our hybrid office cities or a designated hiring hub. Specific roles may call out location preferences when relevant. As hubs grow, future office openings may adopt a hybrid model developed thoughtfully to ensure fair and practical attendance expectations. WORKING AT ARTERA
Company Benefits
Full health benefits (medical, dental and vision), flexible spending accounts, company‑paid life insurance, company‑paid short‑term & long‑term disability, company equity, voluntary benefits, 401(k) and more! Career Development
Manager development cohorts, employee development funds. Generous Time Off
Company holidays, winter & summer break, and flexible time off. Employee Resource Groups (ERGs)
Artera believes everyone should belong at their workplace. ERGs are available for employees or allies to join. EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.io. DATA PRIVACY
Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.
#J-18808-Ljbffr