The People Concern
Senior Program Manager-Cloverfield
The People Concern, Santa Monica, California, United States, 90403
Posted Tuesday, December 23, 2025 at 11:00 AM
The Senior Program Manager, Cloverfield will be responsible for administrative oversight and supervision of case management and line staff for this Interim Housing Program for The People Concern. They will provide strong day‑to‑day administrative and supervisory oversight and ensure successful performance‑based outcomes. This position maintains the highest quality services and program efficiency while fostering teamwork and integration among staff working in this program. The selected candidate will work Monday through Friday 9am to 5:30pm with flexibility to accommodate shifts, overnight weekdays and all weekend shifts.
Essential Duties and Responsibilities
Develop effective relationships with clients using a client‑centered approach that includes motivational interviewing, harm reduction and trauma‑informed care principles.
Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction.
Provide guidance to staff ensuring appropriate interventions to reduce barriers.
Promote opportunities to support critical thinking among team members.
Provide crisis intervention and triage services.
Manage client grievances and ensure timely resolution of complaints.
Work with the Director to ensure the physical site is well‑maintained and safe.
Provide oversight of daily shelter operations, including scheduling of staff and ensuring all shifts are covered.
Work with management to provide on‑call coverage for emergencies.
Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts.
Use the CES system to match vulnerable clients to the best housing options.
Manage intake processes ensuring all open beds are filled with appropriate referrals in a timely manner.
Assist with preparing data for funder reports and track other data as directed.
Oversee internal site auditing of client charts.
Represent the agency at funding partner or collaborative meetings.
Provide individual and team supervision, support, and performance evaluations for all direct reports.
Co‑facilitate staffing meetings.
Ensure adherence to agency policies and procedures.
Facilitate weekly case conferencing to reduce barriers preventing individuals from developing appropriate housing plans.
Communicate effectively and timely with management, peers, collaborators, and funders.
Coordinate and collaborate with other agency programs to provide greater support and assistance to clients.
Maintain client confidentiality at all times while following agency, state, and HIPAA laws.
Incorporate life‑skills programming and other milieu/enrichment services into program design.
Develop and improve programming, implement new systems when appropriate, manage budgets, and participate in hiring of staff.
Train staff on programmatic expectations, documentation, boundaries, and strength‑based interventions.
Maintain comprehensive knowledge of community resources and utilize them to provide services to clients.
Qualifications
Bachelor’s Degree in Social Work, Psychology or related field; Master’s degree in mental health field a plus.
Minimum two years of experience in a nonprofit setting providing services to homeless or dual‑diagnosed individuals.
Preferred: two years of leadership/management experience in an interim housing site.
Minimum of two years’ experience providing case management services to the homeless population.
Skilled in non‑violent crisis intervention.
Demonstrated knowledge of issues faced by the population served.
Detail‑oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, team‑building and computer skills.
Current, valid California Driver’s License with an acceptable driving record.
Ability to provide some evening and weekend hours to ensure continuity of care.
On‑call 24/7 a requirement.
Proficient in Microsoft Word, Outlook, Excel, and database applications.
Able to obtain and maintain CPR/1st Aid certification.
Work Environment
Field (may need to travel) and indoor office environment.
Walk or drive to different local sites as needed.
Regularly required to sit, stand, bend and occasionally lift or carry up to 20 pounds.
Busy, at times loud environments.
Exposure to elements like cold, heat, dust, noise and odor.
Bend, stoop, twist, and sit throughout the day.
Emphasis on teamwork and collaboration.
Timely response in all aspects of communication.
Minimal supervision with performance of other duties as assigned.
Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non‑discrimination in employment. We select the most qualified individual for the job based on job‑related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty‑eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence‑based solutions to the multi‑faced challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi‑faced obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits
Medical Insurance
Vision Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short‑ and Long‑Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
#J-18808-Ljbffr
Essential Duties and Responsibilities
Develop effective relationships with clients using a client‑centered approach that includes motivational interviewing, harm reduction and trauma‑informed care principles.
Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction.
Provide guidance to staff ensuring appropriate interventions to reduce barriers.
Promote opportunities to support critical thinking among team members.
Provide crisis intervention and triage services.
Manage client grievances and ensure timely resolution of complaints.
Work with the Director to ensure the physical site is well‑maintained and safe.
Provide oversight of daily shelter operations, including scheduling of staff and ensuring all shifts are covered.
Work with management to provide on‑call coverage for emergencies.
Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts.
Use the CES system to match vulnerable clients to the best housing options.
Manage intake processes ensuring all open beds are filled with appropriate referrals in a timely manner.
Assist with preparing data for funder reports and track other data as directed.
Oversee internal site auditing of client charts.
Represent the agency at funding partner or collaborative meetings.
Provide individual and team supervision, support, and performance evaluations for all direct reports.
Co‑facilitate staffing meetings.
Ensure adherence to agency policies and procedures.
Facilitate weekly case conferencing to reduce barriers preventing individuals from developing appropriate housing plans.
Communicate effectively and timely with management, peers, collaborators, and funders.
Coordinate and collaborate with other agency programs to provide greater support and assistance to clients.
Maintain client confidentiality at all times while following agency, state, and HIPAA laws.
Incorporate life‑skills programming and other milieu/enrichment services into program design.
Develop and improve programming, implement new systems when appropriate, manage budgets, and participate in hiring of staff.
Train staff on programmatic expectations, documentation, boundaries, and strength‑based interventions.
Maintain comprehensive knowledge of community resources and utilize them to provide services to clients.
Qualifications
Bachelor’s Degree in Social Work, Psychology or related field; Master’s degree in mental health field a plus.
Minimum two years of experience in a nonprofit setting providing services to homeless or dual‑diagnosed individuals.
Preferred: two years of leadership/management experience in an interim housing site.
Minimum of two years’ experience providing case management services to the homeless population.
Skilled in non‑violent crisis intervention.
Demonstrated knowledge of issues faced by the population served.
Detail‑oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, team‑building and computer skills.
Current, valid California Driver’s License with an acceptable driving record.
Ability to provide some evening and weekend hours to ensure continuity of care.
On‑call 24/7 a requirement.
Proficient in Microsoft Word, Outlook, Excel, and database applications.
Able to obtain and maintain CPR/1st Aid certification.
Work Environment
Field (may need to travel) and indoor office environment.
Walk or drive to different local sites as needed.
Regularly required to sit, stand, bend and occasionally lift or carry up to 20 pounds.
Busy, at times loud environments.
Exposure to elements like cold, heat, dust, noise and odor.
Bend, stoop, twist, and sit throughout the day.
Emphasis on teamwork and collaboration.
Timely response in all aspects of communication.
Minimal supervision with performance of other duties as assigned.
Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non‑discrimination in employment. We select the most qualified individual for the job based on job‑related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty‑eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence‑based solutions to the multi‑faced challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi‑faced obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits
Medical Insurance
Vision Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short‑ and Long‑Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
#J-18808-Ljbffr