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AHMC HealthCare

Manager, Critical Care Service

AHMC HealthCare, Daly City, California, United States, 94013

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Manager, Critical Care Service

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Under the direction of the Chief Nursing Officer, the Manager of Critical Care Services (ICU & Cath Lab) assures service development personnel management, resource allocation and management controls to ensure consistent high‑quality patient care in the Critical Care Units. The Manager assumes 24‑hour administrative responsibility for the management of all critical care nursing service functions, supervising, assessing, planning, implementing and evaluating the delivery of patient care. They develop and implement departmental plans, including performance improvement activities and compliance with current regulations.

Position Specific Duties

Defines standards for ICU and Cath Lab departments and develops processes to measure and ensure consistent compliance.

Develops, implements, and evaluates ongoing ICU and Cath Lab programs that assure quality patient care consistent with the Hospital mission.

Monitors compliance with regulatory, accrediting and hospital policy for patient services, environmental and personnel safety.

Oversees a PI program that consistently monitors and evaluates critical aspects of care.

Oversees patient satisfaction in the ICU and Cath Lab department.

Identifies real/potential problems affecting the service and implements solutions with follow‑through and communication.

Participates in preparation of ICU and Cath Lab department budget for nursing and assists nurse managers with management of approved expenditures.

Serves as a resource to nurses and house supervisors across service lines.

Fosters a service consistent with the patient care beliefs and Shared Management philosophy of the Department.

Actively participates in service, departmental and hospital‑wide committees as assigned, providing ongoing communication to those represented.

Seeks new program strategies and/or program enhancements to expand patient services.

Coaches immediate subordinates, providing feedback, constructive critique and facilitates their problem‑solving and decision‑making skills; documents annual job performance.

Follows progressive disciplinary action process (or oversees subordinates in doing so) to maintain productivity and performance standards.

Completes an operational budget reflecting required workload, forecasted units of service, and programmatic changes.

Monitors budget expenditures via accurate, objective variance analysis.

Develops, prioritizes and defends a capital equipment budget in collaboration with the service's medical chair.

Ensures department delivers quality services per applicable policies, procedures and professional standards.

Manages human resources to assure quality services and promote positive employee relations.

Assumes fiscal management of the department, assuring proper utilization of organizational financial resources.

Effectively communicates departmental, organization and industry information to staff.

Attains all agreed goals and objectives within specified time frames, supporting the organization’s overall mission.

Attends required safety training programs and can describe responsibilities related to general safety, departmental safety and specific job hazards.

Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogen protocols.

Demonstrates respect and regard for the dignity of all patients, families, visitors and employees; maintains a professional and courteous environment.

Promotes effective working relationships and works effectively as part of a department/unit team, inter‑ and intradepartmentally, to facilitate the department's/unit's ability to meet goals and objectives.

Qualifications / Job Requirements Education and Experience

Bachelor’s of Science in Nursing preferred; Master’s in Science desired.

Five years of ICU and/or Cath Lab experience with progressive management responsibility.

Licensure or Certification

Current and valid California RN license.

BLS, ACLS and MAB certified.

Current Critical Care RN (CCRN) preferred.

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