Amazon Web Services (AWS)
Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Soluti
Amazon Web Services (AWS), New York, New York, us, 10261
Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps, Amazon Connect
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Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps, Amazon Connect
role at
Amazon Web Services (AWS) .
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Amazon Connect Specialist Team consists of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. It is a highly technical position for someone who can dive deep, build complex AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key job responsibilities
Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
Collaborate with specialist, sales, marketing, and products teams to ideate around your customers’ most challenging business problems.
Act as a trusted advisor to line of business and C‑suite leaders.
Lead architectural reviews and workshops to advance your customer’s technical objectives.
Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re:Invent, etc. Participate as a leader in AWS technical communities.
Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
Basic Qualifications
8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
3+ years of design, implementation, or consulting in applications and infrastructures experience
10+ years of IT development or implementation/consulting in the software or Internet industries experience
Preferred Qualifications
5+ years of infrastructure architecture, database architecture and networking experience
Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs
Experience working with end user or developer communities
Experience managing relationships with SAP customers and partners
Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private
Experience in SAP clean core design concepts, including design and build using non‑SAP technologies in domains such as Generative / Agentic AI, and data & analytics
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps, Amazon Connect
role at
Amazon Web Services (AWS) .
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Amazon Connect Specialist Team consists of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. It is a highly technical position for someone who can dive deep, build complex AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key job responsibilities
Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
Collaborate with specialist, sales, marketing, and products teams to ideate around your customers’ most challenging business problems.
Act as a trusted advisor to line of business and C‑suite leaders.
Lead architectural reviews and workshops to advance your customer’s technical objectives.
Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re:Invent, etc. Participate as a leader in AWS technical communities.
Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
Basic Qualifications
8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
3+ years of design, implementation, or consulting in applications and infrastructures experience
10+ years of IT development or implementation/consulting in the software or Internet industries experience
Preferred Qualifications
5+ years of infrastructure architecture, database architecture and networking experience
Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs
Experience working with end user or developer communities
Experience managing relationships with SAP customers and partners
Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private
Experience in SAP clean core design concepts, including design and build using non‑SAP technologies in domains such as Generative / Agentic AI, and data & analytics
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
#J-18808-Ljbffr