Amazon Web Services (AWS)
Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Soluti
Amazon Web Services (AWS), Chicago, Illinois, United States, 60290
Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps
Join to apply for the Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps role at Amazon Web Services (AWS).
Description This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end‑to‑end go‑to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. Amazon Connect was designed from the ground up to be omnichannel, providing a seamless experience across voice and chat for your customers and agents leveraging AWS.
Key job responsibilities
Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
Collaborate with specialist, sales, marketing, and product teams to ideate around your customers’ most challenging business problems.
Act as a trusted advisor to line‑of‑business and C‑suite leaders.
Lead architectural reviews and workshops to advance your customer’s technical objectives.
Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re:Invent, etc. Participate as a leader in AWS technical communities.
Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
About The Team Diverse experiences matter at AWS. Even if you do not meet all of the preferred qualifications, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Amazon Web Services is a leader in cloud computing, powering customers from startups to Global 500 companies. Our inclusive culture encourages curiosity, connection, and the sharing of bold ideas. We value work‑life harmony and offer flexibility to support both work and personal life.
Basic Qualifications
8+ years of experience in specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
3+ years of design, implementation, or consulting in applications and infrastructure.
10+ years of IT development or implementation/consulting in the software or Internet industries.
5+ years of contact center experience.
Preferred Qualifications
5+ years of infrastructure architecture, database architecture, and networking experience.
Knowledge of SAP systems (SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs.
Experience working with end‑user or developer communities.
Experience managing relationships with SAP customers and partners.
Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP, and Cloud ERP Private.
Experience in SAP clean‑core design concepts, including design and build using non‑SAP technologies in domains such as Generative / Agentic AI, and data & analytics.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully; and follow all federal, state, and local laws and Company policies.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Description This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end‑to‑end go‑to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. Amazon Connect was designed from the ground up to be omnichannel, providing a seamless experience across voice and chat for your customers and agents leveraging AWS.
Key job responsibilities
Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
Collaborate with specialist, sales, marketing, and product teams to ideate around your customers’ most challenging business problems.
Act as a trusted advisor to line‑of‑business and C‑suite leaders.
Lead architectural reviews and workshops to advance your customer’s technical objectives.
Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re:Invent, etc. Participate as a leader in AWS technical communities.
Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
About The Team Diverse experiences matter at AWS. Even if you do not meet all of the preferred qualifications, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Amazon Web Services is a leader in cloud computing, powering customers from startups to Global 500 companies. Our inclusive culture encourages curiosity, connection, and the sharing of bold ideas. We value work‑life harmony and offer flexibility to support both work and personal life.
Basic Qualifications
8+ years of experience in specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
3+ years of design, implementation, or consulting in applications and infrastructure.
10+ years of IT development or implementation/consulting in the software or Internet industries.
5+ years of contact center experience.
Preferred Qualifications
5+ years of infrastructure architecture, database architecture, and networking experience.
Knowledge of SAP systems (SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs.
Experience working with end‑user or developer communities.
Experience managing relationships with SAP customers and partners.
Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP, and Cloud ERP Private.
Experience in SAP clean‑core design concepts, including design and build using non‑SAP technologies in domains such as Generative / Agentic AI, and data & analytics.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully; and follow all federal, state, and local laws and Company policies.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr