TheKey
Base pay range
$78,000.00/yr - $105,000.00/yr
For nearly 20 years, TheKey has helped clients achieve successful long‑term aging at home with comprehensive, concierge‑based care. The company is committed to ensuring the dignity, safety, and independence of its clients while changing how people live and age in their own homes.
Essential Duties and Responsibilities
Manage the day‑to‑day client relationship and delivery of quality care
Identify and focus on a holistic approach to client care, enhancing quality of life and recommending new or specific avenues to improve client care and experience
Conduct in‑person assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into active service with the organization
Utilize interpersonal relationships and communication skills to build rapport with the client and fortify the relationship with the client and the client’s support system
Ensure that the TheKey care team is up‑to‑date with all relevant information and the care plan is thoroughly documented and routinely updated
Collaborate and communicate with internal and external customers on a regular proactive basis, including daily, weekly, and/or monthly meetings as appropriate
Consult with clients regarding their specific needs and preferences, experience and objectives, and evaluate potential solutions to client needs
Act as a subject‑matter expert for all quality control and quality assurance matters
Understand each new client’s needs by conducting a thorough initial assessment or reviewing previously completed assessment
Follow the Start of Care Process to ensure a quality experience by providing extra support for new client cases to ensure complete client satisfaction
Conduct in‑person client re‑assessments and quality assurance visits, including home safety assessments, daily routines, and client preferences and needs
Proactively assess and re‑assess client needs and refer the client to additional services, adjusting services or caregiving staff as needed
Communicate effectively with the interdisciplinary team to ensure an overall quality experience, including the best possible caregiver match, accurate client billing, and long‑term care insurance benefit utilization
Manage caregiver introductions to clients and families and recommend additional training for caregivers as care needs evolve
Manage escalations and/or complaints from clients, caregivers, and others and utilize judgment and discretion to resolve them
Review and adjust client rates as care progresses with consideration of changing care needs; maintain high quality service and client satisfaction
Ensure compliance with all state regulations and company guidelines
Recommend and/or implement policies and procedures to address specific client or client group needs
Look for cross‑referral opportunities and other means of increasing business from new and existing clients
Provide support on‑call and after‑hours as needed
Required Skills, Education, and Certifications
Bachelor’s Degree in Human or Health Services or a related profession from an accredited university preferred or equivalent work experience
Excellent customer service and conflict resolution skills
Computer proficiency and ability to document accurate and timely notes in client visit systems
Current driver’s license and proof of insurance
Preferred
3 years of experience in health care, elder care, social work, or a related industry preferred
Physical Requirements
Ability to travel locally approximately up to 75% of the time
Ability to lift and carry up to 15‑20 pounds
Ability to sit, stand, and walk for a prolonged period of time throughout the workday
Ability to use standard office equipment
The information provided is not intended to be an all‑inclusive list of duties and responsibilities or skills. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may assign or reassign duties at its discretion.
Benefits for Full‑time Employees
Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non‑Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance
California Residents Only In accordance with Article 2 of the California Health and Safety Code – California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California‑based applicants as a condition of employment. If an applicant has been convicted of a non‑exemptible crime, the conditional offer will be rescinded in compliance with state and local laws.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Hospitals and Health Care
We’re an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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$78,000.00/yr - $105,000.00/yr
For nearly 20 years, TheKey has helped clients achieve successful long‑term aging at home with comprehensive, concierge‑based care. The company is committed to ensuring the dignity, safety, and independence of its clients while changing how people live and age in their own homes.
Essential Duties and Responsibilities
Manage the day‑to‑day client relationship and delivery of quality care
Identify and focus on a holistic approach to client care, enhancing quality of life and recommending new or specific avenues to improve client care and experience
Conduct in‑person assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into active service with the organization
Utilize interpersonal relationships and communication skills to build rapport with the client and fortify the relationship with the client and the client’s support system
Ensure that the TheKey care team is up‑to‑date with all relevant information and the care plan is thoroughly documented and routinely updated
Collaborate and communicate with internal and external customers on a regular proactive basis, including daily, weekly, and/or monthly meetings as appropriate
Consult with clients regarding their specific needs and preferences, experience and objectives, and evaluate potential solutions to client needs
Act as a subject‑matter expert for all quality control and quality assurance matters
Understand each new client’s needs by conducting a thorough initial assessment or reviewing previously completed assessment
Follow the Start of Care Process to ensure a quality experience by providing extra support for new client cases to ensure complete client satisfaction
Conduct in‑person client re‑assessments and quality assurance visits, including home safety assessments, daily routines, and client preferences and needs
Proactively assess and re‑assess client needs and refer the client to additional services, adjusting services or caregiving staff as needed
Communicate effectively with the interdisciplinary team to ensure an overall quality experience, including the best possible caregiver match, accurate client billing, and long‑term care insurance benefit utilization
Manage caregiver introductions to clients and families and recommend additional training for caregivers as care needs evolve
Manage escalations and/or complaints from clients, caregivers, and others and utilize judgment and discretion to resolve them
Review and adjust client rates as care progresses with consideration of changing care needs; maintain high quality service and client satisfaction
Ensure compliance with all state regulations and company guidelines
Recommend and/or implement policies and procedures to address specific client or client group needs
Look for cross‑referral opportunities and other means of increasing business from new and existing clients
Provide support on‑call and after‑hours as needed
Required Skills, Education, and Certifications
Bachelor’s Degree in Human or Health Services or a related profession from an accredited university preferred or equivalent work experience
Excellent customer service and conflict resolution skills
Computer proficiency and ability to document accurate and timely notes in client visit systems
Current driver’s license and proof of insurance
Preferred
3 years of experience in health care, elder care, social work, or a related industry preferred
Physical Requirements
Ability to travel locally approximately up to 75% of the time
Ability to lift and carry up to 15‑20 pounds
Ability to sit, stand, and walk for a prolonged period of time throughout the workday
Ability to use standard office equipment
The information provided is not intended to be an all‑inclusive list of duties and responsibilities or skills. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may assign or reassign duties at its discretion.
Benefits for Full‑time Employees
Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non‑Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance
California Residents Only In accordance with Article 2 of the California Health and Safety Code – California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California‑based applicants as a condition of employment. If an applicant has been convicted of a non‑exemptible crime, the conditional offer will be rescinded in compliance with state and local laws.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Hospitals and Health Care
We’re an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr