Paul Davis Restoration of the National Capital Region, VA
Emergency Services Mitigation Manager
Paul Davis Restoration of the National Capital Region, VA, Chicago, Illinois, United States, 60290
5 days ago – Be among the first 25 applicants.
Full‑time, Monday – Friday, 7AM – 3PM, on‑call rotation. Pay range: $80,000 – $90,000 annually (DOE) plus overtime, PTO, paid holidays, medical, dental, vision, life insurance and company vehicle use for on‑call duty.
Qualifications (Requirements)
Desire to join a world‑class team and contribute a positive attitude
Dedication to customer service
Ability to lead others from diverse backgrounds
Fluent in English, Spanish a plus
Clean criminal background check
Ability to pass a drug test
Valid driver's license with a clean record
Ability to work 40+ hours per week including some nights/weekends and overtime, if needed
Available 24/7 during CAT Event, if needed
Must have excellent time management and communication skills
Desire to focus on continuous improvement
Job Responsibilities (Role On The Team)
Secure contracts and sell mitigation, from beginning to completion for mitigation jobs
Walk through jobsite with customer to go over mitigation process
Coordinate times and dates that work with customer
Manage mitigation schedule and provide techs as soon as contract is signed
Coordinate subcontractors tailored specific to job site, and approve subcontractors’ invoices
Manage job profitability and oversee all costs on mitigation projects
Communicate internally the number of techs and equipment necessary for each job; train, manage all techs, and hold them accountable for performance
Adherence to OSHA and industry standard safety procedures
Assist techs when needed and foster a positive working relationship with other departments
Provide help to structure/mitigation division when possible (i.e., light carpentry, light drywall work)
Ensure your crews are ready at all times and every morning to handle the day through a team huddle
Get crew and customer acquainted with each other to build rapport
Ensuring the team’s performance of tarping, board up, water mitigation, mold remediation, environmental services, and carpet cleaning/re‑installation services in accordance with Paul Davis and industry specifications
Handle all reviews, write‑ups, PTO requests, etc. with employees that are direct reports
Coordinate interviews with prospective technicians
Issue resolution – be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner
Meet clients and adjusters on site to assist in issue resolution and provide professional opinion
Re‑inspect job sites for quality control
Maintain inventory of clean, properly stocked, organized trucks along with all company equipment
Focus and dedication to providing excellent customer service
Be accessible by phone and participate, as necessary, in the on‑call schedule 24/7
Be a great representative of our brand
Team Compensation & Benefits
Leadership Development – managing the mitigation department and identifying candidates from within for advancement
Paid training, paid IICRC certifications, and continuing education
Medical, dental, vision, and life insurance
Referral program
Great culture and team dynamic
Salary based on experience and certifications
Bonus opportunities based on performance
Position Requirements
Education: High School Diploma or equivalency
Experience: 10+ years experience (preferred) in mitigation industry and management
Licenses and Certifications
Valid Driver’s License (at all times)
IICRC – Water, Applied‑Structural Drying, Fire & Smoke, Mold Certifications, a plus
Knowledge, Skills, Abilities
Speak well, politely, and appropriately.
Knowledge in proper mitigation and content restoration practices.
Knowledge of and ability to work around cleaning chemicals, solutions, and use of solvents without adverse reaction/sensitivity.
Ability to read, interpret, and communicate oral and written instructions (i.e., work orders)
Ability to train & supervise employees
Ability to plan, organize, and juggle multiple projects at once
Ability to provide efficient cost‑effective subcontractors
Ability to adapt to changing job scope/demands
Ability to read, interpret graph data on psychometric charts and moisture mapping
Excellent Customer Service skills.
Since 1966, Paul Davis has been an industry leader in property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission To provide opportunities for great people to deliver Best in Class results. Because Paul Davis is a franchise organization, benefits vary based on franchisee.
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Full‑time, Monday – Friday, 7AM – 3PM, on‑call rotation. Pay range: $80,000 – $90,000 annually (DOE) plus overtime, PTO, paid holidays, medical, dental, vision, life insurance and company vehicle use for on‑call duty.
Qualifications (Requirements)
Desire to join a world‑class team and contribute a positive attitude
Dedication to customer service
Ability to lead others from diverse backgrounds
Fluent in English, Spanish a plus
Clean criminal background check
Ability to pass a drug test
Valid driver's license with a clean record
Ability to work 40+ hours per week including some nights/weekends and overtime, if needed
Available 24/7 during CAT Event, if needed
Must have excellent time management and communication skills
Desire to focus on continuous improvement
Job Responsibilities (Role On The Team)
Secure contracts and sell mitigation, from beginning to completion for mitigation jobs
Walk through jobsite with customer to go over mitigation process
Coordinate times and dates that work with customer
Manage mitigation schedule and provide techs as soon as contract is signed
Coordinate subcontractors tailored specific to job site, and approve subcontractors’ invoices
Manage job profitability and oversee all costs on mitigation projects
Communicate internally the number of techs and equipment necessary for each job; train, manage all techs, and hold them accountable for performance
Adherence to OSHA and industry standard safety procedures
Assist techs when needed and foster a positive working relationship with other departments
Provide help to structure/mitigation division when possible (i.e., light carpentry, light drywall work)
Ensure your crews are ready at all times and every morning to handle the day through a team huddle
Get crew and customer acquainted with each other to build rapport
Ensuring the team’s performance of tarping, board up, water mitigation, mold remediation, environmental services, and carpet cleaning/re‑installation services in accordance with Paul Davis and industry specifications
Handle all reviews, write‑ups, PTO requests, etc. with employees that are direct reports
Coordinate interviews with prospective technicians
Issue resolution – be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner
Meet clients and adjusters on site to assist in issue resolution and provide professional opinion
Re‑inspect job sites for quality control
Maintain inventory of clean, properly stocked, organized trucks along with all company equipment
Focus and dedication to providing excellent customer service
Be accessible by phone and participate, as necessary, in the on‑call schedule 24/7
Be a great representative of our brand
Team Compensation & Benefits
Leadership Development – managing the mitigation department and identifying candidates from within for advancement
Paid training, paid IICRC certifications, and continuing education
Medical, dental, vision, and life insurance
Referral program
Great culture and team dynamic
Salary based on experience and certifications
Bonus opportunities based on performance
Position Requirements
Education: High School Diploma or equivalency
Experience: 10+ years experience (preferred) in mitigation industry and management
Licenses and Certifications
Valid Driver’s License (at all times)
IICRC – Water, Applied‑Structural Drying, Fire & Smoke, Mold Certifications, a plus
Knowledge, Skills, Abilities
Speak well, politely, and appropriately.
Knowledge in proper mitigation and content restoration practices.
Knowledge of and ability to work around cleaning chemicals, solutions, and use of solvents without adverse reaction/sensitivity.
Ability to read, interpret, and communicate oral and written instructions (i.e., work orders)
Ability to train & supervise employees
Ability to plan, organize, and juggle multiple projects at once
Ability to provide efficient cost‑effective subcontractors
Ability to adapt to changing job scope/demands
Ability to read, interpret graph data on psychometric charts and moisture mapping
Excellent Customer Service skills.
Since 1966, Paul Davis has been an industry leader in property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission To provide opportunities for great people to deliver Best in Class results. Because Paul Davis is a franchise organization, benefits vary based on franchisee.
#J-18808-Ljbffr