EY
ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Loca
EY, Palo Alto, California, United States, 94306
ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Location
Join the
ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Location
role at
EY . Location: Anywhere in Country. At EY, we’re shaping your future with confidence, helping you succeed in a globally connected powerhouse of diverse teams. Join EY to build a better working world. Opportunity
You’ll lead ServiceNow transformation teams in a rapidly growing area of the business, engage with clients, motivate and develop your team, and establish new client relationships. As a Senior Consultant, you’ll bridge the gap between business needs and technical solutions, designing and delivering effective system architecture solutions. Your Key Responsibilities
Interact with business stakeholders to evaluate business models and processes. Analyze newly implemented technology solutions to ensure they meet business requirements. Collaborate with technical teams to design and deliver system architecture solutions. Engage with clients and internal teams to ensure successful project delivery. Provide opportunities for analytical thinking and problem-solving. Skills and Attributes for Success
Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery, including design, configuration/development, testing, and deployment phases. Manage and mentor a multi-disciplinary team of 3‑5 resources, including offshore consultants, developers, and testers. Provide guidance and industry-leading practice expertise for ServiceNow ITSM process implementations. Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps. Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes. Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject matter experts. Support management activities in waterfall and agile delivery models, including planning, status reporting, budgets, and risk and issue logs. Create high‑quality deliverables and project artifacts. Qualifications
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or a similar discipline. Typically, no less than 2‑4 years of relevant ServiceNow ITSM project experience. ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – ITSM
3+ years of Big 4 or equivalent consulting experience. Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization. Experience leading teams and supervising others. A valid Driver’s license in the U.S. Ability to travel to meet client needs. Ideally, You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). Performance analytics and reporting experience – certifications are a plus. ServiceNow Certified Implementation Specialist – Data Foundations, HAM, or SAM. Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower). What We Look For
Proactive, innovative individuals who communicate effectively and have a passion for technology and its impact on business. What We Offer You
A comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. A hybrid model with 40‑60% in‑person client engagement. Flexible vacation policy and additional leave options to support well‑being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis. Equal Employment Opportunity Statement
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or require an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then select Option 1 for candidate queries, and finally select Option 2 for candidates with an inquiry, which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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Join the
ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Location
role at
EY . Location: Anywhere in Country. At EY, we’re shaping your future with confidence, helping you succeed in a globally connected powerhouse of diverse teams. Join EY to build a better working world. Opportunity
You’ll lead ServiceNow transformation teams in a rapidly growing area of the business, engage with clients, motivate and develop your team, and establish new client relationships. As a Senior Consultant, you’ll bridge the gap between business needs and technical solutions, designing and delivering effective system architecture solutions. Your Key Responsibilities
Interact with business stakeholders to evaluate business models and processes. Analyze newly implemented technology solutions to ensure they meet business requirements. Collaborate with technical teams to design and deliver system architecture solutions. Engage with clients and internal teams to ensure successful project delivery. Provide opportunities for analytical thinking and problem-solving. Skills and Attributes for Success
Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery, including design, configuration/development, testing, and deployment phases. Manage and mentor a multi-disciplinary team of 3‑5 resources, including offshore consultants, developers, and testers. Provide guidance and industry-leading practice expertise for ServiceNow ITSM process implementations. Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps. Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes. Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject matter experts. Support management activities in waterfall and agile delivery models, including planning, status reporting, budgets, and risk and issue logs. Create high‑quality deliverables and project artifacts. Qualifications
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or a similar discipline. Typically, no less than 2‑4 years of relevant ServiceNow ITSM project experience. ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – ITSM
3+ years of Big 4 or equivalent consulting experience. Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization. Experience leading teams and supervising others. A valid Driver’s license in the U.S. Ability to travel to meet client needs. Ideally, You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). Performance analytics and reporting experience – certifications are a plus. ServiceNow Certified Implementation Specialist – Data Foundations, HAM, or SAM. Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower). What We Look For
Proactive, innovative individuals who communicate effectively and have a passion for technology and its impact on business. What We Offer You
A comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. A hybrid model with 40‑60% in‑person client engagement. Flexible vacation policy and additional leave options to support well‑being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis. Equal Employment Opportunity Statement
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or require an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then select Option 1 for candidate queries, and finally select Option 2 for candidates with an inquiry, which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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