San Francisco Public Utilities Commission
Disaster Recovery Principal Business Analyst (IS Business Analyst-Principal) - I
San Francisco Public Utilities Commission, San Francisco, California, United States, 94199
Disaster Recovery Principal Business Analyst (IS Business Analyst-Principal) - ITS (SFPUC) - 1054
Join to apply for the
Disaster Recovery Principal Business Analyst (IS Business Analyst-Principal) - ITS (SFPUC) - 1054
role at
San Francisco Public Utilities Commission .
Application Opening: 12/19/2025
Application Filing Deadline: 12/29/2025
Recruitment ID: RTF0162555 (162556)
APPOINTMENT TYPE:
Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.
WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC) is headquartered in San Francisco and has 2,300 employees working across eight counties to serve more than 2.7 million customers in the Bay Area 24/7. Our mission is to provide customers with high‑quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care. Our vision is to be an innovative utility leader recognized for excellent results in service, safety, stewardship, and inclusiveness.
Role Description
Project: Disaster Recovery
Location: 525 Golden Gate Ave., San Francisco, CA
Hours: Monday – Friday, 8:00 am – 5:00 pm
Position Description
Under the general guidance of IS Project Director, this Principal Business Analyst (Disaster Recovery) will lead and execute the organization’s disaster recovery and business continuity initiatives, developing, implementing, and maintaining comprehensive strategies that protect critical operations and enable rapid restoration during disruptions. The role requires business acumen to collaborate agency‑wide and within larger Citywide disaster recovery programs to meet regulatory requirements, industry standards, and City DPR3 policies.
Essential Functions Of The Position Include Disaster Recovery Plan Development & Maintenance
Lead the development of comprehensive enterprise‑wide disaster recovery and business continuity plans aligned with organizational objectives and risk tolerance
Conduct thorough documentation of all critical systems, applications, data, and dependencies within the plan
Create detailed recovery procedures and step‑by‑step runbooks for each critical system
Establish and document recovery time objectives (RTO) and recovery point objectives (RPO) for all business‑critical systems
Maintain up-to-date plans through regular reviews and updates (minimally quarterly or upon significant infrastructure changes)
Coordinate with system owners and business units to gather requirements and ensure plan accuracy and completeness
Document disaster recovery roles, responsibilities, and escalation procedures
Develop and maintain the Disaster Recovery Plan documentation, including executive summaries and detailed technical appendices
Ensure plans address various disaster scenarios (natural disasters, cyberattacks, infrastructure failures, etc.)
Archive and version‑control all disaster recovery documentation for historical reference and compliance
Strategic Planning & Infrastructure Design
Conduct comprehensive risk assessments and business impact analyses to identify critical systems and recovery priorities
Design recovery architectures and failover strategies for mission‑critical applications and infrastructure
Evaluate and recommend disaster recovery technologies and solutions that align with organizational needs and budget
Develop disaster recovery strategies across multiple infrastructure environments (on‑premises, cloud, hybrid)
Program Management & Implementation
Lead cross‑functional teams to implement disaster recovery solutions across multiple business units and technical domains
Oversee procurement, configuration, and deployment of disaster recovery technologies and platforms
Manage disaster recovery budgets and resource allocation
Develop and manage disaster recovery documentation, runbooks, and standard operating procedures
Testing & Validation
Plan and execute regular disaster recovery drills and full‑scale exercises to validate plan effectiveness
Analyze test results, identify gaps, and recommend improvements to recovery procedures
Maintain detailed records of all testing activities and outcomes
Coordinate with business stakeholders on tabletop exercises and scenario‑based planning
Compliance & Governance
Ensure disaster recovery programs meet regulatory requirements and industry standards (ISO 27001)
Maintain compliance documentation and audit readiness
Develop disaster recovery policies and procedures
Conduct training and awareness programs for staff
Perform other related duties as assigned
How To Qualify Minimum Qualifications:
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Education An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units (at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely‑related field).
Experience Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
Substitution Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty‑five (45) quarter units with a minimum of ten (10) semester / fifteen (15) quarter units in one of the fields above or a closely‑related field.
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
Desired Qualifications
Utility industry experience
Six Sigma or similar process improvement certification
Experience with security and network infrastructure
Knowledge of IT service management frameworks (ITIL)
Verification Of Education And Experience Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Falsifying one’s education, training, or work experience or attempting deception on the application may result in disqualification.
Application Process Applications for City and County of San Francisco jobs are only accepted through the online process at
careers.smartrecruiters.com . Select the “I’m Interested” button and follow the instructions on the screen.
Applicants will receive a confirmation email from
notification@careers.sf.gov
upon submission of their online application. Failure to receive this email means that the application was not submitted or received. Applicants should retain this confirmation email for their records.
Job Analyst Information If you have any questions regarding this recruitment or application process, please contact the job analyst, Sanly Guan at
Sguan@sfwater.org .
Equal Employment Opportunity The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Research, Analyst, and Information Technology; Industries: Utilities
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Disaster Recovery Principal Business Analyst (IS Business Analyst-Principal) - ITS (SFPUC) - 1054
role at
San Francisco Public Utilities Commission .
Application Opening: 12/19/2025
Application Filing Deadline: 12/29/2025
Recruitment ID: RTF0162555 (162556)
APPOINTMENT TYPE:
Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.
WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC) is headquartered in San Francisco and has 2,300 employees working across eight counties to serve more than 2.7 million customers in the Bay Area 24/7. Our mission is to provide customers with high‑quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care. Our vision is to be an innovative utility leader recognized for excellent results in service, safety, stewardship, and inclusiveness.
Role Description
Project: Disaster Recovery
Location: 525 Golden Gate Ave., San Francisco, CA
Hours: Monday – Friday, 8:00 am – 5:00 pm
Position Description
Under the general guidance of IS Project Director, this Principal Business Analyst (Disaster Recovery) will lead and execute the organization’s disaster recovery and business continuity initiatives, developing, implementing, and maintaining comprehensive strategies that protect critical operations and enable rapid restoration during disruptions. The role requires business acumen to collaborate agency‑wide and within larger Citywide disaster recovery programs to meet regulatory requirements, industry standards, and City DPR3 policies.
Essential Functions Of The Position Include Disaster Recovery Plan Development & Maintenance
Lead the development of comprehensive enterprise‑wide disaster recovery and business continuity plans aligned with organizational objectives and risk tolerance
Conduct thorough documentation of all critical systems, applications, data, and dependencies within the plan
Create detailed recovery procedures and step‑by‑step runbooks for each critical system
Establish and document recovery time objectives (RTO) and recovery point objectives (RPO) for all business‑critical systems
Maintain up-to-date plans through regular reviews and updates (minimally quarterly or upon significant infrastructure changes)
Coordinate with system owners and business units to gather requirements and ensure plan accuracy and completeness
Document disaster recovery roles, responsibilities, and escalation procedures
Develop and maintain the Disaster Recovery Plan documentation, including executive summaries and detailed technical appendices
Ensure plans address various disaster scenarios (natural disasters, cyberattacks, infrastructure failures, etc.)
Archive and version‑control all disaster recovery documentation for historical reference and compliance
Strategic Planning & Infrastructure Design
Conduct comprehensive risk assessments and business impact analyses to identify critical systems and recovery priorities
Design recovery architectures and failover strategies for mission‑critical applications and infrastructure
Evaluate and recommend disaster recovery technologies and solutions that align with organizational needs and budget
Develop disaster recovery strategies across multiple infrastructure environments (on‑premises, cloud, hybrid)
Program Management & Implementation
Lead cross‑functional teams to implement disaster recovery solutions across multiple business units and technical domains
Oversee procurement, configuration, and deployment of disaster recovery technologies and platforms
Manage disaster recovery budgets and resource allocation
Develop and manage disaster recovery documentation, runbooks, and standard operating procedures
Testing & Validation
Plan and execute regular disaster recovery drills and full‑scale exercises to validate plan effectiveness
Analyze test results, identify gaps, and recommend improvements to recovery procedures
Maintain detailed records of all testing activities and outcomes
Coordinate with business stakeholders on tabletop exercises and scenario‑based planning
Compliance & Governance
Ensure disaster recovery programs meet regulatory requirements and industry standards (ISO 27001)
Maintain compliance documentation and audit readiness
Develop disaster recovery policies and procedures
Conduct training and awareness programs for staff
Perform other related duties as assigned
How To Qualify Minimum Qualifications:
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Education An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units (at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely‑related field).
Experience Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
Substitution Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty‑five (45) quarter units with a minimum of ten (10) semester / fifteen (15) quarter units in one of the fields above or a closely‑related field.
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
Desired Qualifications
Utility industry experience
Six Sigma or similar process improvement certification
Experience with security and network infrastructure
Knowledge of IT service management frameworks (ITIL)
Verification Of Education And Experience Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Falsifying one’s education, training, or work experience or attempting deception on the application may result in disqualification.
Application Process Applications for City and County of San Francisco jobs are only accepted through the online process at
careers.smartrecruiters.com . Select the “I’m Interested” button and follow the instructions on the screen.
Applicants will receive a confirmation email from
notification@careers.sf.gov
upon submission of their online application. Failure to receive this email means that the application was not submitted or received. Applicants should retain this confirmation email for their records.
Job Analyst Information If you have any questions regarding this recruitment or application process, please contact the job analyst, Sanly Guan at
Sguan@sfwater.org .
Equal Employment Opportunity The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Research, Analyst, and Information Technology; Industries: Utilities
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