Health First
Epic Applications Analyst - Teamwork / Cadence
Health First, Florida, New York, United States
Epic Applications Analyst - Teamwork / Cadence
Health First
Position Summary The Epic Applications Analyst provides first-level support for the Epic Electronic Health Record (EHR) system by assisting users with troubleshooting, system inquiries, and basic application functionality. The role is key to ensuring smooth day-to-day EHR operations by supporting configuration tasks, executing routine testing, and helping to maintain user satisfaction. The analyst collaborates with senior analysts to ensure timely issue resolution and contributes to the creation of training resources.
Primary Accountabilities
Deliver technical support to all Associates using the Epic EHR, responding to inquiries, troubleshooting application issues, and providing guidance on system functionality.
Assist in basic system configuration and data entry to support template updates, management of user settings and preferences, or application workflows under direction.
Administer routine system and quality assurance tests on all new features, updates, and patches before implementation, reporting issues to senior analysts and leadership.
Assist in the development of user‑facing training materials and resources to support education and onboarding of all Health First clinical and operational staff.
Provide introductory training sessions on the EHR in a one‑on‑one setting under the supervision of Senior Analysts or Application Trainers.
Use the service management and ticketing system to track all reports, updates, and incidents to ensure accurate and effective issue tracking.
Handle unresolved, complex, and critical incidents, escalating issues to Senior Analysts and Leadership with proper documentation.
Minimum Qualifications
Education: Associate’s degree in Information Technology, Healthcare, Business Administration, or relevant field.
Work Experience: One (1) year of experience in Healthcare, Electronic Health Records system, or IT support.
Certification: Epic accreditation in required specialty within six (6) months of start date.
Work Experience in lieu of Education: Three (3) years of experience in Healthcare, Electronic Health Records system, or IT support.
Skills/Knowledge/Abilities: Proficient in Microsoft Office; basic problem‑solving skills; strong communication skills; ability to learn new software systems quickly; familiarity with clinical workflows and healthcare operations.
Preferred Qualifications
Experience in a clinical or healthcare environment and with Epic or other EHR systems.
Certifications: Certified Healthcare Technology Specialist (CHTS), Certified Associate in Healthcare Information and Management Systems (CAHIMS), Certified Professional in Healthcare Information and Management Systems (CPHIMS), or other relevant Healthcare Technology certifications.
Basic understanding of Epic modules (e.g., EpicCare, Epic Resolute).
Teamwork or IT experience preferred.
Physical Requirements
Majority of time involves sitting or standing; occasional walking, bending, and stooping.
Long periods of computer time or at a workstation.
Light work that may include lifting or moving objects up to 20 pounds.
May be exposed to indoor environments with varied temperatures, air quality, lighting, and moderate noise.
Communicating with others to exchange information; visual acuity and hand‑eye coordination required.
Workspace may vary from open to confined spaces; may require travel to various facilities, possibly in a personal vehicle.
Schedule Schedule:
Full-Time
Shift Times:
8:00 am - 5:00 pm
Paygrade:
EPA
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Hospitals and Health Care
At Health First, diversity and inclusion are essential for our continued growth and evolution. We strive to build a culture that respects the diverse voices of our associates. Working together, we create a stronger, more collaborative work environment that delivers better results.
Referrals increase your chances of interviewing at Health First by 2x.
Get notified about new Application Analyst jobs in Rockledge, FL.
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Position Summary The Epic Applications Analyst provides first-level support for the Epic Electronic Health Record (EHR) system by assisting users with troubleshooting, system inquiries, and basic application functionality. The role is key to ensuring smooth day-to-day EHR operations by supporting configuration tasks, executing routine testing, and helping to maintain user satisfaction. The analyst collaborates with senior analysts to ensure timely issue resolution and contributes to the creation of training resources.
Primary Accountabilities
Deliver technical support to all Associates using the Epic EHR, responding to inquiries, troubleshooting application issues, and providing guidance on system functionality.
Assist in basic system configuration and data entry to support template updates, management of user settings and preferences, or application workflows under direction.
Administer routine system and quality assurance tests on all new features, updates, and patches before implementation, reporting issues to senior analysts and leadership.
Assist in the development of user‑facing training materials and resources to support education and onboarding of all Health First clinical and operational staff.
Provide introductory training sessions on the EHR in a one‑on‑one setting under the supervision of Senior Analysts or Application Trainers.
Use the service management and ticketing system to track all reports, updates, and incidents to ensure accurate and effective issue tracking.
Handle unresolved, complex, and critical incidents, escalating issues to Senior Analysts and Leadership with proper documentation.
Minimum Qualifications
Education: Associate’s degree in Information Technology, Healthcare, Business Administration, or relevant field.
Work Experience: One (1) year of experience in Healthcare, Electronic Health Records system, or IT support.
Certification: Epic accreditation in required specialty within six (6) months of start date.
Work Experience in lieu of Education: Three (3) years of experience in Healthcare, Electronic Health Records system, or IT support.
Skills/Knowledge/Abilities: Proficient in Microsoft Office; basic problem‑solving skills; strong communication skills; ability to learn new software systems quickly; familiarity with clinical workflows and healthcare operations.
Preferred Qualifications
Experience in a clinical or healthcare environment and with Epic or other EHR systems.
Certifications: Certified Healthcare Technology Specialist (CHTS), Certified Associate in Healthcare Information and Management Systems (CAHIMS), Certified Professional in Healthcare Information and Management Systems (CPHIMS), or other relevant Healthcare Technology certifications.
Basic understanding of Epic modules (e.g., EpicCare, Epic Resolute).
Teamwork or IT experience preferred.
Physical Requirements
Majority of time involves sitting or standing; occasional walking, bending, and stooping.
Long periods of computer time or at a workstation.
Light work that may include lifting or moving objects up to 20 pounds.
May be exposed to indoor environments with varied temperatures, air quality, lighting, and moderate noise.
Communicating with others to exchange information; visual acuity and hand‑eye coordination required.
Workspace may vary from open to confined spaces; may require travel to various facilities, possibly in a personal vehicle.
Schedule Schedule:
Full-Time
Shift Times:
8:00 am - 5:00 pm
Paygrade:
EPA
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Hospitals and Health Care
At Health First, diversity and inclusion are essential for our continued growth and evolution. We strive to build a culture that respects the diverse voices of our associates. Working together, we create a stronger, more collaborative work environment that delivers better results.
Referrals increase your chances of interviewing at Health First by 2x.
Get notified about new Application Analyst jobs in Rockledge, FL.
#J-18808-Ljbffr