Bowman Williams
IT Support Engineer (Level 2 / MSP)
Bowman Williams, Irvine, California, United States, 92713
Level 2 Support Engineer
We’re a growing Managed Services Provider dedicated to building exceptional IT careers, not just filling seats. Our team supports a diverse range of clients across industries, helping them stay secure, connected, and productive through modern cloud and infrastructure solutions.
Base Pay Range $30.00/hr - $32.00/hr
What You’ll Do
Troubleshoot and resolve complex support tickets across Microsoft 365, Azure, Windows Server, and networking environments
Support infrastructure upgrades, endpoint deployments, and migrations
Collaborate with senior engineers on client projects and technical initiatives
Document processes and share knowledge with junior team members
Contribute ideas for improving efficiency and client experience
What You Bring
2+ years of experience in an MSP or multi-client IT support role
Strong skills with Microsoft 365, Azure, and Windows Server
Experience using RMM, PSA, or endpoint management platforms
Strong problem-solving and communication skills
A proactive learner who values mentorship and growth opportunities
What You’ll Get
$30/hr+ based on experience
Health insurance, PTO, and paid holidays
Certification reimbursement and paid study time during business hours
Mileage reimbursement for onsite client visits
Bonus eligibility and a team that invests in your development
Seniority Level Associate
Employment Type Full-time
Job Function Information Technology
Industries IT Services and IT Consulting
Referrals Referrals increase your chances of interviewing at Bowman Williams by 2x.
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Disability insurance
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Base Pay Range $30.00/hr - $32.00/hr
What You’ll Do
Troubleshoot and resolve complex support tickets across Microsoft 365, Azure, Windows Server, and networking environments
Support infrastructure upgrades, endpoint deployments, and migrations
Collaborate with senior engineers on client projects and technical initiatives
Document processes and share knowledge with junior team members
Contribute ideas for improving efficiency and client experience
What You Bring
2+ years of experience in an MSP or multi-client IT support role
Strong skills with Microsoft 365, Azure, and Windows Server
Experience using RMM, PSA, or endpoint management platforms
Strong problem-solving and communication skills
A proactive learner who values mentorship and growth opportunities
What You’ll Get
$30/hr+ based on experience
Health insurance, PTO, and paid holidays
Certification reimbursement and paid study time during business hours
Mileage reimbursement for onsite client visits
Bonus eligibility and a team that invests in your development
Seniority Level Associate
Employment Type Full-time
Job Function Information Technology
Industries IT Services and IT Consulting
Referrals Referrals increase your chances of interviewing at Bowman Williams by 2x.
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Disability insurance
#J-18808-Ljbffr