Bowman Williams
IT Support Technician Level 2 (MSP)
Bowman Williams, Lake Forest, California, United States, 92630
We’re looking for a Level 2 Support Technician with solid MSP experience to join a growing team that values expertise, accountability, and continuous learning. If you’ve worked in a managed services environment supporting multiple clients and thrive in fast-paced, technical settings, this is an opportunity to take your skills to the next level.
In this role, you’ll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small‑scale projects. You’ll work hands‑on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable.
What You’ll Do
Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks
Troubleshoot complex issues and ensure SLA compliance
Support migrations, upgrades, and endpoint deployments
Collaborate with Level 3 engineers on escalations and projects
Document and share best practices for process improvement
What You Bring
At least 2 years in an MSP or multi-client IT environment
Strong knowledge of Microsoft 365, Azure, and Windows Server
Experience with ticketing, RMM, and endpoint management tools
Excellent troubleshooting, communication, and documentation skills
What You’ll Get
$29 / hr - $32 / hr with paid overtime
Health insurance, PTO, paid holidays, and mileage reimbursement
Certification reimbursement and paid study time
Bonus opportunities and a supportive, team‑focused environment
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In this role, you’ll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small‑scale projects. You’ll work hands‑on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable.
What You’ll Do
Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks
Troubleshoot complex issues and ensure SLA compliance
Support migrations, upgrades, and endpoint deployments
Collaborate with Level 3 engineers on escalations and projects
Document and share best practices for process improvement
What You Bring
At least 2 years in an MSP or multi-client IT environment
Strong knowledge of Microsoft 365, Azure, and Windows Server
Experience with ticketing, RMM, and endpoint management tools
Excellent troubleshooting, communication, and documentation skills
What You’ll Get
$29 / hr - $32 / hr with paid overtime
Health insurance, PTO, paid holidays, and mileage reimbursement
Certification reimbursement and paid study time
Bonus opportunities and a supportive, team‑focused environment
#J-18808-Ljbffr