Atlantic Partners Corporation
Desktop Support Technician - Contract (On-Site in the Bronx)
Atlantic Partners Corporation, New York, New York, us, 10261
Desktop Support Technician - Contract (On‑Site in the Bronx)
The Onsite IT Support Technician provides hands‑on, day‑to‑day technical support for end users in a professional services / healthcare‑adjacent environment. This role is designed for a junior‑to‑mid technician who is comfortable working directly with users, performing routine system tasks, and learning more advanced responsibilities over time. This position serves as the primary onsite presence and works closely with remote support and backend engineering teams.
Pay Base pay range: $20.00/hr – $25.00/hr (actual pay based on skills and experience)
Core Responsibilities
Provide in‑person end‑user support for workstations, laptops, and peripherals.
Troubleshoot and resolve common issues related to Windows OS, Microsoft 365 applications, printers, scanners, and basic peripherals.
Perform local application installs and removals, including line‑of‑business applications, updates, and minor version changes.
Execute Windows Updates and basic system maintenance tasks.
Assist with user onboarding and offboarding – new device setup, equipment swaps, access validation.
Perform basic troubleshooting of network connectivity, Wi‑Fi issues, and login/profile problems.
Coordinate with remote support and appropriately elevate issues.
Document work performed and follow standard support procedures.
Growth & Learning Expectations This role is expected to grow over time. As experience increases, responsibilities may expand to include:
Exposure to Intune‑enrolled devices.
Basic understanding of identity‑related issues.
Participation in large deployments or refresh projects.
Handling more complex tickets before escalation.
Required Skills & Experience
1–3 years of experience in an IT support or help desk role.
Comfortable working with Windows desktops and laptops.
Experience installing applications locally and performing basic system maintenance.
Basic understanding of user accounts and permissions.
Strong customer service and communication skills.
Ability to work independently while knowing when to escalate.
Preferred (Nice‑to‑Have)
Familiarity with Microsoft 365 admin portals (basic level).
Exposure to Intune or device management tools (not required).
Seniority Level Associate
Employment Type Contract
Job Function Information Technology
Industry Hospitals and Health Care
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Pay Base pay range: $20.00/hr – $25.00/hr (actual pay based on skills and experience)
Core Responsibilities
Provide in‑person end‑user support for workstations, laptops, and peripherals.
Troubleshoot and resolve common issues related to Windows OS, Microsoft 365 applications, printers, scanners, and basic peripherals.
Perform local application installs and removals, including line‑of‑business applications, updates, and minor version changes.
Execute Windows Updates and basic system maintenance tasks.
Assist with user onboarding and offboarding – new device setup, equipment swaps, access validation.
Perform basic troubleshooting of network connectivity, Wi‑Fi issues, and login/profile problems.
Coordinate with remote support and appropriately elevate issues.
Document work performed and follow standard support procedures.
Growth & Learning Expectations This role is expected to grow over time. As experience increases, responsibilities may expand to include:
Exposure to Intune‑enrolled devices.
Basic understanding of identity‑related issues.
Participation in large deployments or refresh projects.
Handling more complex tickets before escalation.
Required Skills & Experience
1–3 years of experience in an IT support or help desk role.
Comfortable working with Windows desktops and laptops.
Experience installing applications locally and performing basic system maintenance.
Basic understanding of user accounts and permissions.
Strong customer service and communication skills.
Ability to work independently while knowing when to escalate.
Preferred (Nice‑to‑Have)
Familiarity with Microsoft 365 admin portals (basic level).
Exposure to Intune or device management tools (not required).
Seniority Level Associate
Employment Type Contract
Job Function Information Technology
Industry Hospitals and Health Care
#J-18808-Ljbffr