Atlantic Partners
Job Description
The Onsite IT Support Technician provides hands‑on, day‑to‑day technical support for end users in a professional services / healthcare‑adjacent environment. This role is designed for a junior‑to‑mid technician who is comfortable working directly with users, performing routine system tasks, and learning more advanced responsibilities over time. This position serves as the primary onsite presence and works closely with remote support and backend engineering teams. Core Responsibilities (Current Scope)
Provide in‑person end‑user support for workstations, laptops, and peripherals. Troubleshoot and resolve common issues related to:
Windows OS Microsoft 365 applications Printers, scanners, and basic peripherals
Perform local application installs and removals, including:
Line‑of‑business applications Updates and minor version changes
Execute Windows Updates and basic system maintenance tasks. Assist with user onboarding and offboarding, including:
New device setup Equipment swaps Access validation
Perform basic troubleshooting of:
Network connectivity Wi‑Fi issues Login and profile problems
Coordinate with remote support and expedite issues appropriately. Document work performed and follow standard support procedures. Growth & Learning Expectations
Exposure to Intune‑enrolled devices Basic understanding of identity‑related issues Participation in larger deployments or refresh projects Handling more complex tickets before escalation Learning is expected; perfection is not. Required Skills & Experience
1–3 years of experience in an IT support or help desk role. Comfortable working with Windows desktops and laptops. Experience installing applications locally and performing basic system maintenance. Basic understanding of:
User accounts Permissions Networking fundamentals
Strong customer service and communication skills. Ability to work independently while knowing when to escalate. Preferred (Nice‑to‑Have)
Prior onsite or desk‑side support experience. Familiarity with Microsoft 365 admin portals (basic level). Exposure to Intune or device management tools (not required).
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The Onsite IT Support Technician provides hands‑on, day‑to‑day technical support for end users in a professional services / healthcare‑adjacent environment. This role is designed for a junior‑to‑mid technician who is comfortable working directly with users, performing routine system tasks, and learning more advanced responsibilities over time. This position serves as the primary onsite presence and works closely with remote support and backend engineering teams. Core Responsibilities (Current Scope)
Provide in‑person end‑user support for workstations, laptops, and peripherals. Troubleshoot and resolve common issues related to:
Windows OS Microsoft 365 applications Printers, scanners, and basic peripherals
Perform local application installs and removals, including:
Line‑of‑business applications Updates and minor version changes
Execute Windows Updates and basic system maintenance tasks. Assist with user onboarding and offboarding, including:
New device setup Equipment swaps Access validation
Perform basic troubleshooting of:
Network connectivity Wi‑Fi issues Login and profile problems
Coordinate with remote support and expedite issues appropriately. Document work performed and follow standard support procedures. Growth & Learning Expectations
Exposure to Intune‑enrolled devices Basic understanding of identity‑related issues Participation in larger deployments or refresh projects Handling more complex tickets before escalation Learning is expected; perfection is not. Required Skills & Experience
1–3 years of experience in an IT support or help desk role. Comfortable working with Windows desktops and laptops. Experience installing applications locally and performing basic system maintenance. Basic understanding of:
User accounts Permissions Networking fundamentals
Strong customer service and communication skills. Ability to work independently while knowing when to escalate. Preferred (Nice‑to‑Have)
Prior onsite or desk‑side support experience. Familiarity with Microsoft 365 admin portals (basic level). Exposure to Intune or device management tools (not required).
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